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Review of the Sainsburys Bank, Home Insurance:

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Totally incompetent

I've had Home contents insurance with Sainsbury's for over 12 months. I called them on 18th July 2019 to update a high value item - Id sold my Canon camera and bought a new Sony one. Its now been over 3 weeks and they have advised the change is 'still with their underwriters' - Legal & General. This is despite my calling them every couple of days to chase and opening an official complaint with them last week. They cannot even provide any reason for the delay - Sainsbury's just pass the blame to underwriters but refuse to give me a contact or reference for L&G. Meanwhile my camera remains locked up at home as uninsured! Reviewed on: 12th August 2019

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