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Maureen Haslam

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Review of the Sainsburys Bank, Home Insurance:

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Very poor customer service.

Our policy has just come up for renewal and as the premiums had more than doubled we decided to cancel. Then came the fun part. Trying to get through the phoneline was practically impossible, I eventually found an email address to make a complaint and did recieve a phone call apologising. I explained that I couldn't access the online portal to cancel the policy but was told that there shouldn't be an issue. Also recieved a letter from Sainsbury's bank with a somewhat sarcastic undertone to it. If I could give zero stars I would. Reviewed on: 12th October 2021

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