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Sainsburys Bank: Home insurance reviews

Name: Home insurance
Rating: 1.94 (102 reviews)

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1.67

Based on 102 reviews, last reviewed 6th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

16%

70%

Latest highest rating:

5

Good price and easy to buy BUT Good price and easy to buy BUT Sainsbury’s are not doing house insurance in the future (hence why a low “recommend to others” score. Reviewed on: 6th September 2025

Latest lowest rating:

1

Very disappointed with two aspects of this insurance... Very disappointed with two aspects of this insurance from Sainsbury’s (Davies Group). Firstly we lodged a claim for accidental damage to our TV over a... Read more Reviewed on: 2nd September 2025

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About this product

Sainsbury’s Bank has two levels of home insurance cover: Home and Home Plus.

Both policies can be tailored with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time.

Sainsburys Bank home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsburys Bank before, you can also leave a review and share your experience.

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Sainsburys Bank Home insurance reviews (102)

worst home ins everrrr

Beenb15 years a banker globally andman stay away frombsainsbury axa home ins...real,scoundrels, carpetbaggers...scalawags you. Will get nothing but pain!!!!they say yiur devices lrotected worldwide...but,mannnn youll have to go hell and back to get anyting Reviewed on: 16th December 2019

Totally incompetent

I've had Home contents insurance with Sainsbury's for over 12 months. I called them on 18th July 2019 to update a high value item - Id sold my Canon camera and bought a new Sony one. Its now been over 3 weeks and they have advised the change is 'still with their underwriters' - Legal & General. This is despite my calling them every couple of days to chase and opening an official complaint with them last week. They cannot even provide any reason for the delay - Sainsbury's just pass the blame to underwriters but refuse to give me a contact or reference for L&G. Meanwhile my camera remains locked up at home as uninsured! Reviewed on: 12th August 2019

Super cheap

Fantastically cheap service, great customer service and an effortless switch. Often offer £100 vouchers when changing tarrifs with them too. Reviewed on: 21st July 2019

Quick and easy service

We recently took out home insurance with Sainsbury’s bank. The process was very quick and easy. They laid out all of the terms and conditions clearly and were able to compare different options very easily. All done on my phone and contract sent via email. I love that you can make changes through an online account and don’t have to wait ages on the phone to speak to someone Reviewed on: 4th July 2019

Catch-22 on Home Insurance renewal

Took out a Home Insurance Policy with Sainsbury's Bank a couple of years ago, in loyalty to the well run local supermarket , and the premium for the cover was reasonable. I renewed automatically last year, but this year the premium had gone up quite a bit. I tried to log on to review the policy, but system said my details were invalid. Tried password reminder, but it claimed log in name was wrong. Tried re-registering, but system said to log on with existing details. Tried phoning help but got transferred from button push to button push and no human being answering after 11 minutes. Asked myself do I want this kind of home insurance? - then changed to Direct Line for same cover at about 60% of the premium, and 95% less hassle. Reviewed on: 5th February 2019

Premium Increase

Bought the policy a year ago and did not claim at all (or change policy or address or anything), HOWEVER the price of the policy increased by >20%!!! Reviewed on: 29th January 2019

Cancelled policy without notice when notified of building work

I notified Sainsbury's home insurers that I was about to start building work which I had done previously with no problem. They took details and said I would be contacted in 48 hours if any problem. Work commenced 15 days later I had a call to say they were cancelling the policy due to the building work. There was no discussion about extra premiums or any offer at all. I wasn't even offered to let me cancel which would have been fairer, because now I have to inform insurers I have had a policy cancelled even though I have done nothing wrong. They even had the nerve to infer they were doing me a favour as they would waive the cancellation fee, I am not cancelling they Are! I was left having to find a new insurer mid building work and having had a policy cancelled by Sainsbury's which had led to a very hefty premium. I guess that because they cancelled my policy future premiums will also be higher and all because I was honest and said I was having work done. I find the way this has been handled is appalling and will be advising anyone who will listen not to purchase home insurance from Sainsbury's Reviewed on: 16th October 2018

Excellent and reliable

Competitive quote, easy to apply for Reviewed on: 19th August 2018

This company is good good money offers

I rang them and got a quote they were cheaper than my bank Reviewed on: 12th January 2018

House insurance

Good coverand good value. Can reccommend this company. Reviewed on: 29th September 2017

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