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Tesco Bank: Pet insurance reviews

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2.91
Based on 112 reviews, last reviewed 7th Sep 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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8%
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Latest highest rating:

4

Very good service and easy to actually speak to some... Very good service and easy to actually speak to someone which is a rarity in those day and age. The operator was very sympathetic with our situation a... Read more Reviewed on: 5th September 2025
Huw John's avatar
Huw John

Latest lowest rating:

2

Outrageous increase in premium after making a claim This is not an easy review to write as for six years we had been satisfied with the premiums and the service received. Unfortunately, as with other re... Read more Reviewed on: 2nd May 2025
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Mike H
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About this product

Tesco Insurance offer pet insurance policies to cover dogs and cats.

There’s a choice of cover including lifetime pet insurance, maximum benefit and time limited. If you’re a Clubcard holder you get a guaranteed discount. Tesco Pet Insurance includes vetfone where you can get advice for your pet, whenever you need it.

Tesco pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Insurance before, you can also leave a review and share your experience.

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Tesco Bank Pet insurance reviews (112)

Disappointed

2
I was disappointed Tesco Pet Insurance couldn't settle the full amount of my final cost when my cat became extremely ill and finally had to be euthanised. The vets tried very hard with emergency treatment costing around £1000. Tesco only paid the euthanasia fees of under £200. They claimed my cat had shown a change in behaviour before I started the policy back in January 7 months ago. The date they quoted does not even make sense as she was in perfect health then. She did not even visit that vet during that time. I would not be using this insurance company again when I get my new pet. Reviewed on: 4th October 2022
Dorothy Hutchins's avatar
Dorothy Hutchins

Terrible service and they waste time!

1
This must be the only company that still writes to other companies for information, clearly one of their many time wasting tactics, totally incompetent. Wish I'd used a different company. Avoid, avoid, avoid! Reviewed on: 26th September 2022
Nico's avatar
Nico

Avoid

1
Not a good company my advice avoid; your unlikely to get a sensible answer from them. We are about to make a formal complaint Reviewed on: 19th September 2022
Jo connolly's avatar
Jo connolly

Pet insurance claim

5
Insurance claim submitted for my dog after his operation to remove a benign lump. Settled within days. Amazing customer service. Reviewed on: 5th September 2022
Jane's avatar
Jane

Good Value and Comprehensive Insurance

5
Haven't had to use this yet which is good but they've been very easy to set up with and the policy is good. Reviewed on: 15th August 2022
SallyandJake's avatar
SallyandJake

Easy option

4
Easy to deal with, good communications and justifiable cost increases for my aging pet. Reviewed on: 14th August 2022
nick field's avatar
nick field

Old fashioned processes. First claim rejected, even though condition not pre-existing

2
Everything slow and paper based. Claims forms filled out by hand and submitted via email, so prehistoric, policy paperwork all paper based and takes weeks to arrive. Claim for one dog’s ear infection refused because they said she had treatment for it before our policy started. Even though that was a completely different issue. Poor. Will be looking for a different insurance company. Reviewed on: 18th June 2022
Katherine Bannon's avatar
Katherine Bannon

Disappointed

1
My dog, had a yeast infection in her ear, the overall cost was £350. She has had three previous infections over her almost six years of age. Tesco, refused to pay, said she had the condition ongoing from 2017! Ear infections are acute, not chronic, and like humans, dogs can get them. Vet wrote a letter, advising, it was a different type of yeast, still refused to pay! I am so disappointed with a Tesco, I expected better. I will not insure my animals with them ever again, nor will I recommend them, I have walked with my feet and no longer shop with them either. Reviewed on: 11th June 2022
Sue Tomlin's avatar
Sue Tomlin

Never any problems

5
I've been insuring my dogs with Tesco for many years. They've never rejected a single claim. I find them fair, and their customer service helpful and polite. As long as your claim complies with their T&C's, your ok. I would recommend them any time. Reviewed on: 27th May 2022
AnnaM's avatar
AnnaM

Premium increases of in excess of 50% annially

2
Very responsive to claims, however be aware, after a claim your premiums will almost double year on year. Stay clear rip off Reviewed on: 29th April 2022
Jayne Stokes's avatar
Jayne Stokes

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