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Haven Car Insurance Reviews

Ratings based on 33 reviews Last review 4 days ago

If you're looking for reviews of Haven's car insurance, whether specialist, commercial, for taxis or just personal driving, Smart Money People is the right place to be. Our community shares their views and experiences on companies like Haven Insurance...

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If you're looking for reviews of Haven's car insurance, whether specialist, commercial, for taxis or just personal driving, Smart Money People is the right place to be. Our community shares their views and experiences on companies like Haven Insurance so that you can make better decision when choosing your next insurer! Write your own Haven car insurance review to join our community and help others.

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Your Car Insurance Reviews (33)

25th May 2020

Worst insurance

One of the worst insurance i ever had I bought taxi insurance from them and cause of covid 19 i said to them i want to finish my insurance and they said we can amend your insurance from taxi to normal car insurance and i was agreed with this...

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One of the worst insurance i ever had I bought taxi insurance from them and cause of covid 19 i said to them i want to finish my insurance and they said we can amend your insurance from taxi to normal car insurance and i was agreed with this Everything was solved but they finished my normal car insurance aswell without telling me they put my life my family life in trouble i was driving my car without insurance 2 weeks luckily no one stoped me if anyone wants proof i can show them all the email about insurance

7th March 2020

The worst insurance SCAM

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Haven taxi insurance policy... Paying for a taxi insurance £2700 a year...
I had a none fault car accident. When I reported it to Haven they offered me the service to claim for the personal injury. What they didn’t say is that the insurance doesn’t cover for that!!
After 10 days and have received contracts to be signed from their solicitors company which I didn’t sign, then I received an email saying that the car insurance doesn’t cover for a personal injury claim. So if you trust you just sign the contract and you are not advised that you will have to pay for that service!!
On the other side, the car insurance offered me to collect my car to be repaired and drop off a courtesy car in the meantime.
They kept my car in the garage for 20 days to change a bumper!!! The first 2 weeks they hadn’t done anything to the car. Why? Because then they can charge to the Third Party all these days for the hire vehicle.
What car do you think they dropped off? The newest E Class, when my car is 8 years old. Why? Because they want to charge to the Third Party £350 a day for that car!! When you can get that car for £250-300 a week!!.
When I told them to collect the hire vehicle after a week time to keep it, as I didn’t need it anymore, they made it so difficult and asking me so many questions about why I didn’t need the car longer? So rude stuff who almost didn’t allow me to give back the car in a different location which was more convenient for me. As I couldn’t to be at home all day waiting for them to come and collect the car. They just wanted to charge more and more to the Third Party.

You have a car accident and then they call you every day to try to drop off the courtesy car to start getting money. I had to tell them every day during 3 weeks that I didn’t need the car yet as I was injured and I wasn’t driving at all.
When they asked me if I could pay for a hire vehicle I told them that I couldn’t and I said to them that I had enough expenses with my own car. I couldn’t afford more expenses.
Now it’s almost 3 months since the car accident happened, they are still asking me to prove that I can pay for that car!! when I already told them that I couldn’t pay for another car!! And even they told me all times that the third party will pay for that!!
Why did they drop off that new car if my car worths £4000?? Why do they make everything so difficult?? Why didn’t they drop off a cheap car for me when I told them that I couldn’t afford to pay for another car!!.
I’ve never seen a service like that in my life and I drive for 24 years.
This is the service you get with this insurance.

5th March 2020

There underwriters Red Sands are totally incompetent to sell insurance products

Haven insurance, there underwriters Red Sands are totally incompetent and out of touch to be able to sell any insurance products to any customers base in the UK....

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Haven insurance, there underwriters Red Sands are totally incompetent and out of touch to be able to sell any insurance products to any customers base in the UK.
In other words they are unreliable to deal as well as Haven and Acorn insurance unreliable over price and the brokers tells so much lies about there products

4th March 2020

Haven is a very bad insurance company for cars

There brokers Acorn Insurance is a very horrible company, and they treat all their customers in a very appalling and horrible manner. They do not assist you in any way, but antagonistic, bullying and very nasty yo talk to. There renewals...

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There brokers Acorn Insurance is a very horrible company, and they treat all their customers in a very appalling and horrible manner. They do not assist you in any way, but antagonistic, bullying and very nasty yo talk to. There renewals team are very nasty to deal with as a company. To cut a long story do not buy any insurance from them. Please go elsewhere for insurance

28th February 2020

Fraud company

I’ve been insured with haven for my taxi last two years. First year they charged me £3200 and second year for 2700. End of my second year I made a claim due to electronics caught fire. I had comprehensive insurance but they refused to give me the co...

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I’ve been insured with haven for my taxi last two years. First year they charged me £3200 and second year for 2700. End of my second year I made a claim due to electronics caught fire. I had comprehensive insurance but they refused to give me the courtesy car stating it’s not included in comprehensive insurance?? My car is worth £6000 and after six weeks hassle they offered me £2800 for my car. Upon protest, they said you can make formal complaint which will take up to six weeks. I’m without work and can’t wait any longer. So I took the money and bought another car and insured with some other company which despite me making claim recently offered me £2475 for a year with the courtesy car included in case of any accident. Avoid these fraudsters!

3rd February 2020

Frauds & Liars

Paying a fully comprehensive insurance, made a claim which they authorised with Totoya, now they are not paying me. They dont want to pass on phone to a manager either. I've been so stressed since my car part was stolen and they have tripled the...

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Paying a fully comprehensive insurance, made a claim which they authorised with Totoya, now they are not paying me. They dont want to pass on phone to a manager either. I've been so stressed since my car part was stolen and they have tripled the stress, my car is my livelihood and they are aware of it and dont care. I wish I had read all these reviews before insuring my car with them. They say one thing and do another, giving me incorrect information. Please read all reviews before even taking out a policy with them!!!!

28th January 2020

Avoid at all costs!! Stress, waste of time, anxiety, accusations of fraud

I have had this policy for months now.. All of a sudden they cancel my policy because my partner used my telephone number on the quote. My partners policy cancelled also. When i called multiple times to explain (taking time off work way past my lunch...

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I have had this policy for months now.. All of a sudden they cancel my policy because my partner used my telephone number on the quote. My partners policy cancelled also. When i called multiple times to explain (taking time off work way past my lunch break) they have reinstated both policies but only for 1 WEEK. Then they send me a letter asking to provide countless documents to confirm my insurance. Mind you both me and my partner have already done this. And given me 7 days from the date of the letter to respond so by the time the letter arrived i now have two days left or my policy will be cancelled. Accused of fraud, because me and my partner used the same telephone number. 2nd week Been trying to sort this out and caused anxiety and stress for both of us,. Stay away from the company, cant imagine what would happen if we got in an accident at this rate we would both be accused of fraud and god knows what else.

22nd January 2020

TERRIBLE

one of havens clients hit me and drove off , they told me to wait 3 months as the client would not reply to their emails or messages , after waiting 3 months i have been given the run around . please avoid this company it seems the only people who...

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one of havens clients hit me and drove off , they told me to wait 3 months as the client would not reply to their emails or messages , after waiting 3 months i have been given the run around . please avoid this company it seems the only people who take out policys with this company are dodgy drug users . if you get into an accident with a haven client good luck .

6th January 2020

Thieves

My fathers car got stolen outside my house. They refuse to pay money for the car because I was a previous owner of the car and I was still paying finance on the car. The V5 logbook was in my father's name, he was only one insured driver of this car...

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My fathers car got stolen outside my house. They refuse to pay money for the car because I was a previous owner of the car and I was still paying finance on the car. The V5 logbook was in my father's name, he was only one insured driver of this car and he provided bank statements showing payments being taken by them. All this was not enough... They made assumptions that my father was not at my address when the car was stolen which is complete lies. On the they of burglary the police attended the house and he was there. Please avoid this company !!!!!! My father case is delt by financial ombudsman now.

5th December 2019

AVOID AVOID

My husband had a black cab insured with them as they were slightly cheaper ....they have settled a claim on his behalf without his consent for a scuff to a car bumper wait for it ...at the cost of £1000!!!!!!!!!! A scuff that could be T cutted out ...

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My husband had a black cab insured with them as they were slightly cheaper ....they have settled a claim on his behalf without his consent for a scuff to a car bumper wait for it ...at the cost of £1000!!!!!!!!!! A scuff that could be T cutted out they, they are a beyond awful company and do nothing to support the people who insure their vehicles and trust them. I honestly wish we had googled them before we naively used them it’s been a very costly exercise.

22nd November 2019

Crap customer service.

So over a MONTH ago I was crashed into by another driver. Who was on drugs and on my side of the road at 60mph. My car was deemed a total loss 2 weeks ago and even to this day. I've had to call up everyday to find out where my money is. I keep getting...

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So over a MONTH ago I was crashed into by another driver. Who was on drugs and on my side of the road at 60mph. My car was deemed a total loss 2 weeks ago and even to this day. I've had to call up everyday to find out where my money is. I keep getting lied to and made to feel like a criminal they're now investigating me because I bought a 10 grand car while on disability benefits. I have had to prove a years worth of bank statements so they can invade my privacy and go through everything I've bought. And guess what? It's still not good enough. I'm still waiting for them to tell me if what I've supplied them is enough which I have been waiting for over a week. Please dont expect to get your money off of these idiots for months. Also. If your car was a weite off to begin with they will take 20 percent and your excess aswell as your year premiums out of your settlement. So even though my car was fixed to a very road worthy condition they took 3 grand out of my settlement to begin with. They are scamming little b*****ds. Acorn insurance is my insurance and these are the lot who deal with them. They leave you on hold on purpose and pretend their manager has "gone home for the week" I wish I went straight to his insurance now.

14th November 2019

Horrible company

Been with these (ACORN) for well over a year, first impressions were good no issues, i held a motor-trade policy with them, they knew i had multiple disabilities including being autistic, having a recent stroke and type 1 diabetic, the didn't explain...

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Been with these (ACORN) for well over a year, first impressions were good no issues, i held a motor-trade policy with them, they knew i had multiple disabilities including being autistic, having a recent stroke and type 1 diabetic, the didn't explain things clear to me, constantly asked me for paperwork which was provided to them, everything they wanted they were issued with.
They sent me a letter of cancellation out due to a vehicle not being removed from their MID within 24 hrs of selling it (most other insurers advise of up to 14 days). I explained i had simply forgotten and that its normal behaviour of a human (Human error) they didn't want to know, i made a written complaint to them after seeking legal advice and they said my insurance would stay active until they complaint was dealt with, shortly after i received an email stating my insurance policy would be cancelled 3 days from the date of the email (which was actually 2 days of receiving the email) i called them and they had said that HAVEN had sent me a reply and cancellation via email themselves however this was in an unreadable attachment which i sent screen shits of, they also said HAVEN had posted me a letter which while i was on the phone, had come through the letter box (14th Nov) dated 8th NOV saying my insurance would be cancelled at 00:00 on the 15th of Nov essentially only giving me a few hours to arrange other insurance to cover me, they wouldn't help at all, told me to go elsewhere and it was the end of our relationship..... this place is a joke and feel they did not treat my disability seriously and did not take my disabilities into consideration whilst doing what they did.

5th November 2019

What a bunch of crooks!!!!

There is simply nothing positive to say, from start to hopefully finished with them soon. Just stay away. There are better options out there. Companies like this should legally not be allowed to exist.

4th November 2019

AVOID JUST CHECK OUT ALL NEG FEEDBACK ON THESE COWBOYS

AVOID, 3RD PARTY INSURANCE CLAIM I WAS IN BED AT THE TIME, 4AM , WHEN THERE CLIENT HIT ME, ON PURPOSE. NEIBOUR DISPUTE, SMASHED ALL BACK END OF CAR IN, DAMMAGED BUMPER BACK END , DAMMAGED ELECTRICAL SYSTEM. NOW , after them sending our car to vauxhaul...

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AVOID, 3RD PARTY INSURANCE CLAIM I WAS IN BED AT THE TIME, 4AM , WHEN THERE CLIENT HIT ME, ON PURPOSE. NEIBOUR DISPUTE, SMASHED ALL BACK END OF CAR IN, DAMMAGED BUMPER BACK END , DAMMAGED ELECTRICAL SYSTEM. NOW , after them sending our car to vauxhaul pentegon mansfield who delt with this issue as follows. back lights all dead.. boot smashed in, used filler. on a door which bangs and filler can drop out. also had to fit new bumper to car with reverse sensors, which wasnt done right chris manager at vauxhaul said they will go off with water . there sonar sensors lol designed to work with water,, never herd of a dophine sonar pack in when in water ,, what a tw*t. to say the least .. then it was taken to ford to check who then dropped oil all down engine, with these idiots at haven., il mention some names in a moment, i can say enough bad things i was in bed when all this happened yet his insurance company , haven , wow. originaly it was taken to ford who wanted money upfront, that kinda screamed to me about haven, dont like to pay out and put things right,! and how right was i.. so now im left with a car sat outside my home ive had to fix myself. ! rear lights,, oil pressure. reverse sensors fitted cheap shitty copys , oem not original ford parts as i asked for. beware these IDIOTS USE OEM PARTS NON ORIGINAL.! SPECIFY ND MAKE SHURE THERE GENUINE PARTS BEFORE HAND. AND DONT BELIEVE ANYTHINK THEY SAY CHECK FOR YOURSELF ASK TO SEE PROOF OF ORIGINAL PARTS ORDERED.. AVOID...

HAVEN
SCOTT METCALFE - SENIOR AFTERCARE MANAGER
CHRIS TAYLOR - CASE WORKER
BRADLEY GREEN - CASE WORKER

LESS THAN HELPFUL PLEASE TAKE THIS SERIOUSLY. AVOID HAVEN AT ALL COSTS. SOMEONE HITS YOU GET YOUR INSURANCE COMPANY TO DEAL WITH IT. IF YOU HAVE LEGAL COVER LIKE US. USE YOUR OWN TRUST ME SAVE YOURSELF ALL THE SHIT WE WENT THROUGH..!!

21st October 2019

Never use Haven.They are awful scheming cheats (in my opinion*) *stated for legal reasons

I will keep updating this through my legal battle that is just commencing. My vehicle was stolen and recovered and they have basically tried to rip me off by offering in settlement half the value of my vehicle. I want it fixed but they claim the...

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I will keep updating this through my legal battle that is just commencing. My vehicle was stolen and recovered and they have basically tried to rip me off by offering in settlement half the value of my vehicle. I want it fixed but they claim the fixing cost more than the write off price but that only because they value the vehicle so low. In addition their service is absolutely atrocious. I have to chase every single time. They never call back. I have rejected their ridiculous settle offer and am taking the matter trough the Financial Ombudsman but I expect I'll have to end up taking this to the court. Be extra aware if you are a taxi driver as they do not honor their hire car commitment and for every day your car is off the road you lose money. Mine has been off the road for 7 weeks now so I will make a claim for lose of earning too. This is a terrible company to do business with. Do yourself a favor and pay a little more for a reputable insurance company (if such a thing exists that is)

10th October 2019

Not happy with the level of service

I was hit by Haven insurance client and my car is now write off. I have requested my settlement letter so many times and I’m getting no reply’s what so ever. My GAP insurance needs this letter for me to continue with my claim. I drive for a living and ...

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I was hit by Haven insurance client and my car is now write off. I have requested my settlement letter so many times and I’m getting no reply’s what so ever. My GAP insurance needs this letter for me to continue with my claim. I drive for a living and need to buy a new car. How long more have I got to wait? You have already paid out to my vehicle management company the full amount into their account so why can’t you send me my settlement letter. I will take this case further until I receive what I need in paper. This level of service I’m getting is terrible I will not be recommending haven to anyone in the near future.

23rd August 2019

I got a fine because of them

Never recommend! Don’t trust ! I wanted to leave Romania and go to Bulgaria and the frontier police stopped me saying that I’m not insured, they took my number plates and the certificate of the car and fine me , haven didn’t ever told us we are not in...

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Never recommend! Don’t trust ! I wanted to leave Romania and go to Bulgaria and the frontier police stopped me saying that I’m not insured, they took my number plates and the certificate of the car and fine me , haven didn’t ever told us we are not insured in the system for 48h after renewal of the policy !

22nd August 2019

non fault claim,

idiots sent it to advanced car repairs in chesterfield at my request haven has such bad feedback and customer services that they wanted money upfront to repair car, thats how bad this company actually is, then midway through claim bare in mind there...

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idiots sent it to advanced car repairs in chesterfield at my request haven has such bad feedback and customer services that they wanted money upfront to repair car, thats how bad this company actually is, then midway through claim bare in mind there client hit our car outside house, and drove off. then pissed us about. 2 weeks later car still not touched even changed adviser who was dealing with us not a good way to deal with customers. why change from one adviser to another midway through. and leave us high and dry,, carrys on be taking legal action with our insurance company against client who hit us ,and haven for pissin us about. " AVOID F'IN USELESS."