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M&S Bank - Marks and Spencer: Car insurance reviews

Name: Car insurance
Rating: 1.79 (101 reviews)

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1.55

Based on 101 reviews, last reviewed 17th Oct 2025

No new 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

13%

75%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

1

Avoid them at all costs. Avoid them at all costs. In my 30 years of driving, I've never dealt with a company like that. Reviewed on: 17th October 2025

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About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

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M&S Bank - Marks and Spencer Car insurance reviews (101)

Astronomical increase in car insurance

My policy automatically renewed with premium jumping 5 1/2 times what it was “due to cost of living increase”. I have made a complaint as I am not happy that M & S are being as open & transparent as they should be. Reviewed on: 30th November 2023

Rip off at Renewal

My wife's motor insurance is due for renewal on 25 November. Got an email.this morning with quote for next 12 months 90 % increase over last premium. I thought it a bit steep as I had tested the market with Go Compare. I rang to explain my concern and hit a blank wall which effectively said the it or leave it. I left!!!. Got a much better deal from Go Compare including £250 free excess Reviewed on: 29th October 2023

Great service thanks

Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Avoid

This company must be the worst company iv ever had to deal with regarding car insurance. 2 x hard credit searches completed on me within 2 days and I have a good credit history. The attitude when I complained was Basicly "So WHAT WE CAN DO WHAT WE WANT" they are not padticully cheap-thankfully I have now a company car so won't be using them-please stamp your feet and avoid. Reviewed on: 2nd October 2023

Totally useless

The worst I have had dealings with Reviewed on: 21st September 2023

RIP fFF RENEWAL QUOTE

I am very disappointed with the renewal service. I was quoted nearly 480 to renew (up from 245) , from a different company (Ageas) for renewal. I had a NEW quote from the SAME company as last year (LV- FLOW) at only 280. They are meant to be brokers!!!! Reviewed on: 20th September 2023

UNFORGIVEABLE

AVOID AT ALL COST!!! Been loyal customer for over 10 years, car insurance was confirmed on automatic renewal, they cancelled without notice leaving me uninsured - criminal!!! Reviewed on: 2nd September 2023

Great premium, easy set up, fantastic portal

Really easy setting up the policy, and the premium was extremely competitive. Portal is easy to use and all documents are readily accessible. Reviewed on: 22nd August 2023

Most unhelpful corrupt car insurance

Horrible, horrible , horrible .. Don't touch this insurance.... unhelpful money grabbers ...rude staff...they told me they will collect my accident damaged car in for hours, my car right in front of my home had to wait 4weeks to someone to come and collect.... incredibly slow , accusative,corrupt people,unhelpful staff work there.. you are on your own .. don't touch this insurance... Yusuf Reviewed on: 21st August 2023

Poor service

Had an accident in November 2022 which is still not resolved and have had no contact or updates despite being told that I would get a dedicated claims handler and my insurance premiums have almost trebled in price,also since registering a complaint have still heard nothing. The poorest service I have ever received. Expected more from a premium brand as they were not the cheapest insurers but was happy to pay a little more for piece of mind HOW WRONG WAS I. Reviewed on: 12th August 2023

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