Endless problems trying to log on to view statement

I have experienced endless problems for days with logging into M&S internet banking to view my monthly statements despite knowing passwords. I use the physical M&S Pass as I prefer not to have endless apps on my phone in case I lose it again. I've... Read more

I have experienced endless problems for days with logging into M&S internet banking to view my monthly statements despite knowing passwords. I use the physical M&S Pass as I prefer not to have endless apps on my phone in case I lose it again. I've managed to get the code via the M&S Pass but when I enter it, it comes up Bad Request and signs me out. Also experienced a "fail" sign coming up on the M&S Pass despite putting in correct code. Trying to get help by the friendly chat service was no help. Definitely the worse internet banking I've come across. Why we need the mini M&S Pass (about the size of a matchbox) to get a security code I don't know. Much prefer the code is sent to my mobile same as used by Amazon and supermarkets. Definitely thinking of closing my M&S credit card because I don't want all this hassle. Would rather speak on the phone to get it sorted but can't find a phone number on their website. Have had to give 1 star but would have preferred to give none. M&S definitely not what it used to be.

Reviewed on 21st July 2021

Sharon Andrews

My life savers

Money transfer to make more manageable payments

Reviewed on 17th June 2021

Elaine Angell

The best way to control your money

I put all of my expenses as much as possible on my M&S Credit card and I can keep track of it by the M&S App and then you have about 5 weeks grace before I then pay it all off from by private bank account - it is an ideal way of managing your money as... Read more

I put all of my expenses as much as possible on my M&S Credit card and I can keep track of it by the M&S App and then you have about 5 weeks grace before I then pay it all off from by private bank account - it is an ideal way of managing your money as long as you pay it all off every month. It works for me and it is great.

Reviewed on 11th April 2021

Jean Bennett

Always there for us

M & S Bank have always been very helpful, friendly courteous

Reviewed on 21st March 2021

Sheila Pocklington

Very deceitful

It started when I was trying to obtain a replacement card as I had my wallet stolen from a supermarket. I do not use the card as it was used as a zero balance transfer. I suspect that this is why they are just not sending me a replacement card. ... Read more

It started when I was trying to obtain a replacement card as I had my wallet stolen from a supermarket. I do not use the card as it was used as a zero balance transfer. I suspect that this is why they are just not sending me a replacement card. I have tried several phone calls, asking for copies of transcripts of conversation, copies of statements and of course replacement cards. Nothing as happened. I received nothing over then my DD had been stopped, which I did stop to see if I got a response, well surprise surprise I did. I did stop the DD because my bank account had been compromised, showing fraudulent access, so had to change the account. Since i had no card or account details I could do nothing on line other than contact them by phone. So I could not even register to use their on line service. Having made several calls, I still have not received anything. I then got an email stating that "the postal service has returned undelivered mail, stating you no longer live at the address." which of course is a load of rubbish. Especially when they can send me letters such as my DD stopped, new mandate letter to setup a DD, they got through ok. I am exhausted fighting this so I am just paying the balance off but their customer service is zero stars. I bit like they smile to your face but stab you in the back. Wont even go to any M&S again in my life. Disgusting company. I wonder if this gets published, lets hope so. Update 26/01/2021 - Just received a note that royal mail has returned my mail, strange things is that I got this notification via the royal mail. Anyway, I have now paid off the account and closed it. No change to me giving them the lowest score I can.

Reviewed on 20th January 2021

John McKenna-Gorham

appalling customer services

Disputed a transaction for a holiday cancelled due to coronovirus and 3 months after lodging dispute and sending their form back three times and they cant even find it.useless going back to Barclaycard who are amazing

Reviewed on 7th October 2020

Michelle Whitely

The WORST credit card I've ever had.

I have a credit card with M&S bank. It's the most frustrating credit card I've ever had. When you want to spend online more times than most you receive a text asking you to confirm you've made the transaction, all fine at this point. On then replying... Read more

I have a credit card with M&S bank. It's the most frustrating credit card I've ever had. When you want to spend online more times than most you receive a text asking you to confirm you've made the transaction, all fine at this point. On then replying "Yes" you have to go back and re enter all your card details. This would be fine but, on more than one occasion this process has happened m, it has ended up with ordering multiple items, even though I've rang to ask if my order has actually been processed. In order to discuss your credit card on the phone (although you've entered your card details, dob etc) you then get asked (yes I've counted) 6 further questions to pass security! The WORST credit card I've ever had. Try AA credit card they're amazing :0)

Reviewed on 22nd August 2020

Laura Brookhill

Declined

well I own my own home, one credit card always paid on time no debt and got refused for a balance transfer no idea what the criteria is but wow wish I looked more into it before I applied judging by reviews. What do i need to do to get one of these... Read more

well I own my own home, one credit card always paid on time no debt and got refused for a balance transfer no idea what the criteria is but wow wish I looked more into it before I applied judging by reviews. What do i need to do to get one of these entice you in then refuse

Reviewed on 30th July 2020

em

Great Credit Card

Moved to M&S Bank a few years ago. Never had any problems.

Reviewed on 17th July 2020

Emily Smith

Age Discrimination

Waiting over 100 days for M & S bank to respond to a chargeback request for a cancelled holiday. They are not sympathetic or helpful to elderly customers. Please don't use M & S if you're not 100% tech savvy.

Reviewed on 16th July 2020

Julie Kerr

Excellent service

Someone was using my card fraudulently and M&S team sopped it and managed to alert me. They managed to stop a number of the transactions and I am very grateful for their quick and observant action!!

Reviewed on 12th July 2020

Lorna Wils

BRILLANT

I am am impressed by the quick action of the M& S team when they noticed discrepancy son my Credit Card. Someone was using my card to purchase expensive items which I was not aware. I am very grateful for their quick action

Reviewed on 12th July 2020

Lorna Wils

Safe and Secure

I have every confidence in the M and S Credit Card. I have held it for 5 years without problem and good currency rates fro their Bureau Du Change.

Reviewed on 11th July 2020

Pollysmum

They need to sort out their IT DEPT

Sent a online banking pass, will not let me log in, spoke to various people, one man twice each time 3/4hr, said he would ring me back in 48hrs, HA HA its 96hrs... Read more

Sent a online banking pass, will not let me log in, spoke to various people, one man twice each time 3/4hr, said he would ring me back in 48hrs, HA HA its 96hrs now,
Thry need to sort out their IT dept, thinking of cancelling this one and go elsewhere USELESS.

Reviewed on 20th June 2020

Christine

Online Banking Nightmare

Having had my card for weeks now, I have still not been able to register for online banking despite going through the lengthy process countless times. The final stage of the process involved ringing M&S and waiting forever...never did get an answer. I... Read more

Having had my card for weeks now, I have still not been able to register for online banking despite going through the lengthy process countless times. The final stage of the process involved ringing M&S and waiting forever...never did get an answer. I wasted too much time with this card so it is going to be shredded unfortunately I can't cancel it because that involves ringing a non-answering phone again!

Reviewed on 20th June 2020

Simon Goodrum

Great Credit Card Product

Really good 26 months interest free, super easy to set up and very easy to run with no problems at all. Could do with a slightly more appealing and intuitive phone app but it does the job

Reviewed on 27th April 2020

Justine Barnes

Dreadful - M & S have lost the plot.

My cheque was returned "Words and figures do not... Read more

My cheque was returned "Words and figures do not match"
Thirteen hundred and eleven pounds matches £1311 doesn't it?
The lady from India said that is does not. After nearly an hour on the phone!!
I can see why my local Marks and Spencer store has closed. Everything about M & S is now hopeless. Such a shame.

Reviewed on 19th March 2020

Nigel Bowditch

credit card rewards spending instore abs out with

Easy to open m&s credit card. Rewarded with M&s s vouchers on set up. Gives preferential rates for associated services and points for shopping instore and out with which a crew over time and are posted out in m& s vouchers quarterly. Online banking... Read more

Easy to open m&s credit card. Rewarded with M&s s vouchers on set up. Gives preferential rates for associated services and points for shopping instore and out with which a crew over time and are posted out in m& s vouchers quarterly. Online banking straight forward and easy to use. Staff instore and online friendly and helpful.

Reviewed on 9th February 2020

Fiona sutherland

Satisfied shopper

Had reason to complain once . They couldn’t have handled my complaint any quicker , and with a genuine smile

Reviewed on 27th November 2019

Olwyn Boyle

appalling

Lost my card they have took teo week to issue a new one then they have to reissue the pin . pathetic

Reviewed on 15th September 2019

john