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James Riall

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Review of the Sainsburys Bank, Pet Insurance:

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Solid pet insurance with improving tech

Overall the price is fair for our French bulldog who has a lot of skin/allergy conditions. Pays out on the conditions we've claimed for without any issues. If there have been delays with the claim then usually it's Sainsburys not getting a response from the vet. I'll admit, when I first started with them over a year and a half ago, their systems were pretty awful - keeping track of claims, making new claims etc was all super painful and laborious. They have improved their systems a lot in this time though - making new claims, keeping track of previous claims, communication on the status of outstanding claims etc is all way easier, and it's improved the service immensely. To the product team at Sainsburys - keep it up! You're moving in the right direction! Reviewed on: 29th November 2021

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