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Steve W

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Review of the AllClear, Travel insurance:

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It takes 5 working days to get a response to an emai...

It takes 5 working days to get a response to an email and it took numerous emails phone calls and complaints to get my claim resolved over 3 months in total ! The claims handling company ( Gallagher Basset ) are completely incompetent. I took out an annual policy but I’ve since written that off and gone with a different insurance company that I can trust Reviewed on: 24th December 2025

Reply from AllClear Good afternoon Steve, Thank you for taking the time to leave us a review. I'm sorry to hear that your claim took longer than expected to be resolved — this isn’t the experience we aim to deliver. Your feedback is important, and I’ll be sharing your comments with our customer experience team so we can continue to improve the service we offer. If there’s anything further we can help with, please don’t hesitate to get in touch. Kind regards, Reece Response date: 29th December 2025

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