Write a review

Tesco Bank: Pet insurance reviews

Name: Pet insurance
Rating: 3.23 (110 reviews)

View other Tesco Bank products

2.90

Based on 110 reviews, last reviewed 18th Jul 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

13%

34%

Latest highest rating:

5

Very impressed by their service Yes my premiums went up the older my dog went. But no more than any other pet insurance. I opted for a higher excess , knowing I would pay small bill... Read more Reviewed on: 18th July 2025

Latest lowest rating:

2

Outrageous increase in premium after making a claim This is not an easy review to write as for six years we had been satisfied with the premiums and the service received. Unfortunately, as with other re... Read more Reviewed on: 2nd May 2025

Read all reviews Write a review

About this product

Tesco Insurance offer pet insurance policies to cover dogs and cats.

There’s a choice of cover including lifetime pet insurance, maximum benefit and time limited. If you’re a Clubcard holder you get a guaranteed discount. Tesco Pet Insurance includes vetfone where you can get advice for your pet, whenever you need it.

Tesco pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Insurance before, you can also leave a review and share your experience.

Review Tesco Bank: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Tesco Bank Pet insurance reviews (110)

Avoid

Not a good company my advice avoid; your unlikely to get a sensible answer from them. We are about to make a formal complaint Reviewed on: 19th September 2022

Pet insurance claim

Insurance claim submitted for my dog after his operation to remove a benign lump. Settled within days. Amazing customer service. Reviewed on: 5th September 2022

Good Value and Comprehensive Insurance

Haven't had to use this yet which is good but they've been very easy to set up with and the policy is good. Reviewed on: 15th August 2022

Easy option

Easy to deal with, good communications and justifiable cost increases for my aging pet. Reviewed on: 14th August 2022

Old fashioned processes. First claim rejected, even though condition not pre-existing

Everything slow and paper based. Claims forms filled out by hand and submitted via email, so prehistoric, policy paperwork all paper based and takes weeks to arrive. Claim for one dog’s ear infection refused because they said she had treatment for it before our policy started. Even though that was a completely different issue. Poor. Will be looking for a different insurance company. Reviewed on: 18th June 2022

Disappointed

My dog, had a yeast infection in her ear, the overall cost was £350. She has had three previous infections over her almost six years of age. Tesco, refused to pay, said she had the condition ongoing from 2017! Ear infections are acute, not chronic, and like humans, dogs can get them. Vet wrote a letter, advising, it was a different type of yeast, still refused to pay! I am so disappointed with a Tesco, I expected better. I will not insure my animals with them ever again, nor will I recommend them, I have walked with my feet and no longer shop with them either. Reviewed on: 11th June 2022

Never any problems

I've been insuring my dogs with Tesco for many years. They've never rejected a single claim. I find them fair, and their customer service helpful and polite. As long as your claim complies with their T&C's, your ok. I would recommend them any time. Reviewed on: 27th May 2022

Premium increases of in excess of 50% annially

Very responsive to claims, however be aware, after a claim your premiums will almost double year on year. Stay clear rip off Reviewed on: 29th April 2022

A CLAIM OF £500 AND MY PREMIUM DOUBLED

I HAVE JUST RECEIVED MY PET INSURANCE RENEWAL AFTER PUTTING IN A CLAIM OF APPROXIMATELY £500 AND MY MONTHLY PAYMENT HAS GONE FROM £31 TO £62. NOT ONLY THAT - RECEIVED MY RENEWAL THE 22ND MARCH ONLY TO FIND IT RENEWED ON 18TH!!!! AVOID THIS COMPANY AT ALL COSTS Reviewed on: 23rd March 2022

Courteous helpful service

My puppy broke her leg and needed a plate screwing into bones for best outcome and prevent further breaks. Rang tesco to tell them and they said straight away before going to emergency vet that she was covered. Rang to see if referral vet was o their list of accepted vets and they were. Cost of treatment has been approx. 5560. She went through 3 different vets hands during course of treatment. All were paid within 5 days of forms submitted. All the phone calls I made were handled well and professionally in a friendly sympathetic manner. I would not have afforded this treatment without insurance. Reviewed on: 17th March 2022

Do you have a different Tesco Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Pet Insurance
from AA 4.00 from 1 reviews
Pet Insurance
from Perfect Pet Insurance 4.75 from 1517 reviews
Pet Insurance
from Sainsburys Bank 2.18 from 24 reviews

Want to see more from Tesco Bank?

Life Insurance
from Tesco Bank 4.40 from 2 reviews
Current Account
from Tesco Bank 4.38 from 68 reviews
Instant Access Savings
from Tesco Bank 4.00 from 5 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub