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John E

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Review of the Tesco Bank, Pet Insurance:

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Unclear terms and conditions

We were very disappointed with our experience. It seemed like more energy was put into trying to avoid a claim than providing any sort of service. Beware that there is an exclusion for “diagnosed behavioural problems” in the small print but apparently your costs incurred in getting to a “diagnosis” are not covered. This disparity was pointed out to the insurer and I was helpfully told they had come across this issue before but it seems had not sought to clarify this to their customers. Tesco - if you wish to exclude something then how about using plain English namely “we do not cover cost incurred in the diagnosis of and treatment for behavioural problems”. That wasn’t hard was it! Reviewed on: 25th January 2020

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