Diabolical

This company should not be allowed to trade as they are incompetent, very easy to sign up for the insurance, as the positive reviews report, but you will not get any customer service if you log a claim. I have been waiting since the end of June. I keep on Read more

This company should not be allowed to trade as they are incompetent, very easy to sign up for the insurance, as the positive reviews report, but you will not get any customer service if you log a claim. I have been waiting since the end of June. I keep on chasing and every time I get an email from Davis group telling me that I will get an answer within 15 working days...and I have been waiting for over 3 months! A total waste of money and time.

Reviewed on 6th October 2022

Auy P

Sales team

The sales team were delightful and a pleasure to talk to. Great quotes and lots if useful information.

Reviewed on 23rd September 2022

Sarah Smith

Simple honest insurance

Written in plain English covering all the issues without having to delve through the small print

Reviewed on 13th September 2022

James

Gadget Insurance is Useless

Refused claim on iphone because I purchased it new and unused on e-Bay from an individual with open box (for checking).

Reviewed on 1st September 2022

Stuart A Tait

Fraudsters

Travel insurance claim, isolation in cypriot gov hotel after positive covid test, 8 days ruined sons wedding,no help at all , could not afford private hotel or villa as did not have the funds, wife left on her own and had to fly home on her own, I had to Read more

Travel insurance claim, isolation in cypriot gov hotel after positive covid test, 8 days ruined sons wedding,no help at all , could not afford private hotel or villa as did not have the funds, wife left on her own and had to fly home on her own, I had to rebook flight home two days later, airport transfers, had to borrow the money to do this as staysure say claim when home, they said I could claim 20.00 per day for being in isolation hotel and loss of 8 days all inclusive hotel, arrived home made claim 6 weeks ago, all documents sent a dozen times, they informed me a company called DAVIES GROUP deal with the claims, they do not answer the phone, lose documents, refer your claim to management who do nothing, read reviews on trustpilot.advice do not use these companies

Reviewed on 23rd August 2022

david

Medical condition insurance

Because I have a medical condition the usual one size fits all travel insurance is no help to me. Because I like to visit new places & experience holidays in America or sailing the seas. I need comprehensive world wide cover. I have found with much rese Read more

Because I have a medical condition the usual one size fits all travel insurance is no help to me.
Because I like to visit new places & experience holidays in America or sailing the seas. I need comprehensive world wide cover. I have found with much research that Staysure is by far the best insurer in this niche market. So I have returned to then again & again. Their staff are second to none, friendly, knowledgeable & helpful . Willing to answer questions & offer useful advice to 1 elderly explorer

Reviewed on 14th August 2022

Michael Holmes

great prices and options

clear wording, competitive price and useful options

Reviewed on 14th August 2022

nicholas lakin

Easy to deal with

Have used them 3 times this year for short travel holidays at home and abroard.

Reviewed on 13th August 2022

Geoffrey Ball

Very Satisfied

I Have had Holiday insurance with Staysure a couple of times now and have always been Very satisfied with them.

Reviewed on 12th August 2022

Michael Taylor

Best travel insurance

Used this company for me 1 week trip to Ibiza. Made me relax as I knew I was covered; very cheap price too.

Reviewed on 8th August 2022

Chloe Bannister

Great value

Best quote & deal , easy to sort

Reviewed on 26th July 2022

brenda myllen

Terrible Company

Have been waiting 3 months for a determination on my claim. Poor customer service. Very difficult to contact them by telephone. Constantly find excuses to not give decision on claim, ask for more information that isn't necessary, misplace supporting evid Read more

Have been waiting 3 months for a determination on my claim. Poor customer service. Very difficult to contact them by telephone. Constantly find excuses to not give decision on claim, ask for more information that isn't necessary, misplace supporting evidence that has already been sent. Seem to do everything in their power to avoid paying out. Blame covid, spike in claims etc..... for delays in dealing with claims but actually they just seem totally incompetent! I have an annual policy which still has over 6 months to run, should I decide to travel again within this time I fully intend to take out a new insurance policy with a different provider such is my lack of confidence in this company!! I would hate to have to deal with them in a real medical emergency whilst abroad.

Reviewed on 15th July 2022

Julie Duffy

Claiming is hell

Been trying to claim for 3 months. One of those organisations that is 'all promise and no delivery'. Their TP reviews are all about the buying experience. The Claims are outsourced to a terrible company which puts up every barrier to a successful claim Read more

Been trying to claim for 3 months. One of those organisations that is 'all promise and no delivery'. Their TP reviews are all about the buying experience. The Claims are outsourced to a terrible company which puts up every barrier to a successful claim; can't get through; documents disappear; people telling you different things; blaming covid; blaming flight cancellations; losing information; If you do. yourself one favour it life, avoid Staysure like the plague and don't be taken in by the 'policy buying' reviews.

Reviewed on 14th July 2022

Igiveup

Don't bother claiming.

Not enough staff; can't get through my online claim and docs have disappeared from my online account. Their stars are for sales... definitely, definitely not claims.

Reviewed on 19th May 2022

Igiveup

Mrs kelly

Found it so easy and helpful to arrange ins.

Reviewed on 18th October 2021

Alisonkelly

Cover for holiday poor

We paid for a family policy and when it came to making a claim the process was slow took 2 months, virtually no communication and no replies to emails, payout was lower than expected and so certainly wont be using again

Reviewed on 15th October 2021

Paul Bennett

Travel cancellation

I had to cancel my holiday due to illness the claim that I had to make was so easy and straight forward and I received my money promptly.

Reviewed on 14th October 2021

Mary Broadbent

The Tops

It was a complete pleasure to deal with Staysure, they were knowledgable, helpful and patient in getting me a good deal for my insurance.

Reviewed on 11th October 2021

Bryn Woodward

Just what I needed

Simple over the phone to set up and pay

Reviewed on 11th October 2021

bryanoxfordmodels@gmail.com

An Insurance firm that actually listens

The telephone answering staff are not only patient but understanding in their responses. They manage to change potentially difficult conversations into immediately understandable replies.

Reviewed on 10th October 2021

John Wood