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Sainsburys Bank: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.33 (24 reviews)

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2.32

Based on 24 reviews, last reviewed 7th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

21%

17%

50%

Latest highest rating:

5

Great customer service and easy to contact Great customer service and easy to contact Reviewed on: 26th August 2024

Latest lowest rating:

2

Renewal more than for a new customer. Typical company who charges existing customers (who haven't had any claims) more at renewal than a new customer. Customer loyalty is well and truely d... Read more Reviewed on: 7th January 2025

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About this product

Before taking out a new pet insurance policy, read customer reviews for the provider to be confident in your decision. We collect Sainsbury’s Bank pet insurance reviews to give you valuable insight into life as a policyholder.

Sainsbury’s Bank offers pet insurance policies for dogs, cats and rabbits, with a multi-pet discount available. Choose from three types of policy with flexible cover options. All policies benefit from 24/7 vet support. Nectar members can receive a discount on the price of their premium.

If Sainsbury’s Bank sounds like the right provider for you, learn more by reading the reviews on Smart Money People. Find out how satisfied policyholders have been with their policies. Learn if they would renew their cover and recommend the provider to family and friends. Find out more about the claims process. Read all of this and more in our Sainsbury’s Bank pet insurance reviews.

We want to use the power of reviews to help people make better choices. If you’ve had a pet insurance policy with Sainsbury’s Bank, write an honest review to help others just like you. Tell us what animal you insured and which policy you chose. Have you been satisfied with the level of cover? Would you renew your policy with Sainsbury’s Bank? If you’re a Nectar member, were you happy with the discount you received? Whether good or bad, write a Sainsbury’s Bank pet insurance review today.

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Sainsburys Bank Pet Insurance reviews (24)

Waited over 3 weeks for a £60 claim

Terrible insurance, made the claim, and they kept asking more and more questions, it took over 3 weeks and numerous over the top questions before they paid £60 for my dogs treatment. If this is what they are like for £60 I dread to think what they would be like for a larger claim. Funny they don't ask so many questions when they are taking my money from me/ I have cancelled my policy and will be going elsewhere. Reviewed on: 6th July 2023

They were good, but something has changed and I wouldn't recommend

I first took out the Sainsburys Pet insurance as I had heard good things about their claim department and their online portal as well as having a Nectar Card which helps! First year was good, although I was a bit disappointed about a procedure that the vet decided to take being excluded from the claim even though I was told it was necessary prior to an operation. Claim was processed quickly and easily. On renewal however, I was stunned with the increase (expected I suppose due to a prior claim) but more so that this was a Lifetime policy and my understanding of this type of policy, given the additional cost, is that any condition that occurs during the policy will be covered for the lifetime of the pet. Not so with Sainsburys, so I cancelled and moved to Healthy Pets who have been excellent in the past but came in more expensive. But, you get what you pay for. Reviewed on: 29th March 2023

Do not use

Absolutely awful Reviewed on: 11th May 2022

The WORST pet insurance!

not any claim paid ,no recommended. Reviewed on: 22nd March 2022

Solid pet insurance with improving tech

Overall the price is fair for our French bulldog who has a lot of skin/allergy conditions. Pays out on the conditions we've claimed for without any issues. If there have been delays with the claim then usually it's Sainsburys not getting a response from the vet. I'll admit, when I first started with them over a year and a half ago, their systems were pretty awful - keeping track of claims, making new claims etc was all super painful and laborious. They have improved their systems a lot in this time though - making new claims, keeping track of previous claims, communication on the status of outstanding claims etc is all way easier, and it's improved the service immensely. To the product team at Sainsburys - keep it up! You're moving in the right direction! Reviewed on: 29th November 2021

The WORST pet insurance!

The WORST pet insurance! We had a kitten insured with this so-called insurance. A KITTEN! And when a kitten got sick the insurance didn’t want to pay any vet bills – NONE! They said that it’s a pre-existing condition! A KITTEN! Our lovely vets tried for months to contact this Sainsbury’s Pet insurance and no joy. Eventually, we had a £900 bill from the vets to pay. Of course, we cancelled this useless insurance immediately! All they are interested in is taking your money. We made an official complaint but no one cared. Reviewed on: 20th August 2021

Appalling service

Absolutely dreadful. They don't fulfil any of the terms of the contract. Don't confirm receipt of claims, do their utmost to avoid paying out, when you chase them up you get a different story every time you ring. Very quick to exclude all conditions. Take a long time to give a decision. Rarely put anything in writing, Load premiums a lot as your pet gets older. Cancelled my policy after 11 years paying. Reviewed on: 13th June 2021

Claim not paid

I've been in touch with Sainsburys 6 times and still cant receive payment for a claim made 5 weeks. Promises made to sort it out but still no sign of payment Reviewed on: 20th August 2020

Good enough price, high premiums

It's a fine product but coverage is a little limited and premiums are sky-high. Reviewed on: 1st September 2019

Awful

Unclear policy, unclear sales process, leading to proactive elimination of claims. Unfriendly service, complaints not handled within the deadlines. Reviewed on: 25th March 2019

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Sainsburys Bank: Pet Insurance reviews

100% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Sainsburys Bank: Pet Insurance now

Sainsburys Bank Pet Insurance reviews (24)

Waited over 3 weeks for a £60 claim

They were good, but something has changed and I wouldn't recommend

Do not use

The WORST pet insurance!

Solid pet insurance with improving tech

The WORST pet insurance!

Appalling service

Claim not paid

Good enough price, high premiums

Awful

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