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Review of the M&S Bank - Marks and Spencer, Car insurance:

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Falls way short of the mark when needed, buyer beware!

Very poor customer service and product knowledge by what we thought was a reputable company. After a non fault accident (we were not even in the car) and the gent who was reponsible admited liability on the phone to his own insurer. Great we thought, this should be dealt with promptly. We were wrong, a very small scuff that needed mended took nearly 4 weeks before the garage even got the car. The point of contention was that my car needed to be repaired by the manafacturers approved repair centre to maintain my paint and anti corrosion warranties and as far as m&s were concerned they could not care less. They certainly did not make any attempt to fight my corner or resolve the issue, it became a blame game and if it wasn't the underwriters fault ( whom we contacted and told they knew nothing about it) then it was the other insurance company and then it was enterprise who they use in the event of non fault accident, then it was a company called IMS who I don't even know who they are. As you can see we were being given the run around, M&S had absolutely no control over this minor incident whatsoever, thank God it wasn't more serious because I have lost all faith that they are competant to supply trustworthy insurance policies. At one point I had a manager threatening me of a loss of my 10 years no claims and having to pay my excess for this non fault accident. Beware of what you see at face value, if it seems to good to be true it usually is. Reviewed on: 31st August 2016

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