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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3471 reviews)

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4.82

Based on 3,471 reviews, last reviewed 6th Aug 2025

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I have loved being a long standing staysure customer... I have loved being a long standing staysure customer for over 6 years now. whether ive had a change in medical, change in holiday policy for my family... Read more Reviewed on: 6th August 2025

Latest lowest rating:

1

Very frustrating Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need tr... Read more Reviewed on: 5th August 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

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Staysure Travel insurance reviews (3471)

I have loved being a long standing staysure customer...

I have loved being a long standing staysure customer for over 6 years now. whether ive had a change in medical, change in holiday policy for my family, they have always helped achieve the best. Reviewed on: 6th August 2025

Very frustrating

Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need treatment but required monitoring in 6 months (as is normal). Staysure unable to record this and could only use a drop down box stating further TREATMENT required and charged me another £130 on top of the original £486 paid in December 2024. I emphasised that treatment was NOT required just needed monitoring. VERY disappointed and won't be using again Reviewed on: 5th August 2025

Making a claim is it worth it

Having read a lot of reviews about Staysure it apears not may of the people have tried to make a claim. I will try to make this review as short as I can, I know what your thinking, can I be bothered to read this review, I hope you will. Along with my husband we were due to go to Peru in May for a holiday of a lifetime. 3 hrs before we were meant to fly the holiday was cancelled. Being people who live in Spain we had spent money to fly to the UK to start our holiday. Being stranded with nowhere to go I managed to find us a flight home early the next day. Thinking this is no problem as I had Staysure travel insurance, WRONG. The first thing you will find is they use a 3rd party company to process their claims. Which means they can/will only answer some of your questions and Stay sure will answer the rest. After sending off our claim by post as advised by the claims department. 3 weeks later I contacted Staysure, they told me I would have to contact their claims company. 2hr later I got through and they said my claim had yet to be processed. It has now been processed and they will not pay any of my claim as they said it was down to the tour opperator. I explained that the tour opperator had given us a full refund, and what I was claiming for was what I had organised . Having spoken to a lady called Amy she said that she would look into my claim. She has just emailed me back to say they will still not pay out my claim as I had not called them to ask their permission to book my flight home. Well if you have managed to read my review then thank you, I will leave it down to you to see if you will use Staysure. I WILL NEVER USE THEM or recomend them to friends and family. My big worry is what is their emergency service like Reviewed on: 20th July 2025

Made the claim in a Friday, the money was in my acco...

Made the claim in a Friday, the money was in my account on Wednesday Reviewed on: 17th July 2025

Very competitive premiums with a user-friendly websi...

Very competitive premiums with a user-friendly website combined with frequent email communications from this provider. We have never made a claim with Staysure, and hopefully we will not have to, however as with all insurance policies how fair their claims process is would be the definitive test. Reviewed on: 10th July 2025

I was able to arrange a travel insurance policybfor...

I was able to arrange a travel insurance policybfor myself and my partner easily and quickly online Reviewed on: 12th June 2025

Staysure says they don’t cover loss of enjoyment

We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so we thought! The policy invluded my husband's heart problem. A few days before the trip unfortunately I became poorly. I tested positive for Covid, and a visit to the doctors confirmed a severe sinus infection, 1 was prescribed antibiotics and steroids. We called Staysure as I was not fit to travel. We needed to cancel our holiday and needed reassurance that the expensive holiday would be covered. To our surprise they would not commit to helping. They said to us 'cancel the holiday and see what happens' This wasn't good enough as the holiday had taken a long time to save for and it was a holiday of a lifetime! With no firm options o had to travel! I don't know how I managed the flight. I then spent the whole holiday in the hotel room. On my return I sent Staysure proof of my illness and proof of the negative impact the illness had on my holiday. To date they conveniently cannot find my call logs. Our holiday was totally ruined and I had absolutely no help from Staysure. Do not book your travel insurance with them. Their customer survive is excellent when you set up the policy but in your time of need they will not help you. The policy is not worth the paper it is written on. Staysure say they ‘don't cover loss of enjoyment’ - surely if you are claiming on your travel insurance, there most certainly has been a loss of enjoyment as something has gone wrong with your travel arrangements! Reviewed on: 25th November 2024

Competitive

Always competitive and are sensible about health conditions Reviewed on: 10th October 2024

Good response to claim.

Good response to claim. Very good interaction with agent Reviewed on: 8th October 2024

Great cover for pre-existing medical conditions

I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I called them to sort my renewal this year and their staff are knowledgeable and friendly, I always highly recommend them to friends and family. Reviewed on: 7th September 2024

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