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Review of the M&S Bank - Marks and Spencer, Car Insurance:

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Unable to add 2nd vehicle online

I purchased a 2nd car and needed to add it to my insurance. (No issues with the policy before, but then I have never claimed on it!) I attempted to get a quote for the 2nd car online - this was late on a Saturday night after purchasing the car - surely, it should be a simple task to add the reg and details to update the policy, right? Nope. Couldn't find it on the site, so went to their chat: "Agent: If you need to add any additional cover to your policy such as a second vehicle, please contact one of our Customer Service Representatives. ... If you require assistance, you can contact one of our Customer Service Representatives by calling 0344 412 2157." Called the number. Obviously the office is now closed - so I am unable to insure my new vehicle until at least 10am tomorrow. WHY can't this simple addition be automated? WHY do I need to speak to someone? Really poor. Granted the premium is cheap but now I see why. Reviewed on: 26th February 2022

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