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Staysure: Travel Insurance reviews

Name: Travel Insurance
Rating: 4.86 (3464 reviews)

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4.82

Based on 3,464 reviews, last reviewed 10th Oct 2024

60% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

Competitive Always competitive and are sensible about health conditions Reviewed on: 10th October 2024

Latest lowest rating:

1

Retrospective Reduction in Cover I had a Staysure annual travel insurance policy. During the term of the policy I added a new medical condition (back pain) online and Staysure charged... Read more Reviewed on: 25th July 2024

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Staysure travel insurance reviews can help you find out what other travellers have to say. You can also write your Staysure travel insurance review too!

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Staysure Travel Insurance reviews (3464)

Refused Cover on a Minor Women's Condition

I had an annual policy and I was due to go in for a hysteroscopy to remove a uterine polyp from my womb. This is normally a standard outpatient's procedure but due to it being too painful, I was booked in under General Anaesthetic as a day case. I was due to travel a week before this. I called up and apparently a hysteroscopy procedure is not on the list, nor is removal of an uterine polyp. When I tried to explain what I was having done, the girl on the phone was dismissive saying she'd have to accept my first answer which was a hysteroscopy procedure which was not on the list, neither was removal of a uterine polyp (is that because it only affects women?). This was absolutely ridiculous. I explained the procedure and she did not understand it, nor did she go through the list to find it as she would only accept my "first answer" despite alternative wording on medical lists between insurance companies and healthcare websites for the same procedure! She then said I was now going to have NO COVER on ALL previous conditions (which I had declared and paid for when taking out the policy), even though none of them were connected to a uterine polyp (eg eczema). She said she doesn't know about medical conditions and she could not refer me to anyone who does because apparently there is nobody at the company who could discuss this with me. I was offered the option of a pro-rata refund which came up with the amount of zero even though I paid £54 and still had half a year left to run. I also find it fishy that they do not allow reviews on their facebook page and I cannot find a link to review them on google. I also see that most of the "positive" reviews on here are from people who just bought a policy and did not make a claim or have to call up with a new medical condition. Only at that point, can a travel insurance company be judged on their honesty and service. I found alternative insurance before my trip with another company who had "removal of uterine polyp" on their list of medical conditions and even though I was awaiting the procedure, it was no problem and my other declared conditions were covered. Now that I have had my surgery (a very quick day case), I will make a formal complaint. Reviewed on: 7th November 2023

Easy to apply, excellent cover.

Was an easy experience to apply for travel insurance. Level of cover is good also. Reviewed on: 19th September 2023

Great company

They are always able to help with any questions I have and the premium I pay is fair Reviewed on: 25th August 2023

Worst travel insurance company

I needed to claim for a small accident in America and Staysure immediately passed me to a 3rd party, Davies Group, who were enormously unhelpful and made us settle bills with the hospital directly stating they wouldn’t deal with third parties! An atrocious service and I highly advise not using this company. Reviewed on: 24th August 2023

Competitive but cumbersome

Good products and customer service, but administratively cumbersome - a lot of repetition answering questions to buy a product. Reviewed on: 24th August 2023

Easy Peasy insurance cover

After previously purchasing Car and Home and pet insurance online I realised that it is far too easy to go down a "rabbit hole" of different providers/levels of cover /bolt on`s/Add on`s etc, so I wasnt looking forward to finding travel insurance for my partner. Didnt ned to worry Staysure travel insurance has a very simple questionaire, everything is very clear and the website is immediately responsive to changes you might input, so lots of brownie points to whoever designed the website. Staysure pricing is very competitive, yes sure there are cheaper providers but you do need to read all the information in front of you, when you look at the finer details such as excess`es you may have to pay Staysure comes out the winner by a long way. Another happy customer, I just hope we dont need to claim and benefit from the policy but going away with this policy gives you peace of mind and that is what matters. Reviewed on: 23rd August 2023

Don't have a health issue before you travel!

Dropped like brick due to health issue followed by bad claim advice and ultimately had to contact the ombudsman. Reviewed on: 23rd August 2023

Expensive but cheapest for my needs

As I have many issues with my health, after extensive searching for a reputable company this one came out top. Reviewed on: 23rd August 2023

Great price.

The cover you get is great for people with health problems. Gives you peace of mind that you have great cover for a reasonable price. Have use for a few years now.x Reviewed on: 23rd August 2023

Five star

Simple to access website quick and easy to navigate. Great value for money Reviewed on: 22nd August 2023

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