Write a review

M&S Bank - Marks and Spencer: Car insurance reviews

Name: Car insurance
Rating: 1.81 (99 reviews)

View other M&S Bank - Marks and Spencer products

1.59

Based on 99 reviews, last reviewed 4th Sep 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

13%

75%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

1

I called to change the address, the person who answe... I called to change the address, the person who answered my call took my new address and she didn’t update the system with my new address, an act of in... Read more Reviewed on: 4th September 2025

Read all reviews Write a review

About this product

M&S Bank car insurance is arranged and administered by BSL limited using a panel of insurers.

If you need to make a claim, you get a personal claims manager to keep you updated with progress. You can choose between premier or standard cover. Premier provides additional benefits including a guaranteed replacement car.

M&S Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used M&S Bank before, you can also leave a review and share your experience.

Review M&S Bank - Marks and Spencer: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

M&S Bank - Marks and Spencer Car insurance reviews (99)

Falls way short of the mark when needed, buyer beware!

Very poor customer service and product knowledge by what we thought was a reputable company. After a non fault accident (we were not even in the car) and the gent who was reponsible admited liability on the phone to his own insurer. Great we thought, this should be dealt with promptly. We were wrong, a very small scuff that needed mended took nearly 4 weeks before the garage even got the car. The point of contention was that my car needed to be repaired by the manafacturers approved repair centre to maintain my paint and anti corrosion warranties and as far as m&s were concerned they could not care less. They certainly did not make any attempt to fight my corner or resolve the issue, it became a blame game and if it wasn't the underwriters fault ( whom we contacted and told they knew nothing about it) then it was the other insurance company and then it was enterprise who they use in the event of non fault accident, then it was a company called IMS who I don't even know who they are. As you can see we were being given the run around, M&S had absolutely no control over this minor incident whatsoever, thank God it wasn't more serious because I have lost all faith that they are competant to supply trustworthy insurance policies. At one point I had a manager threatening me of a loss of my 10 years no claims and having to pay my excess for this non fault accident. Beware of what you see at face value, if it seems to good to be true it usually is. Reviewed on: 31st August 2016

Renewal beat other prices

My renewal beat several comparison prices, also changed my name , no charge Reviewed on: 25th August 2016

Good service

Very happy with the service and feel it's a company I can trust. Reviewed on: 22nd August 2016

ripped of by big brand name marks and specer

hi i had two months insurance left on my 2004 saab 2.3 turbo car. i changed my car to a small 1997 fiat 900 cc car and asked them to change insurance over for the last two months and they said i couldn't and i would have to have a full 12 months cover. my saab was £630.00 for the year so they gave me a best quote of £1000.00 for a 900 cc car. i couldn't believe it, so i told them that i didn't want it so they are charging me £20.00 admin charge and £50.00 cancellation fee. they should be ashamed of themselves because i didn't want to cancel my policy but they didn't let me put new car on for the rest of my policy, they were just trying to get more money out me. there has been big articles in the papers recently about car insurance companies ripping people off and this a prime example of that. i then went on line and got the same cover for my 900 cc car for £185.00. what would you do £1000.00 or £185.00. i never thought that a company like marks and spencer would stoop as low as some of the companies that are giving insurance companies such a bad reputation but they have. when i phone them back to discuss it they didn't want to know they just passed me to debt collection company and now i will have to go to court. every other insurance company in the past if you changed your car they just swapped it over on your insurance no problem and you paid the difference more or less depending on what car you had. don't go near this company marks and spencer they are just thieving parasites. Reviewed on: 18th August 2016

Good price when you hold other products

As I had a credit card they had offer to bear any quotes and I git over 200 off original quote. Had an accident easy to change over policy but takes a long time to settle claims and lots of costly numbers to get through to a human and chase things up Reviewed on: 14th August 2016

Great service from a great company

M&S car insurance has been absolutely brilliant. We were unfortunately involved in 2 accidents and they could not have been more helpful. Reviewed on: 21st June 2016

Excellent customer service, good price

The customer team are very friendly and helpful, never wait too long for them to answer. Easy and quick to change any details with them. Reviewed on: 6th November 2015

great

great company and good services my entire family use this Reviewed on: 13th April 2015

Excellent customer service, low quotes

I was very impressed with the low quote offered considering that it is a comprehensive policy with all the features I was looking for. It was half the price of my renewal quote. I also found customer service excellent, with my documents being processed within a day of sending them through. Would definitely recommend. Reviewed on: 24th March 2015

Do you have a different M&S Bank - Marks and Spencer product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from By Miles 4.90 from 13050 reviews
Car insurance
from Policy Expert 4.82 from 5023 reviews
Cycle insurance
from Eversure 5.00 from 1 reviews

Want to see more from M&S Bank - Marks and Spencer?

Fixed Rate Savings
from M&S Bank - Marks and Spencer 5.00 from 1 reviews
Everyday Savings
from M&S Bank - Marks and Spencer 5.00 from 1 reviews
Investments
from M&S Bank - Marks and Spencer 4.20 from 3 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub