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Haven: Car Insurance reviews

Name: Car Insurance
Rating: 1.23 (71 reviews)

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1.19

Based on 71 reviews, last reviewed 15th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

4 star

3 star

2 star

94%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Thieves, scams, keep away! Thieves, scams, keep away! Very unprofessional, took my car to total loss while in very good working condition, and while I insisted I wanted to kee... Read more Reviewed on: 15th June 2024

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About this product

We collect Haven car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Haven was founded in 2002, offering specialist cover for various requirements, ranging from policies designed for individuals to large fleets of taxis and motor trades. Haven is an independent insurer, now providing bespoke insurance solutions to over 250,000 policyholders, with both short term and annual cover options available.

For some drivers, a standard car insurance policy cannot meet their needs. For vehicles with commercial use, you may require a specialist policy to remain suitably protected on the roads. If this sounds like you, check out our Haven car insurance reviews to see how existing Haven customers rate their cover.

Have you had an insurance policy with Haven? Whether your experience was good, or bad, leave a Haven car insurance review. Why did you choose to insure with Haven? Were you satisfied with the level of cover you received for the price of the premium? Did you select any additional add-ons? Did you have any experience with Haven’s customer service? Share your experience with others by leaving a review on Smart Money People today. Together, we can help people like you make better decisions.

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Haven Car Insurance reviews (71)

270 THIRD PARTY WHEN AT OTHE INSURER 180 FULL COM

On acorn 5 years no claim bonus at zego 180 1 year no claims bonus Reviewed on: 7th December 2020

Stay away at all costs

Absolutely terrible customer service, rude and unprofessional no help to anyone, hopefully this will be one of the companies that fold in the pandemic. Reviewed on: 16th November 2020

Mr Ayaz

Very bad insurance had slot problem very they try to make you never leave them Reviewed on: 23rd September 2020

A thugs company

1. Very rude front desk services. 2. They provide wrong information and always lie. 3. They sell Haven Insurance (Haven Insurance, No.1 Grand Ocean Plaza, Ocean Village, Gibraltarare) are not helpful at all. 4. They do not close the claim in a normal time and always take long time to finalise the claim. So, they can charge higher premium from the non fault insurer. 5. There telephone communication is very poor and their call centre in India. Calls are replied from India. An Indian guy will receive the call and try to talk with Liverpool accent. Always they drop the connections without satisfactory reply. They do not reply email queries. So it is very hard and time consuming to get them. 6. They are not willing to give back extra premium what they charge from a non fault insurer, they promised. 7. They do not give information that if a non-fault insurer (whose claim they hold intentionally and do not finalise the claim) renew the insurance for less than one year will lose no claim bonus and will not get back the extra premium paid. So, I do not recommend them at all. ( If anybody like to know more about their fishing and evil procedure, just email me for details to '[email protected]). Please do not believe any 5 star reviews about them. ******** Edited on 25/08/2020 On 20/12/2019 I was waiting for my rider in front of Madame Tussauds. A Black Cab driver hit my car's right front side. I have sent the videos, Images and my job requested proof from Uber to support my claim. But the other driver did not submit any proof as he denied his fault. He is also a Haven Insurance client. So, they are not finalising the claim. videos link: 1. https://youtu.be/Syu5C2j7xOk 2. https://youtu.be/tvSvrY1_TAY Reviewed on: 25th August 2020

The worst ever insurance company!!!!

Haven Insurance will never stand back to defend you like other insurance companies do with their customers when they need support. Instead that they will try to blame you just you to feel you are guilty in any situation. Their staff is very rude,unprofessional and unpleasant. I will not recommend them to anyone! Avoid them like a plague at any cost!!!! Reviewed on: 23rd July 2020

Horrendous

Worst company ever! Agreed on a 58 pound premium to try and get charged 70. Couldn't get hold of anyone on the phone and took them over a few days to respond to emails Reviewed on: 21st July 2020

WORST INSURANCE COMPANY

Got Insured twice with them and both time it wasn't my fault but they took the liability and put me on fault. Never ever go for them. Worst customer service no support what so ever Reviewed on: 7th July 2020

Worst insurance company I have dealt with in 20 years

I was involved in a hit and run where the third party was clearly speeding on a 30 mph road, after the impact my black was nearly in 2 pieces down the middle, the dash and steering wheel all twisted, rear axle on the floor, wheel hub, detached. After impact third party abandoned their vehicle and ran off. Even though the third party paid for damages straight away, haven are now indicating they are going to admit liability. Why u ask? Apparently they are saying you cannot prove the difference Between a 30mph impact or a 70 mph impact, also the fact the third party driver broke the law, fled and abandoned the vehicle without exchanging any details, makes no difference to them. Absolutely mind boggling, is this the kind of insurance company you want to be insured with??? Reviewed on: 24th June 2020

Worst insurance

One of the worst insurance i ever had I bought taxi insurance from them and cause of covid 19 i said to them i want to finish my insurance and they said we can amend your insurance from taxi to normal car insurance and i was agreed with this Everything was solved but they finished my normal car insurance aswell without telling me they put my life my family life in trouble i was driving my car without insurance 2 weeks luckily no one stoped me if anyone wants proof i can show them all the email about insurance Reviewed on: 25th May 2020

disgusted

I bet it was champagne all round when they heard of Covid-19 BEST EXCUSE to escalate our "mushroom" treatment philosophy. They're a disgrace to the Insurance industry Reviewed on: 22nd May 2020

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