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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3471 reviews)

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4.82

Based on 3,471 reviews, last reviewed 6th Aug 2025

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I have loved being a long standing staysure customer... I have loved being a long standing staysure customer for over 6 years now. whether ive had a change in medical, change in holiday policy for my family... Read more Reviewed on: 6th August 2025

Latest lowest rating:

1

Very frustrating Very disappointing and frustrating. Updated annual travel insurance mid way through as had recent hospital tests for breast lump. Found not to need tr... Read more Reviewed on: 5th August 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

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Staysure Travel insurance reviews (3471)

Sail away..

Very competitive rates and cover most ailments. Reviewed on: 4th September 2024

Intrepid Traveller

I am fit and well and had a Stem Cell Transplant 9 years ago. Staysure was the best quote and I have been with them since then and travelled the world (no claims!). Even got 3 free months post covid Reviewed on: 4th September 2024

Not disappointed. Very impressed.

Used them for a few years now and never had a bad experience. Very intuitive website that is easy to use and when I needed to call, I got great customer service by very polite and knowledgable people. Reviewed on: 4th September 2024

Very competitive online holiday insurance site with...

Very competitive online holiday insurance site with varying levels of coverage as required. Reviewed on: 4th September 2024

Competitive

Competitive and covers what I need Reviewed on: 25th August 2024

Excellent company, easy, efficient and all informati...

Excellent company, easy, efficient and all information clearly and effectively explained. Highly recommended for travel insurance to ease worry and provide all you need for your travels. Reviewed on: 24th August 2024

Finterpoint metaphor

Twas good F good , nitty gritty explained well. Christ ! How much more do you want? I thought that the contract made 6 use of iambic pentameters that tended to counterpoint the surrealism of the underlying metaphor Reviewed on: 23rd August 2024

Great communications, great service

Very clear communications both prior to taking out a policy, and regular after sales travel news updates. When we had to make a claim, it was dealt with promptly and professionally. Reviewed on: 23rd August 2024

Staysure always very competitive!

Staysure always very competitive friendly staff and meets all my needs. Reviewed on: 23rd August 2024

Retrospective Reduction in Cover

I had a Staysure annual travel insurance policy. During the term of the policy I added a new medical condition (back pain) online and Staysure charged me an additional premium and issued me with a new certificate. I declared on the online form that I was awaiting an injection for the back pain and the new certificate properly, and very clearly, acknowledged this. When I came to renew my policy I was told by Staysure that because I was awaiting an injection my existing policy was and had been invalid for ALL my declared health conditions from the date I updated may medical record. Very alarming given that I had travelled in the interim. They said this should have been clear in the online process. It was not. The new cover certificate, as issued by Staysure, made absolutely no mention of the fact that my cover did now not include ALL my pre existing conditions. I have now changed insurers to a company that is a Which recommended provider and is much more transparent with both their process and their cover. Avoid Staysure if you want to be certain of being covered. Reviewed on: 25th July 2024

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