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M&S Bank - Marks and Spencer: Car Insurance reviews

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1.60
Based on 96 reviews, last reviewed 23rd Sep 2024
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7%
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2%
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3%
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74%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023
Clifford Ralph 's avatar
Clifford Ralph

Latest lowest rating:

2

Additional fees all the time Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting... Read more Reviewed on: 23rd September 2024
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About this product

With so many insurers on the market to choose from, it can be difficult to choose the best provider and policy for your needs. We collect M&S car insurance reviews to help you make an informed decision when taking out your next policy.

Marks and Spencer is a popular household name, with M&S Bank offering a range of services, including credit cards, savings products, loans and insurance. M&S Bank provides car insurance policies, including policies for...

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M&S Bank - Marks and Spencer Car Insurance reviews (96)

Trustworthy and reliable

4
Being involved in a car accident was managable with M&S. The problem was dealt with and although my car was written off, I was not at fault and came out unharmed and M&S helped get me on my feet! Reviewed on: 21st July 2017
Alec's avatar
Alec

Excellent car insurance

5
Good price when you factor in all the benefits. Reviewed on: 11th July 2017
Anonymous's avatar
Anonymous

I joined for the switching bonus.

4
I've had a good experience with M&S so far. Switching was painless and I shop at M&S regularly so the bonus was worth it for me. Reviewed on: 4th July 2017
Kat Saunt's avatar
Kat Saunt

Disgraceful

1
Changed my car and they quoted me 979 pounds a year went to another well known company got exactly the same things.......312 pounds per year ...leave well alone Reviewed on: 20th June 2017
Anonymous's avatar
Anonymous

Disgraceful

1
Changed my car and they quoted me 979 pounds a year went to another well known company got exactly the same things.......312 pounds per year ...leave well alone Reviewed on: 20th June 2017
Anonymous's avatar
Anonymous

Ok but a few problems

3
I was impressed with the quote from M&S and signed up for the product. However, they then contacted me to say that one of my previous insurance claims, even though it was one where I was not at fault (someone pranged my car and drove off), would make the insurance quote higher and I was forced into paying more than the quote. My previous insurance company did not make this decision and I did wish I'd stayed with my other company. Reviewed on: 30th May 2017
Sarah KNIGHTLEY's avatar
Sarah KNIGHTLEY

Excellent service

5
My car was insured with `M&S. Unfortunately I had to make 2 claims in a year - the second was a 'dent and run' driver! The call centre could not have been more helpful and polite. My car was repaired with no hassle! Reviewed on: 30th May 2017
Kathy Amis's avatar
Kathy Amis

Terrible service if you have a claim

1
They outsource claims to the most unhelpful and useless company called CoVea. They take so long to resolve claims. Even when you totally not to blame. Never contact you when promise, don't chase up witnesses. Registered complaint with M&S and even they gave in writing an incorrect contact number. Don't wast your money go to a proper insurance company Reviewed on: 24th May 2017
Anonymous's avatar
Anonymous

Don't insure with M & S

1
Very poor response to a claim which took nearly 5 months to settle. We were between a rock and a hard stone and had to spend much time liaising between M & S and the insurance company with whom the policy was taken out. M & S very aggressive and unhelpful staff. Insurance company indifferent (Zurich) Unfortunately when you really need insurance and are victims of malicious damage M & S staff do not help. They just want to take your money. Please do NOT insure with ... Reviewed on: 6th April 2017
ali hussain's avatar
ali hussain

very efficient and simple

4
a very competitive price with comprehensive cover Reviewed on: 4th February 2017
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Andy Rose

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