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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3477 reviews)

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4.81

Based on 3,477 reviews, last reviewed 21st Oct 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

BEWARE of Staysure they do not honour terms. We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were... Read more Reviewed on: 21st October 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

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Staysure Travel insurance reviews (3477)

Fraudsters

Travel insurance claim, isolation in cypriot gov hotel after positive covid test, 8 days ruined sons wedding,no help at all , could not afford private hotel or villa as did not have the funds, wife left on her own and had to fly home on her own, I had to rebook flight home two days later, airport transfers, had to borrow the money to do this as staysure say claim when home, they said I could claim 20.00 per day for being in isolation hotel and loss of 8 days all inclusive hotel, arrived home made claim 6 weeks ago, all documents sent a dozen times, they informed me a company called DAVIES GROUP deal with the claims, they do not answer the phone, lose documents, refer your claim to management who do nothing, read reviews on trustpilot.advice do not use these companies Reviewed on: 23rd August 2022

Medical condition insurance

Because I have a medical condition the usual one size fits all travel insurance is no help to me. Because I like to visit new places & experience holidays in America or sailing the seas. I need comprehensive world wide cover. I have found with much research that Staysure is by far the best insurer in this niche market. So I have returned to then again & again. Their staff are second to none, friendly, knowledgeable & helpful . Willing to answer questions & offer useful advice to 1 elderly explorer Reviewed on: 14th August 2022

great prices and options

clear wording, competitive price and useful options Reviewed on: 14th August 2022

Easy to deal with

Have used them 3 times this year for short travel holidays at home and abroard. Reviewed on: 13th August 2022

Very Satisfied

I Have had Holiday insurance with Staysure a couple of times now and have always been Very satisfied with them. Reviewed on: 12th August 2022

Best travel insurance

Used this company for me 1 week trip to Ibiza. Made me relax as I knew I was covered; very cheap price too. Reviewed on: 8th August 2022

Great value

Best quote & deal , easy to sort Reviewed on: 26th July 2022

Terrible Company

Have been waiting 3 months for a determination on my claim. Poor customer service. Very difficult to contact them by telephone. Constantly find excuses to not give decision on claim, ask for more information that isn't necessary, misplace supporting evidence that has already been sent. Seem to do everything in their power to avoid paying out. Blame covid, spike in claims etc..... for delays in dealing with claims but actually they just seem totally incompetent! I have an annual policy which still has over 6 months to run, should I decide to travel again within this time I fully intend to take out a new insurance policy with a different provider such is my lack of confidence in this company!! I would hate to have to deal with them in a real medical emergency whilst abroad. Reviewed on: 15th July 2022

Claiming is hell

Been trying to claim for 3 months. One of those organisations that is 'all promise and no delivery'. Their TP reviews are all about the buying experience. The Claims are outsourced to a terrible company which puts up every barrier to a successful claim; can't get through; documents disappear; people telling you different things; blaming covid; blaming flight cancellations; losing information; If you do. yourself one favour it life, avoid Staysure like the plague and don't be taken in by the 'policy buying' reviews. Reviewed on: 14th July 2022

Don't bother claiming.

Not enough staff; can't get through my online claim and docs have disappeared from my online account. Their stars are for sales... definitely, definitely not claims. Reviewed on: 19th May 2022

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