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Tesco Bank: Pet insurance reviews

Name: Pet insurance
Rating: 3.23 (112 reviews)

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2.91

Based on 112 reviews, last reviewed 7th Sep 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

13%

33%

Latest highest rating:

4

Very good service and easy to actually speak to some... Very good service and easy to actually speak to someone which is a rarity in those day and age. The operator was very sympathetic with our situation a... Read more Reviewed on: 5th September 2025

Latest lowest rating:

2

Outrageous increase in premium after making a claim This is not an easy review to write as for six years we had been satisfied with the premiums and the service received. Unfortunately, as with other re... Read more Reviewed on: 2nd May 2025

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About this product

Tesco Insurance offer pet insurance policies to cover dogs and cats.

There’s a choice of cover including lifetime pet insurance, maximum benefit and time limited. If you’re a Clubcard holder you get a guaranteed discount. Tesco Pet Insurance includes vetfone where you can get advice for your pet, whenever you need it.

Tesco pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Insurance before, you can also leave a review and share your experience.

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Tesco Bank Pet insurance reviews (112)

No hassle when claiming

My cat is undergoing treatment for a kidney problem. Tesco have been very good in explaining what cover I have for my pet & the vet puts in the claim for me after I have paid, so it is hassle free. Reviewed on: 4th April 2018

Flawless Service

My dog was poisoned and ended up in a veterinary hospital for 6 days. It was touch and go whether she would make it and it was such a relief to be able to give Tesco Pet Insurance the go ahead to liaise directly with the vets regarding the claim, and the whole claim was paid without a quibble once she was discharged. Equally as good as other leading pet insurers, for a much cheaper premium. Reviewed on: 30th September 2017

Inexpensive but poor coverage

Inexpensive cover but doesn't cover many pets besides the popular ones. Reviewed on: 12th September 2017

Very simple policy & great value

We were with another leading pet insurance company for our 2 cats. One became ill & we assumed any treatment would be covered. The insurance company were a nightmare & to cut a long story short, we weren't covered & it cost us a lot of money. Fast forward a couple of years & we'd moved to Tesco. One of our cats had an accident & we had absolutely no issues with Tesco whatsoever. They were great & a pleasure to deal with. Would recommend to anyone. Reviewed on: 8th September 2017

Fair deal

Fair deal but shop around. Easy to contact customer services Reviewed on: 9th August 2017

Good value comprehensive insurance

We haven't had need to claim on this yet (thankfully!) but we're impressed by the level of cover compared to much more expensive products. It was also quick and easy to buy online and the documents arrived quickly. Reviewed on: 15th July 2017

Great value

Touch wood, have not had to claim anything for our dog! But the cost per month is just over £10 and covers our dog for what we felt we needed. Reviewed on: 15th July 2017

Great deal on pet insurance

I was shopping about for pet insurance for my puppy and I got a great deal with Tesco as I am a clubcard holder. Better than any quotes I got from other companies Reviewed on: 30th April 2017

Win £100 cash'

My dog had an eye ulcer and a few months later the same again. On both occasions how to claim was explained made easy by their excellent customer service. I was immediately sent a claim form which was easy to complete and the claim instructions straight forward. My monthly premiums were £19 a month. My excess of £60 was minimal compared to the treatment cost which was over £900. On both occasions, after getting the vet to complete his part of the form, my claim was settled within a couple of weeks and accompanied by another form to claim for further treatment. I would highly recommend Tesco Pet Insurance for the efficient and worry free way that my claim was settled. Reviewed on: 8th October 2016

Quick, easy, friendly service

Brilliant service from Tesco Pet Insurance - chequers for my vet bills arrived quickly and claiming was easy. Really excellent customer service Reviewed on: 26th September 2016

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