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Mike H

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Review of the Tesco Bank, Pet Insurance:

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Outrageous increase in premium after making a claim

This is not an easy review to write as for six years we had been satisfied with the premiums and the service received. Unfortunately, as with other recent reviews, Tescos insurance quote for our cat has rocketed. Last year it was £389 and the renewal quote (changing their underwriter from RSA to Pinnacle) from 4 May is £931. In a letter rejecting our complaint they said ”There is no limit to the amount of increase and if you have claimed your premium could more than double”. We did make a claim for just over 25% of the policy limit of £4000 per condition. We had expected an increase in premium but also expected Tesco’s to pay for ongoing medication. THowever, to us the size of the increase is the equivalent of constructive dismissal in employment terms and we have had to reluctantly discontinue the policy. Reviewed on: 2nd May 2025

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