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Haven: Car Insurance reviews

Name: Car Insurance
Rating: 1.23 (71 reviews)

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1.19

Based on 71 reviews, last reviewed 15th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

4 star

3 star

2 star

94%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Thieves, scams, keep away! Thieves, scams, keep away! Very unprofessional, took my car to total loss while in very good working condition, and while I insisted I wanted to kee... Read more Reviewed on: 15th June 2024

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About this product

We collect Haven car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Haven was founded in 2002, offering specialist cover for various requirements, ranging from policies designed for individuals to large fleets of taxis and motor trades. Haven is an independent insurer, now providing bespoke insurance solutions to over 250,000 policyholders, with both short term and annual cover options available.

For some drivers, a standard car insurance policy cannot meet their needs. For vehicles with commercial use, you may require a specialist policy to remain suitably protected on the roads. If this sounds like you, check out our Haven car insurance reviews to see how existing Haven customers rate their cover.

Have you had an insurance policy with Haven? Whether your experience was good, or bad, leave a Haven car insurance review. Why did you choose to insure with Haven? Were you satisfied with the level of cover you received for the price of the premium? Did you select any additional add-ons? Did you have any experience with Haven’s customer service? Share your experience with others by leaving a review on Smart Money People today. Together, we can help people like you make better decisions.

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Haven Car Insurance reviews (71)

The worst insurance SCAM

Haven taxi insurance policy... Paying for a taxi insurance £2700 a year... I had a none fault car accident. When I reported it to Haven they offered me the service to claim for the personal injury. What they didn’t say is that the insurance doesn’t cover for that!! After 10 days and have received contracts to be signed from their solicitors company which I didn’t sign, then I received an email saying that the car insurance doesn’t cover for a personal injury claim. So if you trust you just sign the contract and you are not advised that you will have to pay for that service!! On the other side, the car insurance offered me to collect my car to be repaired and drop off a courtesy car in the meantime. They kept my car in the garage for 20 days to change a bumper!!! The first 2 weeks they hadn’t done anything to the car. Why? Because then they can charge to the Third Party all these days for the hire vehicle. What car do you think they dropped off? The newest E Class, when my car is 8 years old. Why? Because they want to charge to the Third Party £350 a day for that car!! When you can get that car for £250-300 a week!!. When I told them to collect the hire vehicle after a week time to keep it, as I didn’t need it anymore, they made it so difficult and asking me so many questions about why I didn’t need the car longer? So rude stuff who almost didn’t allow me to give back the car in a different location which was more convenient for me. As I couldn’t to be at home all day waiting for them to come and collect the car. They just wanted to charge more and more to the Third Party. You have a car accident and then they call you every day to try to drop off the courtesy car to start getting money. I had to tell them every day during 3 weeks that I didn’t need the car yet as I was injured and I wasn’t driving at all. When they asked me if I could pay for a hire vehicle I told them that I couldn’t and I said to them that I had enough expenses with my own car. I couldn’t afford more expenses. Now it’s almost 3 months since the car accident happened, they are still asking me to prove that I can pay for that car!! when I already told them that I couldn’t pay for another car!! And even they told me all times that the third party will pay for that!! Why did they drop off that new car if my car worths £4000?? Why do they make everything so difficult?? Why didn’t they drop off a cheap car for me when I told them that I couldn’t afford to pay for another car!!. I’ve never seen a service like that in my life and I drive for 24 years. This is the service you get with this insurance. Reviewed on: 7th March 2020

There underwriters Red Sands are totally incompetent to sell insurance products

Haven insurance, there underwriters Red Sands are totally incompetent and out of touch to be able to sell any insurance products to any customers base in the UK. In other words they are unreliable to deal as well as Haven and Acorn insurance unreliable over price and the brokers tells so much lies about there products Reviewed on: 5th March 2020

Haven is a very bad insurance company for cars

There brokers Acorn Insurance is a very horrible company, and they treat all their customers in a very appalling and horrible manner. They do not assist you in any way, but antagonistic, bullying and very nasty yo talk to. There renewals team are very nasty to deal with as a company. To cut a long story do not buy any insurance from them. Please go elsewhere for insurance Reviewed on: 4th March 2020

Fraud company

I’ve been insured with haven for my taxi last two years. First year they charged me £3200 and second year for 2700. End of my second year I made a claim due to electronics caught fire. I had comprehensive insurance but they refused to give me the courtesy car stating it’s not included in comprehensive insurance?? My car is worth £6000 and after six weeks hassle they offered me £2800 for my car. Upon protest, they said you can make formal complaint which will take up to six weeks. I’m without work and can’t wait any longer. So I took the money and bought another car and insured with some other company which despite me making claim recently offered me £2475 for a year with the courtesy car included in case of any accident. Avoid these fraudsters! Reviewed on: 28th February 2020

Frauds & Liars

Paying a fully comprehensive insurance, made a claim which they authorised with Totoya, now they are not paying me. They dont want to pass on phone to a manager either. I've been so stressed since my car part was stolen and they have tripled the stress, my car is my livelihood and they are aware of it and dont care. I wish I had read all these reviews before insuring my car with them. They say one thing and do another, giving me incorrect information. Please read all reviews before even taking out a policy with them!!!! Reviewed on: 3rd February 2020

Avoid at all costs!! Stress, waste of time, anxiety, accusations of fraud

I have had this policy for months now.. All of a sudden they cancel my policy because my partner used my telephone number on the quote. My partners policy cancelled also. When i called multiple times to explain (taking time off work way past my lunch break) they have reinstated both policies but only for 1 WEEK. Then they send me a letter asking to provide countless documents to confirm my insurance. Mind you both me and my partner have already done this. And given me 7 days from the date of the letter to respond so by the time the letter arrived i now have two days left or my policy will be cancelled. Accused of fraud, because me and my partner used the same telephone number. 2nd week Been trying to sort this out and caused anxiety and stress for both of us,. Stay away from the company, cant imagine what would happen if we got in an accident at this rate we would both be accused of fraud and god knows what else. Reviewed on: 28th January 2020

TERRIBLE

one of havens clients hit me and drove off , they told me to wait 3 months as the client would not reply to their emails or messages , after waiting 3 months i have been given the run around . please avoid this company it seems the only people who take out policys with this company are dodgy drug users . if you get into an accident with a haven client good luck . Reviewed on: 22nd January 2020

Thieves

My fathers car got stolen outside my house. They refuse to pay money for the car because I was a previous owner of the car and I was still paying finance on the car. The V5 logbook was in my father's name, he was only one insured driver of this car and he provided bank statements showing payments being taken by them. All this was not enough... They made assumptions that my father was not at my address when the car was stolen which is complete lies. On the they of burglary the police attended the house and he was there. Please avoid this company !!!!!! My father case is delt by financial ombudsman now. Reviewed on: 6th January 2020

AVOID AVOID

My husband had a black cab insured with them as they were slightly cheaper ....they have settled a claim on his behalf without his consent for a scuff to a car bumper wait for it ...at the cost of £1000!!!!!!!!!! A scuff that could be T cutted out they, they are a beyond awful company and do nothing to support the people who insure their vehicles and trust them. I honestly wish we had googled them before we naively used them it’s been a very costly exercise. Reviewed on: 5th December 2019

Crap customer service.

So over a MONTH ago I was crashed into by another driver. Who was on drugs and on my side of the road at 60mph. My car was deemed a total loss 2 weeks ago and even to this day. I've had to call up everyday to find out where my money is. I keep getting lied to and made to feel like a criminal they're now investigating me because I bought a 10 grand car while on disability benefits. I have had to prove a years worth of bank statements so they can invade my privacy and go through everything I've bought. And guess what? It's still not good enough. I'm still waiting for them to tell me if what I've supplied them is enough which I have been waiting for over a week. Please dont expect to get your money off of these idiots for months. Also. If your car was a weite off to begin with they will take 20 percent and your excess aswell as your year premiums out of your settlement. So even though my car was fixed to a very road worthy condition they took 3 grand out of my settlement to begin with. They are scamming little b*****ds. Acorn insurance is my insurance and these are the lot who deal with them. They leave you on hold on purpose and pretend their manager has "gone home for the week" I wish I went straight to his insurance now. Reviewed on: 22nd November 2019

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