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Haven: Car Insurance reviews

Name: Car Insurance
Rating: 1.79 (74 reviews)

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1.79

Based on 74 reviews, last reviewed 24th Jul 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

4 star

3 star

2 star

95%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Trading insurance It scams company they destroy my history of no clam Reviewed on: 24th July 2026

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About this product

We collect Haven car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Haven was founded in 2002, offering specialist cover for various requirements, ranging from policies designed for individuals to large fleets of taxis and motor trades. Haven is an independent insurer, now providing bespoke insurance solutions to over 250,000 policyholders, with both short term and annual cover options available.

For some drivers, a standard car insurance policy cannot meet their needs. For vehicles with commercial use, you may require a specialist policy to remain suitably protected on the roads. If this sounds like you, check out our Haven car insurance reviews to see how existing Haven customers rate their cover.

Have you had an insurance policy with Haven? Whether your experience was good, or bad, leave a Haven car insurance review. Why did you choose to insure with Haven? Were you satisfied with the level of cover you received for the price of the premium? Did you select any additional add-ons? Did you have any experience with Haven’s customer service? Share your experience with others by leaving a review on Smart Money People today. Together, we can help people like you make better decisions.

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Haven Car Insurance reviews (74)

Run, cowboys

If i could give them 0 stars I would, 0 customer service, had a claim for water damage, they took so long to get the claim started being passed through multiple companies and then finally having the car recovered that the water rose more while we waited for help causing more damage to the car, we’ve done all the admin for them twice because they lost all the evidence the first time, waited 3 weeks for a pay out after they said the car was written off and we are STILL waiting on the payout, £175 a month for insurance that’s pitiful, run away from this company, they are dodgy running through up to 5 other companies, zero, customer service, no time frame for claim completion to help customers get back up and running, we have to make all the calls they never ring with an update, office is shut over the weekend, and we don’t even have a first offer yet, still paying finance on a car we don’t have while they sit around scratching themselves, they should be investigated. Cowboy Company, furious. Reviewed on: 12th July 2021

Absolutely unreliable and unprofessional wouldn't recommend them

I called for a breakdown I provided all the information of the location where my car broke down they noted everything and advised someone will be with me with a recovery truck to take my vehicle to a local garage, three hours passed no sign of them I called them and they said they are busy and the recovery driver is stuck in traffic. I was absolutely appalled and disgusted, they advised the recovery driver will be another hour. I have never ever experienced anything like this I have had policy with other companies and I never been let down. Reviewed on: 18th June 2021

Shocked and disgusted at Haven!

Shocked and disgusted at Haven!! I had a minor accident and due to the incident etc I contacted them the following day to inform them. All was fine until several weeks later I've received a letter telling me that I have to pay Haven £500 because I did not report the accident in 24 hours. (No mention of that when I was on the phone to them) I have never heard something as ridiculous as this in my life. £50 I could eventually get my head around but not £500. They are a con, rip off you name it. We are in the middle of a pandemic, people losing their jobs left right and centre. I will NOT be paying anything cause I don't have it. Reviewed on: 8th February 2021

270 THIRD PARTY WHEN AT OTHE INSURER 180 FULL COM

On acorn 5 years no claim bonus at zego 180 1 year no claims bonus Reviewed on: 7th December 2020

Stay away at all costs

Absolutely terrible customer service, rude and unprofessional no help to anyone, hopefully this will be one of the companies that fold in the pandemic. Reviewed on: 16th November 2020

Mr Ayaz

Very bad insurance had slot problem very they try to make you never leave them Reviewed on: 23rd September 2020

A thugs company

1. Very rude front desk services. 2. They provide wrong information and always lie. 3. They sell Haven Insurance (Haven Insurance, No.1 Grand Ocean Plaza, Ocean Village, Gibraltarare) are not helpful at all. 4. They do not close the claim in a normal time and always take long time to finalise the claim. So, they can charge higher premium from the non fault insurer. 5. There telephone communication is very poor and their call centre in India. Calls are replied from India. An Indian guy will receive the call and try to talk with Liverpool accent. Always they drop the connections without satisfactory reply. They do not reply email queries. So it is very hard and time consuming to get them. 6. They are not willing to give back extra premium what they charge from a non fault insurer, they promised. 7. They do not give information that if a non-fault insurer (whose claim they hold intentionally and do not finalise the claim) renew the insurance for less than one year will lose no claim bonus and will not get back the extra premium paid. So, I do not recommend them at all. ( If anybody like to know more about their fishing and evil procedure, just email me for details to '[email protected]). Please do not believe any 5 star reviews about them. ******** Edited on 25/08/2020 On 20/12/2019 I was waiting for my rider in front of Madame Tussauds. A Black Cab driver hit my car's right front side. I have sent the videos, Images and my job requested proof from Uber to support my claim. But the other driver did not submit any proof as he denied his fault. He is also a Haven Insurance client. So, they are not finalising the claim. videos link: 1. https://youtu.be/Syu5C2j7xOk 2. https://youtu.be/tvSvrY1_TAY Reviewed on: 25th August 2020

The worst ever insurance company!!!!

Haven Insurance will never stand back to defend you like other insurance companies do with their customers when they need support. Instead that they will try to blame you just you to feel you are guilty in any situation. Their staff is very rude,unprofessional and unpleasant. I will not recommend them to anyone! Avoid them like a plague at any cost!!!! Reviewed on: 23rd July 2020

Horrendous

Worst company ever! Agreed on a 58 pound premium to try and get charged 70. Couldn't get hold of anyone on the phone and took them over a few days to respond to emails Reviewed on: 21st July 2020

WORST INSURANCE COMPANY

Got Insured twice with them and both time it wasn't my fault but they took the liability and put me on fault. Never ever go for them. Worst customer service no support what so ever Reviewed on: 7th July 2020

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