Write a review

Newsletter

Go to business site

Haven: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (75 reviews)

View other Haven products

1.84

Based on 75 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

4 star

3 star

2 star

95%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Customer service 1. Customer service 1.5 years I call no update and my money 27k need pay after 1.5 years home 23k Reviewed on: 20th August 2026

Read all reviews Write a review

About this product

We collect Haven car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Haven was founded in 2002, offering specialist cover for various requirements, ranging from policies designed for individuals to large fleets of taxis and motor trades. Haven is an independent insurer, now providing bespoke insurance solutions to over 250,000 policyholders, with both short term and annual cover options available.

For some drivers, a standard car insurance policy cannot meet their needs. For vehicles with commercial use, you may require a specialist policy to remain suitably protected on the roads. If this sounds like you, check out our Haven car insurance reviews to see how existing Haven customers rate their cover.

Have you had an insurance policy with Haven? Whether your experience was good, or bad, leave a Haven car insurance review. Why did you choose to insure with Haven? Were you satisfied with the level of cover you received for the price of the premium? Did you select any additional add-ons? Did you have any experience with Haven’s customer service? Share your experience with others by leaving a review on Smart Money People today. Together, we can help people like you make better decisions.

Review Haven: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Haven Car Insurance reviews (75)

Customer service 1.

Customer service 1.5 years I call no update and my money 27k need pay after 1.5 years home 23k Reviewed on: 20th August 2026

Trading insurance

It scams company they destroy my history of no clam Reviewed on: 24th July 2026

Please avoid this company at all costs.

Please avoid this company at all costs. I had insurance with this company, which I’ve paid on time always, my car got stolen in November. It took them 2 months to come back with a response for my claim, time in which I didn’t have a curtesy car, and the response was they are not paying my claim and they are voiding my insurance because I had a lip bar fitted. The lip bar was purely cosmetic, did not affect the performance of the car, the lights or anything but they claim I should’ve let them know. I will take this to court but I want to save other people from going through hell with this insurance company. Reviewed on: 6th January 2026

ALWAYS USE YOUR OWN INSURANCE CO.

No customer service, they seem to us Acorn for settlements, unfair settlement, hold back money and say if you don’t settle then you have to pay storage fees for written off vehicle even though accident not your fault, take away hire vehicle after paying part settlement. DO NOT USE IF ACCIDENT NOT YOUR FAULT always use your own insurance company. Be warned. Reviewed on: 20th December 2025

Thieves, scams, keep away!

Thieves, scams, keep away! Very unprofessional, took my car to total loss while in very good working condition, and while I insisted I wanted to keep the car as why they offered me was very low and after removing excess fee I could not even buy a car at all. Only interested in total loss so they can bring down the value tremendously and reduce the excess fee too so you are left with peanuts. After 2 months still nothing has been received in my account. They are rude, don’t reply to your emails and drop the line on purpose, while leave you hanging with no timeframe! Reviewed on: 15th June 2024

Avoid at all costs!!

I had my insurance with Haven for 2 years with no problem. I got a new plate all transfered by DVLA, I tried to update on their portal but it would not let me and it just said policy active. I was stopped by the Police a few months ago and after a conversation with the insurance company they let me go and said it must just be a computer glitch. I have just been pulled over by a Police officer again and after he finally got through to them they said that as of now they will terminate my contract meaning I will not be insured as of tomorrow. I am absolutely disgusted with the lack of communication on their part as I have never at any stage been told to contact them. I put my trust in their portal to be designed in a way that is reliable to notify customers to contact them if there is something that is not acceptable by their company terms. It has done me a favour as I have now been insured by a company that has direct contact and an app that has direct chat with a company rep. Awfully disappointed at the way they handled this but they have just lost a customer who would have remained loyal for the long haul! Reviewed on: 9th April 2024

Refused to send assistance.

Refused to send assistance. I am stuck in mud next to a big ditch. They say they don't cover this and have left me stranded in the middle of nowhere. I've got no food or water. No shops for miles. My vans sinking in to the ditch and I have nobody else to help me. I will be cancelling the breakdown cover with these and they will be refunding me for what I've already paid and I will look for cover that doesn't leave people stranded in the middle of nowhere without food or water to survive and no hope of getting out. Reviewed on: 11th February 2024

I had my insurance with them, would t renew the 2nd...

I had my insurance with them, would t renew the 2nd year and gave no reason said I don't meet the criteria to be insured by them again, even though my licence is clean, spoke to someone who worked for them and they won't re insure if the price is goimg to drop, scammers Reviewed on: 12th January 2024

Scammed out of my insurance

Took out haven insurance on my mercedes sprinter luton at a valuation of £8000 last year renewed it this year and my van was stolen so total loss I've received a email today saying that they have valued my van and its £2450 this is a 2015 sprinter luton van how can they get away with this that is disappointing as I will not get a van anywhere for that money not even damaged or scrap I've looked on the Internet and can't find one cheaper than £6000 Reviewed on: 9th December 2023

unprofessional scammers

collected car for glass repair after attempted theft - sold it for profit with its entire content, did not communicate that this had happened and pretended car was being repaired. Not settled the claim after 4 months to the incident. should have FCA licence removed and be investigated Reviewed on: 1st November 2023

Do you have a different Haven product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Taxi insurance
from Insurd 0.00 from 0 reviews
Car insurance
from Diamond Insurance 4.11 from 106 reviews
Motorbike Insurance
from Motorcycle Direct 3.57 from 4 reviews

Want to see more from Haven?

Home Insurance
from Haven 3.79 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub