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Haven: Car insurance reviews

Name: Car insurance
Rating: 1.84 (75 reviews)

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1.84

Based on 75 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

4 star

3 star

2 star

95%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Customer service 1. Customer service 1.5 years I call no update and my money 27k need pay after 1.5 years home 23k Reviewed on: 20th August 2026

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About this product

Haven offer private car insurance policies.

Haven help with specialist insurance, designed to cater for people who may experience difficulty getting cover elsewhere. Breakdown cover is available as national or Europe-wide cover for an additional premium.

Haven car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Haven before, you can also leave a review and share your experience.

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Haven Car insurance reviews (75)

God

Number one car insurance never ever problem this company. Reviewed on: 11th October 2022

Rip Off - beware of the small print!

Took out car insurance for my son through Haven, via Acorn Insurance - his first policy as a new driver, included a "Black Box". The box monitored his driving habits, which isn't such a bad thing, but he also had limited mileage allowed, and fines of 15p per mile for exceeding his allowance. Tried to up the mileage allowance as he had change places of work and had to travel further - but their additional costs for doing this were prohibitive - so had to stump up an additional £50 per month for the additional mileage he was covering. Have now CANCELLED the policy as have found an alternative insurer who is over £1000 less per year AND with no black box or additional charges. Worth the hundreds of pounds Haven charged for cancelling their policy!!! Reviewed on: 7th September 2022

Shocking customer service and very rude approach with customer

I never been had a experience with any other insurance companies. Had a issue which is not my fault. But still they ask 100’s questions, to find how to deny the the claim. Unethical and unprofessional staffs. Very rude approach. Never been recommended anyone. Reviewed on: 21st August 2022

Scam robbed me blind

I will share I took out a policy on 29/04/2021 The emailed to say it’s been cancelled 09/05/2021 I rung them to ask what’s going on. They told me they have sent a letter. (Not received) there no way to tell me what they wanted. When I asked for proof of this letter she kept saying I will send you another (but they don’t know what they wanted ) They said we will refund but with fees I’m down just over £200 and the payment won’t be there for up to 14 days. This is a complete scam I will keep reporting I will keep emailing and Ringing until I get a full refund. DO NOT USE. No email No phone call. No letters The only proof I got the van was even insured was the fact she sent it to me today when I kicked off and asked for the business terms. Funny thing that one got through fine. Reviewed on: 9th May 2022

STAY AWAY AT ALL COSTS!!

The service from this company was very poor, shocking even. They passed me from pillar to post claiming I need to get in touch with my insurance broker for particular information relating to a theft claim. I was to later find out that they had all the information required on hand and were simply dragging their feet! My car was stolen, the claim took 8 weeks to process, and I was then paid £10,000 less than the market value of the car. With the ridiculously short payout, I cannot go out and buy the same vehicle again. They would also not replace the vehicle with a like for like even though this is stated as a service they offer on the front of their website!!! STAY AWAY!!! THIS COMPANY IS A FRAUD!!! Reviewed on: 16th March 2022

Do not use them

Incompetent, useless people. Don’t get insurance even if you have to pay double somewhere else Reviewed on: 14th February 2022

rubbish i am afraid to say

I made a claim Unbelievable they told me where to go They were very quick to say that i was at fault they also called up the third party telling them that they are not paying the claim because the can get it cheaper ETC. they also provide you with false information Reviewed on: 11th January 2022

"NO WORDS TO DESCRIBE THIS FRAUDSTERS STAY AWAY"

"NO WORDS TO DESCRIBE THIS FRAUDSTERS STAY AWAY" I MADE THE BIGGEST MISTAKE IN LIFE & GOTTA A TRADE CAR POLICY WITH HAVENS. THEY HAD DESTROYED MY LIFE LITERALLY GOT ME OUT OF BUSINESS. I HAD A 3RD PARTY HIT N RUN CLAIM WHICH THEY ALLOCATED AGAINST MY FAULT CLAIM & ATE MY NCB PLUS RAISED MY INSURANCE THRICE WHAT I WAS INITIALLY PAYING. ABSOLUTELY IGNORANT, OBNOXIOUS, FRAUDSTERS, LIARS. NO CUSTOMER SERVICE, NO CALLBACKS, NO EMAIL RESPONSES. IT'S AN ABSOLUTE WASTE OF TIME. I WONDER HOW ON EARTH SUCH FIRMS ARE ALLOWED TO BE IN TRADE. THE TRADING STANDARDS MUST SHUT THEM DOWN. VERRY VERRY ANNOYED Reviewed on: 5th January 2022

Scam!!!!!!! Avoid!!

DO NOT USE THIS COMPANY! They are the worst car insurance company I’ve ever known to exist. Please do not use them. So so many reasons! Just read their reviews. Day 7 no courtesy car, my cars still at the recovery garage! Poor poor communication and very sloppy service. Reviewed on: 16th October 2021

Rude and unprofessional people

How this company even got a trading license I don't know rude inconsiderate and I hope that when their family members ring up to claim from their company they get treated the same and maybe they will understand why this company is never going to lady long Reviewed on: 2nd October 2021

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