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Haven: Car Insurance reviews

Name: Car Insurance
Rating: 1.84 (75 reviews)

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1.84

Based on 75 reviews, last reviewed 20th Aug 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

4 star

3 star

2 star

95%

Latest highest rating:

5

Best insurance What ever the past problem is haven can make you happy Reviewed on: 18th March 2023

Latest lowest rating:

1

Customer service 1. Customer service 1.5 years I call no update and my money 27k need pay after 1.5 years home 23k Reviewed on: 20th August 2026

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About this product

We collect Haven car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Haven was founded in 2002, offering specialist cover for various requirements, ranging from policies designed for individuals to large fleets of taxis and motor trades. Haven is an independent insurer, now providing bespoke insurance solutions to over 250,000 policyholders, with both short term and annual cover options available.

For some drivers, a standard car insurance policy cannot meet their needs. For vehicles with commercial use, you may require a specialist policy to remain suitably protected on the roads. If this sounds like you, check out our Haven car insurance reviews to see how existing Haven customers rate their cover.

Have you had an insurance policy with Haven? Whether your experience was good, or bad, leave a Haven car insurance review. Why did you choose to insure with Haven? Were you satisfied with the level of cover you received for the price of the premium? Did you select any additional add-ons? Did you have any experience with Haven’s customer service? Share your experience with others by leaving a review on Smart Money People today. Together, we can help people like you make better decisions.

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Haven Car Insurance reviews (75)

I got a fine because of them

Never recommend! Don’t trust ! I wanted to leave Romania and go to Bulgaria and the frontier police stopped me saying that I’m not insured, they took my number plates and the certificate of the car and fine me , haven didn’t ever told us we are not insured in the system for 48h after renewal of the policy ! Reviewed on: 23rd August 2019

non fault claim,

idiots sent it to advanced car repairs in chesterfield at my request haven has such bad feedback and customer services that they wanted money upfront to repair car, thats how bad this company actually is, then midway through claim bare in mind there client hit our car outside house, and drove off. then pissed us about. 2 weeks later car still not touched even changed adviser who was dealing with us not a good way to deal with customers. why change from one adviser to another midway through. and leave us high and dry,, carrys on be taking legal action with our insurance company against client who hit us ,and haven for pissin us about. " AVOID F'IN USELESS." Reviewed on: 22nd August 2019

Rubish services!!

After i have a NON fault accident,other driver hit my car in giro,haven Company sent me with my car in a rubish service ,wich solve my car in a barbarian way,car Look horible ,and the insurance Company tell me they do the maximum,that my car dont worth to replace the parts,will be to expensive,and regarding the period i have car in service they didnt provide me nothing! Reviewed on: 28th May 2019

Worst company ever

Would never recommend this company to any one the staff are a nightmare to deal with took weeks to actually sort my claim out, everytime I rang I kept getting passed on to other departments no one seemed to know anything about my claim haven arranged for my burnt out car to be recovered from the side of the motorway after it caught fire then I called them 2 days later to see what was going on and they hadn't even got a record of me making a claim or the fact they themselves had arranged the recovery of my car the staff need to be re trained as they really dont know what they are doing they then told me they wanted proof of the car being on fire so I sent them all the photos which then I was told they didn't need because the bloke that recovered my car for the insurance company had already sent them all the pictures this company made a stressful time 10 times worse by not doing there job properly would never ever use them again even if they were the cheapest company around u get what u pay for which was a poor piss quality service Reviewed on: 11th April 2019

Very poor service not recommend to anyone.

Company based on Giblartar very poor service. Don't buy insurance with Haven only you get problem and very rude pepole over phone. I spoke with mr Anthony J. In my opinion sound like scumy boy. If only more people could share opinion about them. Feel free to share opinion about Haven thru social media etc. I'll do. Reviewed on: 12th February 2019

Rubbish service/not regulated by the FCA/based in gibralter/SCAM

somebody recommended to this scam company. Acorn insurance who are the brokers but you are insured with Haven insurance, and they look ways to get more money out of you by finding faults. Paid £3k for the insurance. Going down the line, unfortunately i had a collision. I reported the incident to haven, but when i called they said that it will take 48 hours for the details to come so can you please call after that. Every time you call the answering machine says they cant put you through.When the phone did go through they appointed the solicitors and this company by the name of Rapid vehicle management. i gave them the details of the witness, they send the text without there contact number so the witness cannot call them. I called them everyday and after 7 days they closed my file and they wanted me to repair the car my self and pay for the damages myself and pay for the car hire. Yet the third party are not disputing the fault. It's been 9 days and i haven't got no replacement car or got my car repaired. I checked on the FCA website about the Rapid vehicle management it's status this is what it says ' This is an appointed representative (AR) that is no longer an agent of an authorized firm. Do not start to do 'REGULATED' business with an AR that is no longer registered'. This is also from the FCA ' Insurance Distribution A firm that offers or sells insurance products and services This firm is unable to undertake insurance distribution. For me it's a nightmare just has started. I have to ask a accident management company to sort everything out for me. Please please spread the word about this scamming company. Acorn insurance/haven insurance/Rapid vehicle management. One more thing the Haven insurance is based in Gibraltar EEA and not in regulation of UK government regulation. Reviewed on: 10th February 2019

POOR REPAIR SETTLEMENT

Haven Insurance comprehensive car claims do not allow you to have your car repaired at the garage of your choice. If they do back down, they will only pay you a cash figure based on the same very cheap rates that they have negotiated with their own repairers. This is net of VAT and so you would still have to pay VAT to your own repairer! Still, this is probably better than the basic type of repair that you can image would be carried out at these “at the bone” rates by one of their own repairers. Avoid if at all possible. Reviewed on: 7th January 2019

Just dont do it

You will regret it. They wont stick by you at all. They just want there money i would rate them 0 if i can. Absolute rip off Reviewed on: 30th October 2018

poor customer service,no follow up,dodgy contractors...beware

Needed to jump start my car parked on my drive ,as battery discharged ..After 30 min on the phone to Heaven's customer service-(premium number which cost me over £20...)they have sent a recovery vehicle with mechanic who asked me to show him 'a positive ' pole in my car.??..he then summoned further assistance..another mechanic arrives to assist him in jump starting my vehicle-(from JD Madden garages LTD)-.Not only the mechanic didn't know what he was doing,he then asked me to sign a box in his electronic device,which I did.When I asked what I was signing,I was told not to worry,copy of report would be send by e-mail....It was sent -only report was totally fabricated-report stated that 'rear lift' was performed...along with 'faulty alternator' -identified.When I complained to Heaven insurance,they have said sometimes reports are 'not totally accurate''...They offered to put a flag on my insurance,making sure that JD Madden LTD,would not assist my car in the future..I have asked for correct report,nothing has been done so far(reported on 21/8/18......Certainly won't be renewing my car insurance..Will be passing my complaint to FO unless resolved promptly. Cowboys. Reviewed on: 12th September 2018

very bad

I have got a small incident with another car very lightly. They charge me £500 and they have doubled my premium. Haven is very bad company. I would like to put ZERO rate but unfortunately does not exist. Reviewed on: 13th August 2018

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