Write a review

Sainsburys Bank: Home insurance reviews

Name: Home insurance
Rating: 1.89 (100 reviews)

View other Sainsburys Bank products

1.52

Based on 100 reviews, last reviewed 2nd Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

72%

Latest highest rating:

4

Competitive prices, but.... Competitive prices, some things you can do online but otherwise any queries or complications you need to call up their call centre. That's not always ... Read more Reviewed on: 27th August 2024

Latest lowest rating:

1

Very disappointed with two aspects of this insurance... Very disappointed with two aspects of this insurance from Sainsbury’s (Davies Group). Firstly we lodged a claim for accidental damage to our TV over a... Read more Reviewed on: 2nd September 2025

Read all reviews Write a review

About this product

Sainsbury’s Bank has two levels of home insurance cover: Home and Home Plus.

Both policies can be tailored with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time.

Sainsburys Bank home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsburys Bank before, you can also leave a review and share your experience.

Review Sainsburys Bank: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Sainsburys Bank Home insurance reviews (100)

Great service

Always find Sainsbury's bank very competitive on price and easy to quote and renew Reviewed on: 25th August 2023

Good Service

The T and Cs were well laid out and the contents insurance was good value for money. Sainsburys has good customer service and respond to their customers in a timely manner Reviewed on: 24th August 2023

The best support ever!

Through a clumsy mistake I managed to set fire to my garden shed, which spread to the garden fence, the gable end of my garage and my neighbours summer house. Our claim was dealt with in a sympathetic manner incredibly quickly. Having agreed a settlement figure my wife realised she had missed the VAT. I said to her, well the claim is settled you won't get that, but Sainsburys added the VAT to the claim and paid us the VAT element within a couple of days. I would thoroughly recommend them without reservation. Reviewed on: 24th August 2023

Reward points make it worth it

The doubling of nectar reward points make this worth it if you regularly shop at Sainsburys Reviewed on: 24th August 2023

Cannot get to policy and poor support

I cannot see my policy online and cannot add it. Website leads you in circle for support and only method to contact is by phone Mon-Fri only from 9:00am until 5:30. Greta for people who work! Reviewed on: 2nd August 2023

Disgusted allI keep getting is the Runaround

After being insured with no claims over 10 years I fell and spilt paint on my sofa 3 months later i'm still getting the runaround and 15 different phone numbers not resolved I definately wouldnt recommend them Reviewed on: 28th July 2023

excellent customer service

I went with Sainsbury's home insurance a year ago after searching on a comparison site. Their renewal quote for the next year was £37 more than last year so I rang and spoke to an advisor. Within minutes she quoted me a price that is even lower than last year! Great customer service. Reviewed on: 14th July 2023

no problems just hard to get on the phone

writing a review as some reviews are very negative, and i haven’t had a really negative experience with them. i’ve had sainsburys home insurance for years and car insurance here and there, home emergency cover has been great, my boiler broke down in the middle of last winter, they came the day after and fixed same day, arrived when said they would, i always check prices on confused.com when coming up to renewal sainsburys is often cheaper through them so i will cancel my auto renewal when i log into account and buy the same policy but through confused. my policy usually goes up around £25 each year, on confused i would pay around £10 or so more. so a little saving. depends each year. not sure why people had problem trying to cancel it, not had a problem. also have not experienced the prices going up as much as some reviewers have suggested. i do agree that it’s sometimes difficult to get them on the phone, hence not full stars, but you can chat with someone if the bot puts you through, avoid busy times. in general i’ve been a happy customer for years. Reviewed on: 21st June 2023

Way too expensive

I am disgusted at Sainsburys Insurance. With 10 years no claims they think increasing our home insurance by over 50% acceptable - absolutely disgusting! Needless to say shopped around and got it £82 cheaper and top cash back of £37. Lost a customer and we won’t be back Reviewed on: 18th May 2023

Freak show

So I purchased home insurance off these people. 4 days after the start date I tried to login to have a look at the policy etc. I couldn't login as it was sending a code to a different phone which I had mistakenly entered. I called them for advice and after a very long conversation was told I would have to wait 24 hours and re register. I was then told as I'm making changes and didn't do it online in my portal, I would be charged £15. I couldn't login so had to call. With the numpty on the the phone and this rule in mind, I cancelled the service I couldn't risk having these charges incase I had to call again. They have now write to my saying I agreed to pay £20 to cancel the contract. Who do they think they are? Flabbergasted to say the least and I raised an issue on resolver to them, they have ignored that as well. Don't use these block heads it's not a service it's a money making scam!!! Reviewed on: 17th April 2023

Do you have a different Sainsburys Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Intelligent Insurance 1.00 from 3 reviews
Home insurance
from Marsden Building Society 4.99 from 39 reviews
Home Insurance
from Quoteline Direct 1.00 from 2 reviews

Want to see more from Sainsburys Bank?

Life Insurance
from Sainsburys Bank 5.00 from 1 reviews
Fixed Rate Saver
from Sainsburys Bank 3.50 from 8 reviews
Personal Loan
from Sainsburys Bank 3.41 from 70 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub