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Review of the Staysure, Travel Insurance:

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Covid missold cover

My wife and both came down with covid 8 days before holiday cancelled holiday and reported to staysure who passed onto Davies claim dept well the online form was pitifully slow to fill in and they say didn't rec form delay tactics ? resubmitted and was informed home flow tests not accepted as proof despite NHS advise saying they are fast accurate and reliable as it happened my wife had to attend hospital was checked over fully and given hospital meds a photo was supplied to them dated ,named ,hospital attended I put a review on trustpilot and rec e mail from staysure who said they would escalate claim I also asked how I can supply proof of covid when even hospital didn't test my wife no reply so we had to supply a doctors note to them next e mail from them now asking for our covid vaccination details blatant delaying tactics 14 e mails has got nowhere I wish I had read some posts here before I was suckered into this policy I have 2 official complaints under review but surprise surprise that may take 10 weeks don't bother with this lot guys Reviewed on: 13th June 2023

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