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Tesco Bank: Pet Insurance reviews

2.76
Based on 108 reviews, last reviewed 21st Mar 2025
100% decrease in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
13%
See only 3 star reviews
3%
See only 2 star reviews
7%
See only 1 star reviews
34%

Latest highest rating:

4

Lovely Complaints department employees Had insurance turned down because of a ‘ lost in translation’ moment…. via owner— to vets —to insurers. customer service when I complained and disput... Read more Reviewed on: 2nd January 2025
Kathy P's avatar
Kathy P

Latest lowest rating:

1

Tescos changed policy provider from royal and sun al... Tescos changed policy provider from royal and sun alliance to pinnacle and sent a letter saying everything would carry on as usual. The only differenc... Read more Reviewed on: 21st March 2025
Rodger B's avatar
Rodger B

About this product

When choosing the right insurance policy, navigating the sea of providers on the market can be a challenging task. At Smart Money People, we want to simplify this process for you. We gather Tesco Bank pet insurance reviews, to provide you with valuable insights into the provider.

Tesco Bank is underwritten by Royal & Sun Alliance Insurance Ltd to provide pet insurance for cats and dogs. There are four cover levels to choose from: Accident & injury, Standard, Extra and Premier. Tesco Bank also offers discounts on insurance policies for Clubcard members.

If you're considering Tesco Bank as your next pet insurance provider, explore the reviews available on Smart Money People. Discover what level of cover policyholders chose and whether they were satisfied with their choice. Learn about the provider’s customer service and claims process through the firsthand experiences shared in our Tesco Bank pet insurance reviews.

Have you ever held a pet insurance policy with Tesco Bank? Share your honest experiences with our Smart Money People community. Why did you choose Tesco Bank, and has the provider met your expectations? Has the policy suitably covered all of your pet's needs? Share any interactions you've had with the customer service team or claims process. Would you consider renewing your policy? Whether good or bad, write a Tesco Bank pet insurance review today.

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Tesco Bank Pet Insurance reviews (108)

Fantastic service

5
I don't usually praise an insurance company but Tesco Pet Insurance have been amazing! They processed my claim so quickly and unlike other companies did cover me for Euthanasia and Cremation costs for my pet no quibble no problems ❤️. Its only when you claim you find out if they are any good or not. Well top marks I'm proper impressed x Reviewed on: 31st July 2020

Good customer service

4
Good customer service but no loyalty and quite a price increase hence switched to another provider . Reviewed on: 26th June 2020

30% increase year on year

2
My dog's insurance has gone up 30% last year, 30% this year .. I was told it was due to his age (I've never claimed). I'm now putting money into a savings account instead of giving them £98 a month. Reviewed on: 17th June 2020

Fluffy

5
Fantasic customer service. Especially in this scary times. Well done tesco bank Reviewed on: 10th June 2020

Excellent

5
Excellent , service and response to my claim for my dog , very efficient , claim went through straight away , first claim to myself ,,second direct to vet . Reviewed on: 16th March 2020

Unclear terms and conditions

1
We were very disappointed with our experience. It seemed like more energy was put into trying to avoid a claim than providing any sort of service. Beware that there is an exclusion for “diagnosed behavioural problems” in the small print but apparently your costs incurred in getting to a “diagnosis” are not covered. This disparity was pointed out to the insurer and I was helpfully told they had come across this issue before but it seems had not sought to clarify this to their customers. Tesco - if you wish to exclude something then how about using plain English namely “we do not cover cost incurred in the diagnosis of and treatment for behavioural problems”. That wasn’t hard was it! Reviewed on: 25th January 2020

Not actually covered for the first 14 days that it states

1
Avoid using these at all costs. Despite taking a policy out you actually are not covered for the first 14 days of your policy term despite the fact that it clearly states your term start and end dates. If anything happens to your pet in that time they will not cover it. Seriously, go elsewhere and buy your pet insurance from a professional outfit. Reviewed on: 20th April 2019

Quick payout

5
I brought Tesco Bank Pet Insurance about 14 days before my cat had an accident. The vet helpline was great and the customer service was superb. Claims form was easy to fill in and they payed out within days! Highly recommend. You don't want to worry about money for vet bills whilst one of your pets is ill so it was a huge weight off my shoulders. The policies are cheap and have a large payout and low excess. Reviewed on: 19th March 2019

Absolutely great service

5
Been insured for two years with Tesco and would definitely recommend. Always a quick payment with minimal issues and great customer service Reviewed on: 5th February 2019

Kept me in the dark when i had queries then tripled renewal premium!

2
They don't explain or breakdown how they arrive at figures they are not going to payout you just get a letter MONTHS later telling you you still owe the vet! I was shocked at how much they hiked my premium after the first year!! Reviewed on: 21st September 2018

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