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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3477 reviews)

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4.81

Based on 3,477 reviews, last reviewed 21st Oct 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

BEWARE of Staysure they do not honour terms. We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were... Read more Reviewed on: 21st October 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

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Staysure Travel insurance reviews (3477)

Expensive but cheapest for my needs

As I have many issues with my health, after extensive searching for a reputable company this one came out top. Reviewed on: 23rd August 2023

Great price.

The cover you get is great for people with health problems. Gives you peace of mind that you have great cover for a reasonable price. Have use for a few years now.x Reviewed on: 23rd August 2023

Five star

Simple to access website quick and easy to navigate. Great value for money Reviewed on: 22nd August 2023

Staysure are great for over 65s Travel Insurance

This is the 2nd year I've been insured with Staysure and they have been helpful all the way. Reviewed on: 17th July 2023

Covid missold cover

My wife and both came down with covid 8 days before holiday cancelled holiday and reported to staysure who passed onto Davies claim dept well the online form was pitifully slow to fill in and they say didn't rec form delay tactics ? resubmitted and was informed home flow tests not accepted as proof despite NHS advise saying they are fast accurate and reliable as it happened my wife had to attend hospital was checked over fully and given hospital meds a photo was supplied to them dated ,named ,hospital attended I put a review on trustpilot and rec e mail from staysure who said they would escalate claim I also asked how I can supply proof of covid when even hospital didn't test my wife no reply so we had to supply a doctors note to them next e mail from them now asking for our covid vaccination details blatant delaying tactics 14 e mails has got nowhere I wish I had read some posts here before I was suckered into this policy I have 2 official complaints under review but surprise surprise that may take 10 weeks don't bother with this lot guys Reviewed on: 13th June 2023

Avoid this company they will try anything not to pay out

As always when these company’s want to sell you insurance it’s easy and clear but as soon as you need to make a claim there’s all theses terms documentation request and so much more claim ongoing for almost 6-7 weeks, claim still not settled, constant request for same documentation even though all documents that were requested have been provided made a official complaint for which I have heard nothing off, To be honest I think it’s not the best insurer to deal with and not a easy process getting a claim settled i think your best avoiding this company as they will try there very best not to pay out Reviewed on: 19th January 2023

Diabolical

This company should not be allowed to trade as they are incompetent, very easy to sign up for the insurance, as the positive reviews report, but you will not get any customer service if you log a claim. I have been waiting since the end of June. I keep on chasing and every time I get an email from Davis group telling me that I will get an answer within 15 working days...and I have been waiting for over 3 months! A total waste of money and time. Reviewed on: 6th October 2022

Sales team

The sales team were delightful and a pleasure to talk to. Great quotes and lots if useful information. Reviewed on: 23rd September 2022

Simple honest insurance

Written in plain English covering all the issues without having to delve through the small print Reviewed on: 13th September 2022

Gadget Insurance is Useless

Refused claim on iphone because I purchased it new and unused on e-Bay from an individual with open box (for checking). Reviewed on: 1st September 2022

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