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Staysure: Travel insurance reviews

Name: Travel insurance
Rating: 4.86 (3477 reviews)

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4.81

Based on 3,477 reviews, last reviewed 21st Oct 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

89%

10%

Latest highest rating:

5

I had a fantastic experience with this travel insura... I had a fantastic experience with this travel insurance company. The customer service team was incredibly friendly, responsive, and patient in answeri... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

BEWARE of Staysure they do not honour terms. We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were... Read more Reviewed on: 21st October 2025

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About this product

Staysure offer travel insurance policies for a wide range of trips.

You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical conditions are covered and you can get up to unlimited medical emergency expenses.

Staysure travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Staysure before, you can also leave a review and share your experience.

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Staysure Travel insurance reviews (3477)

I had a heart attack late November 2023,

I had a heart attack late November 2023, I was due to travel before Christmas 2023, Staysure just cancelled my yearly policy. Thus I had to shift the flight bookings I had at a cost of £380, Take out a new Travel Policy with another company costing £2054.76 a yearly policy then pay for a new travel booking of £780.00. I put a claim on for £380.00. And £2054.76. I expected them to pay £380.00 costs I incurred to shift flights plus pro rate the extra £2054.76.; The claim was handled by an external company called Davies the result is nothing. So I have to go back to Staysure and the best I can hope is a 5 month refund of my policy. Not good enough, Staysure hide behind the small print. A very very dishonest company. DO NOT TAKE OUT TRAVEL INSURANCE AS WHEN YOU NEED THEM THEY ARE NOT THERE. Reviewed on: 15th March 2024

Awful company

Robbing company with no regard for personal circumstances. Paid nearly £300 for a family policy. Rang to update policy with new information and they refused to give us the full refund, giving us only a very small amount of our money back. Rude, attitude riddled telephone consultants. Would strongly advise anyone to stay clear. Reviewed on: 21st December 2023

Stay clear of Staysure

Stay clear of stay sure! My wife and four young children were robbed on our dream holiday to France. We thought all would ok as we’d booked travel insurance with Staysure. Sadly, like most other travel insurance companies, they took our money and then when we made a small, fair claim they took forever to respond and in November (hols were in August), some company, Davies Group, who I guess staysure sub contract with, would of course found a clause so they wouldn’t pay out, perhaps no surprise, but another terrible travel insurance company. I’d advise all to stay clear. They have no empathy, understanding and always look at what they can find to cancel a claim rather than help the consumer. We were left in remote Brittany not able to find a police station and staysure where no help at all. We spent a lot of time researching for a good travel insurance company and now back to square one. Reviewed on: 9th November 2023

Refused Cover on a Minor Women's Condition

I had an annual policy and I was due to go in for a hysteroscopy to remove a uterine polyp from my womb. This is normally a standard outpatient's procedure but due to it being too painful, I was booked in under General Anaesthetic as a day case. I was due to travel a week before this. I called up and apparently a hysteroscopy procedure is not on the list, nor is removal of an uterine polyp. When I tried to explain what I was having done, the girl on the phone was dismissive saying she'd have to accept my first answer which was a hysteroscopy procedure which was not on the list, neither was removal of a uterine polyp (is that because it only affects women?). This was absolutely ridiculous. I explained the procedure and she did not understand it, nor did she go through the list to find it as she would only accept my "first answer" despite alternative wording on medical lists between insurance companies and healthcare websites for the same procedure! She then said I was now going to have NO COVER on ALL previous conditions (which I had declared and paid for when taking out the policy), even though none of them were connected to a uterine polyp (eg eczema). She said she doesn't know about medical conditions and she could not refer me to anyone who does because apparently there is nobody at the company who could discuss this with me. I was offered the option of a pro-rata refund which came up with the amount of zero even though I paid £54 and still had half a year left to run. I also find it fishy that they do not allow reviews on their facebook page and I cannot find a link to review them on google. I also see that most of the "positive" reviews on here are from people who just bought a policy and did not make a claim or have to call up with a new medical condition. Only at that point, can a travel insurance company be judged on their honesty and service. I found alternative insurance before my trip with another company who had "removal of uterine polyp" on their list of medical conditions and even though I was awaiting the procedure, it was no problem and my other declared conditions were covered. Now that I have had my surgery (a very quick day case), I will make a formal complaint. Reviewed on: 7th November 2023

Easy to apply, excellent cover.

Was an easy experience to apply for travel insurance. Level of cover is good also. Reviewed on: 19th September 2023

Great company

They are always able to help with any questions I have and the premium I pay is fair Reviewed on: 25th August 2023

Worst travel insurance company

I needed to claim for a small accident in America and Staysure immediately passed me to a 3rd party, Davies Group, who were enormously unhelpful and made us settle bills with the hospital directly stating they wouldn’t deal with third parties! An atrocious service and I highly advise not using this company. Reviewed on: 24th August 2023

Competitive but cumbersome

Good products and customer service, but administratively cumbersome - a lot of repetition answering questions to buy a product. Reviewed on: 24th August 2023

Easy Peasy insurance cover

After previously purchasing Car and Home and pet insurance online I realised that it is far too easy to go down a "rabbit hole" of different providers/levels of cover /bolt on`s/Add on`s etc, so I wasnt looking forward to finding travel insurance for my partner. Didnt ned to worry Staysure travel insurance has a very simple questionaire, everything is very clear and the website is immediately responsive to changes you might input, so lots of brownie points to whoever designed the website. Staysure pricing is very competitive, yes sure there are cheaper providers but you do need to read all the information in front of you, when you look at the finer details such as excess`es you may have to pay Staysure comes out the winner by a long way. Another happy customer, I just hope we dont need to claim and benefit from the policy but going away with this policy gives you peace of mind and that is what matters. Reviewed on: 23rd August 2023

Don't have a health issue before you travel!

Dropped like brick due to health issue followed by bad claim advice and ultimately had to contact the ombudsman. Reviewed on: 23rd August 2023

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