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Tesco Bank: Pet insurance reviews

Name: Pet insurance
Rating: 3.23 (112 reviews)

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2.92

Based on 112 reviews, last reviewed 7th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

13%

33%

Latest highest rating:

4

Very good service and easy to actually speak to some... Very good service and easy to actually speak to someone which is a rarity in those day and age. The operator was very sympathetic with our situation a... Read more Reviewed on: 5th September 2025

Latest lowest rating:

2

Outrageous increase in premium after making a claim This is not an easy review to write as for six years we had been satisfied with the premiums and the service received. Unfortunately, as with other re... Read more Reviewed on: 2nd May 2025

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About this product

Tesco Insurance offer pet insurance policies to cover dogs and cats.

There’s a choice of cover including lifetime pet insurance, maximum benefit and time limited. If you’re a Clubcard holder you get a guaranteed discount. Tesco Pet Insurance includes vetfone where you can get advice for your pet, whenever you need it.

Tesco pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Insurance before, you can also leave a review and share your experience.

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Tesco Bank Pet insurance reviews (112)

Not actually covered for the first 14 days that it states

Avoid using these at all costs. Despite taking a policy out you actually are not covered for the first 14 days of your policy term despite the fact that it clearly states your term start and end dates. If anything happens to your pet in that time they will not cover it. Seriously, go elsewhere and buy your pet insurance from a professional outfit. Reviewed on: 20th April 2019

Quick payout

I brought Tesco Bank Pet Insurance about 14 days before my cat had an accident. The vet helpline was great and the customer service was superb. Claims form was easy to fill in and they payed out within days! Highly recommend. You don't want to worry about money for vet bills whilst one of your pets is ill so it was a huge weight off my shoulders. The policies are cheap and have a large payout and low excess. Reviewed on: 19th March 2019

Absolutely great service

Been insured for two years with Tesco and would definitely recommend. Always a quick payment with minimal issues and great customer service Reviewed on: 5th February 2019

Kept me in the dark when i had queries then tripled renewal premium!

They don't explain or breakdown how they arrive at figures they are not going to payout you just get a letter MONTHS later telling you you still owe the vet! I was shocked at how much they hiked my premium after the first year!! Reviewed on: 21st September 2018

Lies, lies and shocking poor customer service

One of the top company that lie to customer and can’t defend themselves. I claimed pet insurance and spoke with 3 different agents about this same claim and got 3 differ t answers every time. At the end they cancelled my policy and refunded my premium policy from 1 st day. Shocking customer service, manager can’t explained why and how they lie to me each time. In total I was waiting over 8 weeks for my claim and waste over 5 hours over phone. Reviewed on: 22nd August 2018

Avoiding pay out

Tesco have been poor with the 2 separate claims for our pet Dog. They have taken an excess amount to process the 1st one. The second one was accepted but a continuation of treatment was rejected due to issues with the 1st claim. We have had to move heaven and high water to get the claims reviewed and we are still waiting for a response. Have cancelled my policy on renewal and will not be using Tesco Bank again. Reviewed on: 9th August 2018

Rip off Tesco

Don't use Tesco pet insurance, they don't payout!!!! You take out the policy in good faith and when you they refuse, god forbidden you ask to speak to a supervisor it's a 3 day call back!!! They claim pre existing condition for arthritis he that he has only just been diagnosed, he has NEVER had it before. Save your money don't give it Tesco, according to the call center they are proud they refuse 90% of claims and use pre existing as an excuse. Well done for admitting that Gerry on the claims team. They didn't even have the decency to infom me. Be warned people and Tesco I'm taking this to the ombasman!!!! Reviewed on: 28th July 2018

Perfect!

A perfect plan for me which gives me the security i need for the health of my dogs Reviewed on: 17th July 2018

Great service

Everyone’s really friendly and helpful, and it’s great value! Reviewed on: 17th July 2018

Heartbreaking

Will demand payment for the month after your pet has died. Happened two years ago with our collie and this year when our terrier passed away. Suffice to say it was not a pleasant experience to go through and I would not wish it on anyone. Reviewed on: 9th May 2018

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