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Haven: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (75 reviews)

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1.84

Based on 75 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

4 star

3 star

2 star

95%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Customer service 1. Customer service 1.5 years I call no update and my money 27k need pay after 1.5 years home 23k Reviewed on: 20th August 2026

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About this product

We collect Haven car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Haven was founded in 2002, offering specialist cover for various requirements, ranging from policies designed for individuals to large fleets of taxis and motor trades. Haven is an independent insurer, now providing bespoke insurance solutions to over 250,000 policyholders, with both short term and annual cover options available.

For some drivers, a standard car insurance policy cannot meet their needs. For vehicles with commercial use, you may require a specialist policy to remain suitably protected on the roads. If this sounds like you, check out our Haven car insurance reviews to see how existing Haven customers rate their cover.

Have you had an insurance policy with Haven? Whether your experience was good, or bad, leave a Haven car insurance review. Why did you choose to insure with Haven? Were you satisfied with the level of cover you received for the price of the premium? Did you select any additional add-ons? Did you have any experience with Haven’s customer service? Share your experience with others by leaving a review on Smart Money People today. Together, we can help people like you make better decisions.

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Haven Car Insurance reviews (75)

WORST INSURANCE COMPANY

Got Insured twice with them and both time it wasn't my fault but they took the liability and put me on fault. Never ever go for them. Worst customer service no support what so ever Reviewed on: 7th July 2020

Worst insurance company I have dealt with in 20 years

I was involved in a hit and run where the third party was clearly speeding on a 30 mph road, after the impact my black was nearly in 2 pieces down the middle, the dash and steering wheel all twisted, rear axle on the floor, wheel hub, detached. After impact third party abandoned their vehicle and ran off. Even though the third party paid for damages straight away, haven are now indicating they are going to admit liability. Why u ask? Apparently they are saying you cannot prove the difference Between a 30mph impact or a 70 mph impact, also the fact the third party driver broke the law, fled and abandoned the vehicle without exchanging any details, makes no difference to them. Absolutely mind boggling, is this the kind of insurance company you want to be insured with??? Reviewed on: 24th June 2020

Worst insurance

One of the worst insurance i ever had I bought taxi insurance from them and cause of covid 19 i said to them i want to finish my insurance and they said we can amend your insurance from taxi to normal car insurance and i was agreed with this Everything was solved but they finished my normal car insurance aswell without telling me they put my life my family life in trouble i was driving my car without insurance 2 weeks luckily no one stoped me if anyone wants proof i can show them all the email about insurance Reviewed on: 25th May 2020

disgusted

I bet it was champagne all round when they heard of Covid-19 BEST EXCUSE to escalate our "mushroom" treatment philosophy. They're a disgrace to the Insurance industry Reviewed on: 22nd May 2020

The worst insurance SCAM

Haven taxi insurance policy... Paying for a taxi insurance £2700 a year... I had a none fault car accident. When I reported it to Haven they offered me the service to claim for the personal injury. What they didn’t say is that the insurance doesn’t cover for that!! After 10 days and have received contracts to be signed from their solicitors company which I didn’t sign, then I received an email saying that the car insurance doesn’t cover for a personal injury claim. So if you trust you just sign the contract and you are not advised that you will have to pay for that service!! On the other side, the car insurance offered me to collect my car to be repaired and drop off a courtesy car in the meantime. They kept my car in the garage for 20 days to change a bumper!!! The first 2 weeks they hadn’t done anything to the car. Why? Because then they can charge to the Third Party all these days for the hire vehicle. What car do you think they dropped off? The newest E Class, when my car is 8 years old. Why? Because they want to charge to the Third Party £350 a day for that car!! When you can get that car for £250-300 a week!!. When I told them to collect the hire vehicle after a week time to keep it, as I didn’t need it anymore, they made it so difficult and asking me so many questions about why I didn’t need the car longer? So rude stuff who almost didn’t allow me to give back the car in a different location which was more convenient for me. As I couldn’t to be at home all day waiting for them to come and collect the car. They just wanted to charge more and more to the Third Party. You have a car accident and then they call you every day to try to drop off the courtesy car to start getting money. I had to tell them every day during 3 weeks that I didn’t need the car yet as I was injured and I wasn’t driving at all. When they asked me if I could pay for a hire vehicle I told them that I couldn’t and I said to them that I had enough expenses with my own car. I couldn’t afford more expenses. Now it’s almost 3 months since the car accident happened, they are still asking me to prove that I can pay for that car!! when I already told them that I couldn’t pay for another car!! And even they told me all times that the third party will pay for that!! Why did they drop off that new car if my car worths £4000?? Why do they make everything so difficult?? Why didn’t they drop off a cheap car for me when I told them that I couldn’t afford to pay for another car!!. I’ve never seen a service like that in my life and I drive for 24 years. This is the service you get with this insurance. Reviewed on: 7th March 2020

There underwriters Red Sands are totally incompetent to sell insurance products

Haven insurance, there underwriters Red Sands are totally incompetent and out of touch to be able to sell any insurance products to any customers base in the UK. In other words they are unreliable to deal as well as Haven and Acorn insurance unreliable over price and the brokers tells so much lies about there products Reviewed on: 5th March 2020

Haven is a very bad insurance company for cars

There brokers Acorn Insurance is a very horrible company, and they treat all their customers in a very appalling and horrible manner. They do not assist you in any way, but antagonistic, bullying and very nasty yo talk to. There renewals team are very nasty to deal with as a company. To cut a long story do not buy any insurance from them. Please go elsewhere for insurance Reviewed on: 4th March 2020

Fraud company

I’ve been insured with haven for my taxi last two years. First year they charged me £3200 and second year for 2700. End of my second year I made a claim due to electronics caught fire. I had comprehensive insurance but they refused to give me the courtesy car stating it’s not included in comprehensive insurance?? My car is worth £6000 and after six weeks hassle they offered me £2800 for my car. Upon protest, they said you can make formal complaint which will take up to six weeks. I’m without work and can’t wait any longer. So I took the money and bought another car and insured with some other company which despite me making claim recently offered me £2475 for a year with the courtesy car included in case of any accident. Avoid these fraudsters! Reviewed on: 28th February 2020

Frauds & Liars

Paying a fully comprehensive insurance, made a claim which they authorised with Totoya, now they are not paying me. They dont want to pass on phone to a manager either. I've been so stressed since my car part was stolen and they have tripled the stress, my car is my livelihood and they are aware of it and dont care. I wish I had read all these reviews before insuring my car with them. They say one thing and do another, giving me incorrect information. Please read all reviews before even taking out a policy with them!!!! Reviewed on: 3rd February 2020

Avoid at all costs!! Stress, waste of time, anxiety, accusations of fraud

I have had this policy for months now.. All of a sudden they cancel my policy because my partner used my telephone number on the quote. My partners policy cancelled also. When i called multiple times to explain (taking time off work way past my lunch break) they have reinstated both policies but only for 1 WEEK. Then they send me a letter asking to provide countless documents to confirm my insurance. Mind you both me and my partner have already done this. And given me 7 days from the date of the letter to respond so by the time the letter arrived i now have two days left or my policy will be cancelled. Accused of fraud, because me and my partner used the same telephone number. 2nd week Been trying to sort this out and caused anxiety and stress for both of us,. Stay away from the company, cant imagine what would happen if we got in an accident at this rate we would both be accused of fraud and god knows what else. Reviewed on: 28th January 2020

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