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M&S Bank - Marks and Spencer: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (96 reviews)

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1.56

Based on 96 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

74%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

2

Additional fees all the time Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting... Read more Reviewed on: 23rd September 2024

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About this product

With so many insurers on the market to choose from, it can be difficult to choose the best provider and policy for your needs. We collect M&S car insurance reviews to help you make an informed decision when taking out your next policy.

Marks and Spencer is a popular household name, with M&S Bank offering a range of services, including credit cards, savings products, loans and insurance. M&S Bank provides car insurance policies, including policies for electric vehicles, and offers two levels of cover, standard and premium.

Our Smart Money People community have written reviews to give you insight into what you can expect as an M&S Bank policyholder. Find out what policyholders have to say about M&S Bank’s customer service, and how well any claims have been handled. Perhaps you’re interested in any additional add-ons M&S Bank offers to help make your policy more secure? See what others have to say about these by reading our Marks and Spencer car insurance reviews.

Have you had a car insurance policy with M&S Bank? Share your honest experience with others by leaving an M&S Bank car insurance review today. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Did you select a standard or premium policy, and were you satisfied with your choice? Would you recommend M&S Bank to a family member or friend? Leave a review today. Together, we can help people like you make better decisions.

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M&S Bank - Marks and Spencer Car Insurance reviews (96)

Too expensive

I am 65 years old with a good clean driving history. I changed my car last year and was concerned about the premium. I decided to stay with M&S for the year. To my astonishment my renewal shows an increase of £38 approx. Why I ask. I contacted the call centre and was told there was no movement on the price. Normally there is flexibility on the commission. This seems to be a case of profiteering by the administrators. I went online and got a policy £160 cheaper for the same cover-unbelievable. I will be very careful when using M&S in the future if at all. Reviewed on: 11th August 2021

Increased premium for no reason

I got a renewal quote from M & S for my car insurance and it was as high as i have never seen it before. I knew i couldn't pay all that as i have never claimed and Gosh have i been driving for long. Got 20 quotes twice as cheap and i didn't hesitate to change. My issue with them is that even when customers don't actually want to change insurance providers you are forced to because M&S basically don't do price matching so i pity people who don't look at their quotes and their premiums auto renew. So with that, they will be the last on my list to ever consider. All the best. Reviewed on: 14th April 2021

Susan sunderland

worse experience ever in over 37 years of insuring my car insurance. changed my car the first 5 months of policy so took private plate off at a cost of £25 admin charge then was told i would be charged another £25 when changing my car in just over a week then if i wanted to put my private plate on car it would be another £25 a total of £75 ,but to add to the insult the monthly payments would go up by £31 pound. I am a 57 year old woman with full no claims for over 17 yrs have no car convictions or any speeding points in short wouldnt ever buy any insurance from this company . Reviewed on: 6th April 2021

Terrible customer service

Lack of communication when I rang about my car breakdown, staff appear to not be bothered at all. Blame shift to other department and not taking responsibility on behalf of the company. Worst service I`ve received ever. Reviewed on: 25th January 2021

Disappointed!!

So, it took me all morning to cancel my previous policy (competition 25% cheaper) because there is no telephone no. and it all has to be done in a roundabout way on-line. Received an email saying that my policy had been cancelled. Then, 7 days later my car renewal documents come through in the post. I don't know now if my policy is cancelled or not so have to go through the entire tedious process again. Please don't put yourself through all the stress I've been through, avoid at all costs. Reviewed on: 16th December 2020

BUYER BEWARE

I can a agree with nearly all the below comments. I don't need to be told during a house move when I call to change my address that it will cost me £25. When doing the same with my other car insured with Direct Line it cost me nothing and I received a rebate!! Reviewed on: 29th October 2020

Dysfunctional when it comes to car insurance

1) M&S are now behaving like other companies and 'rewarding' loyalty with price hikes. 2) I am deaf and cannot teleophone them but most of the functions are not available on their website and there is no chatline facility. At about 10:00am today (5/10/20) they took their website down for maintenance so even that is not available - no warning or explanation they just pulled the plug! M&S Car insurance certainly know how to avoid customer service. Avoid at all costs. Reviewed on: 5th October 2020

Pathetic Insurance quote

How tiresome of these big high street stores to jump on every bandwagon from utilities to vehicle insurance. M&S just quoted me £300 above what I've been paying other insurance companies for the last 3 years! They need to get a grip and use fair decent insurance subcontractors to give a fair and true value. A great company mismanaged, sliding down the ladder to oblivion. I don't even buy my shirts from them anymore. Used them all my adult life, 69 now and I can not remember the last time I went into one of their stores. Reviewed on: 2nd October 2020

iNFLATED PREMIUMS VERY Expensive

Unhelpful - would give them a ZERO if that was an option.

Insured my car with M&S. Two months later my car died and needed a new engine. As it was under guarantee I asked M&S if they could insure my courtesy car until my car was fixed to which the answer was a big fat NO! My call was escalated to complaints dept where I was informed by FAYE SHERATON that there was nothing they could do to help! Really? I WASN'T ASKING FOR A FREEBIE, JUST TEMPORARY INSURANCE FROM A COMPANY THAT I ALREADY HAD INSURANCE with. Unhelpful, discourteous staff. Once a so called pillar of the community, M&s has forgotten what it stood for, has no integrity or after sales and wants to fleece you. DISGRACEFUL!! I give them a ONE because ZERO was not on the choice option. SHAME ON YOU MARKS AND SPENCER!! Reviewed on: 23rd July 2020

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