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Tesco Bank: Pet Insurance reviews

Name: Pet Insurance
Rating: 3.22 (108 reviews)

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2.76

Based on 108 reviews, last reviewed 21st Mar 2025

100% decrease in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

43%

13%

34%

Latest highest rating:

4

Lovely Complaints department employees Had insurance turned down because of a ‘ lost in translation’ moment…. via owner— to vets —to insurers. customer service when I complained and disput... Read more Reviewed on: 2nd January 2025

Latest lowest rating:

1

Tescos changed policy provider from royal and sun al... Tescos changed policy provider from royal and sun alliance to pinnacle and sent a letter saying everything would carry on as usual. The only differenc... Read more Reviewed on: 21st March 2025

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About this product

When choosing the right insurance policy, navigating the sea of providers on the market can be a challenging task. At Smart Money People, we want to simplify this process for you. We gather Tesco Bank pet insurance reviews, to provide you with valuable insights into the provider.

Tesco Bank is underwritten by Royal & Sun Alliance Insurance Ltd to provide pet insurance for cats and dogs. There are four cover levels to choose from: Accident & injury, Standard, Extra and Premier. Tesco Bank also offers discounts on insurance policies for Clubcard members.

If you're considering Tesco Bank as your next pet insurance provider, explore the reviews available on Smart Money People. Discover what level of cover policyholders chose and whether they were satisfied with their choice. Learn about the provider’s customer service and claims process through the firsthand experiences shared in our Tesco Bank pet insurance reviews.

Have you ever held a pet insurance policy with Tesco Bank? Share your honest experiences with our Smart Money People community. Why did you choose Tesco Bank, and has the provider met your expectations? Has the policy suitably covered all of your pet's needs? Share any interactions you've had with the customer service team or claims process. Would you consider renewing your policy? Whether good or bad, write a Tesco Bank pet insurance review today.

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Tesco Bank Pet Insurance reviews (108)

Cannot cancel

Unable to get through to anyone. No phone number easily accessible to cancel policy. Contacted the e-mail given to cancel. Still after months they are stealing money from me. Have now tried to cancel through my bank. Reviewed on: 3rd December 2021

Tesco let insurance are extremely efficient, empathetic and good value for money

When I took out my pet insurance they were extremely kind and helpful as taking out any insurance can as a be a mine field . They were very patience with me . Reviewed on: 27th August 2021

RIP off on yearly renewal

As my heading says “Rip of on yearly renewals” look elsewhere for pet insurance, don’t let them rip you off Reviewed on: 11th February 2021

Not what you would expect from Tesco

A very poor insurance policy. Very much a case of the detail being hidden in the small print. I have two dogs, yes I have had to make claims in respect of one but I had not appreciated just how much the premium would be increased as a consequence. In addition, the statement that they cover each and every condition up to a set amount does not reflect the fact that the time period for claims is only 12 months from the date of the first claim. Not sure why that is because there must be many situations as mine when your pet doesn't receive all of the required treatment in that period. I have done away with the cover which had reached nearly £100 a month, for one dog which is 2 years old and the second being under 7, with excesses still payable and past conditions not covered. Tesco should look closely at their partners Royal and Sun Alliance because the money paid does not reflect the service provided. Reviewed on: 28th January 2021

100% price increase on renewal

I insure both of my dogs with Tesco Pet Insurance and have never had a claim. Just got my renewal quote and they have double the premiums to £618 a year for absolutely no reason. How do they think people can afford those sort of premiums? Absolute rip-off. I have to go find another insurance company but now with dogs that are older. Tesco gave me the impression that they wouldn't increase the premiums much as the dogs got older but that certainly is not the case. If they had been transparent about this from the start I would never have taken out a policy with them. They are a complete rip-off. Reviewed on: 25th November 2020

Fab

great price, helpful and kind. I love tesco so much Reviewed on: 16th September 2020

No problems.

Filled form in, and vets filled in then sent it off. Paid my excess and vets paid out within 2 to 3 weeks. Vetphone were ok. Sadly when it came to euthanasia and cremation vets filled in the form and sent it off. I paid in full (knowing wouldn't get back excess fee and paperwork cost) within two weeks they had paid out the full £200 as advertised and stated. Reviewed on: 7th September 2020

Easy to use and good value

Really easy to get a quote, best rates and no issues when needing to make a claim - very easy to get in touch with too. Reviewed on: 7th September 2020

No recommend at all

I never made any claims but every year paid more and more this year had enough when they expected me to pay half of the money more insurance payments have gone from nearly £20 to nearly £30 and when I have cancelled they told me to pay nearly £34 final payment but for what I'm asking i have found new one similar condition and lots cheaper..would never recommend..cheaters ..if I could I would give zero star Reviewed on: 17th August 2020

Rip off renewal

Premium for our dog insurance was ok for first year but 50% hike on renewal. Customer “service” said this was due to vets in area putting charges up and the age of the dog meaning more likely to get sick. Dog is two!! Hardly geriatric and less likely to need treatment than a one year old as now neutered and less bouncy. As for vets...... insurance for my other dog (12) with Animal FrieNds went up by only 10%, despite his age. We’ve made no claims so can only suppose Tesco only want to keep customers who don’t check renewal prices. Reviewed on: 9th August 2020

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