Write a review

Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3476 reviews)

View other Staysure products

4.82

Based on 3,476 reviews, last reviewed 6th Sep 2025

600% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Very frustrating Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need tr... Read more Reviewed on: 5th August 2025

Read all reviews Write a review

About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

Review Staysure: Travel insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Staysure Travel insurance reviews (3476)

staff friendly, but....

Was unable to get clarification on a medical condition so it was entered as a drug allergy . seemed to be lack of knowledge Reviewed on: 6th September 2025

I had a fantastic experience with this travel insura...

I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answering all my questions, which gave me real peace of mind before my trip. They explained everything clearly and made the process very easy. On top of that, the price was excellent compared to other providers I looked at, without compromising on coverage. It felt like great value for the protection I received. Overall, I’m very happy with my choice and would definitely recommend them to anyone looking for reliable travel insurance at a fair price Reviewed on: 5th September 2025

Good with medical conditions

They were very accommodating when dealing with an undiagnosed medical condition and didn't ramp up the price horrifically for pre-existing ones Reviewed on: 5th September 2025

Reasonable price for a whole year's worth of travel...

Reasonable price for a whole year's worth of travel insurance Reviewed on: 5th September 2025

Competitive prices and cover choice

Competitive prices and a great range of cover to suit all needs. I’ve used Staysure several times over the years and they were my first choice on booking a weekend away for the end of the month. Reviewed on: 5th September 2025

I have loved being a long standing staysure customer...

I have loved being a long standing staysure customer for over 6 years now. whether ive had a change in medical, change in holiday policy for my family, they have always helped achieve the best. Reviewed on: 6th August 2025

Very frustrating

Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need treatment but required monitoring in 6 months (as is normal). Staysure unable to record this and could only use a drop down box stating further TREATMENT required and charged me another £130 on top of the original £486 paid in December 2024. I emphasised that treatment was NOT required just needed monitoring. VERY disappointed and won't be using again Reviewed on: 5th August 2025

Making a claim is it worth it

Having read a lot of reviews about Staysure it apears not may of the people have tried to make a claim. I will try to make this review as short as I can, I know what your thinking, can I be bothered to read this review, I hope you will. Along with my husband we were due to go to Peru in May for a holiday of a lifetime. 3 hrs before we were meant to fly the holiday was cancelled. Being people who live in Spain we had spent money to fly to the UK to start our holiday. Being stranded with nowhere to go I managed to find us a flight home early the next day. Thinking this is no problem as I had Staysure travel insurance, WRONG. The first thing you will find is they use a 3rd party company to process their claims. Which means they can/will only answer some of your questions and Stay sure will answer the rest. After sending off our claim by post as advised by the claims department. 3 weeks later I contacted Staysure, they told me I would have to contact their claims company. 2hr later I got through and they said my claim had yet to be processed. It has now been processed and they will not pay any of my claim as they said it was down to the tour opperator. I explained that the tour opperator had given us a full refund, and what I was claiming for was what I had organised . Having spoken to a lady called Amy she said that she would look into my claim. She has just emailed me back to say they will still not pay out my claim as I had not called them to ask their permission to book my flight home. Well if you have managed to read my review then thank you, I will leave it down to you to see if you will use Staysure. I WILL NEVER USE THEM or recomend them to friends and family. My big worry is what is their emergency service like Reviewed on: 20th July 2025

Made the claim in a Friday, the money was in my acco...

Made the claim in a Friday, the money was in my account on Wednesday Reviewed on: 17th July 2025

Very competitive premiums with a user-friendly websi...

Very competitive premiums with a user-friendly website combined with frequent email communications from this provider. We have never made a claim with Staysure, and hopefully we will not have to, however as with all insurance policies how fair their claims process is would be the definitive test. Reviewed on: 10th July 2025

Do you have a different Staysure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel Insurance
from John Lewis 4.75 from 3 reviews
Travel Insurance
from British Airways Insurance 4.58 from 14 reviews
Travel Insurance
from Get Going Insurance 4.85 from 469 reviews

Want to see more from Staysure?

Car Insurance (discontinued)
from Staysure 5.00 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub