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Review of the Haven, Car Insurance:

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poor customer service,no follow up,dodgy contractors...beware

Needed to jump start my car parked on my drive ,as battery discharged ..After 30 min on the phone to Heaven's customer service-(premium number which cost me over £20...)they have sent a recovery vehicle with mechanic who asked me to show him 'a positive ' pole in my car.??..he then summoned further assistance..another mechanic arrives to assist him in jump starting my vehicle-(from JD Madden garages LTD)-.Not only the mechanic didn't know what he was doing,he then asked me to sign a box in his electronic device,which I did.When I asked what I was signing,I was told not to worry,copy of report would be send by e-mail....It was sent -only report was totally fabricated-report stated that 'rear lift' was performed...along with 'faulty alternator' -identified.When I complained to Heaven insurance,they have said sometimes reports are 'not totally accurate''...They offered to put a flag on my insurance,making sure that JD Madden LTD,would not assist my car in the future..I have asked for correct report,nothing has been done so far(reported on 21/8/18......Certainly won't be renewing my car insurance..Will be passing my complaint to FO unless resolved promptly. Cowboys. Reviewed on: 12th September 2018

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