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Review of the Aviva, Car insurance:

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Not good!

I went with Aviva for my insurance after getting a new car. I filled in all the extras etc and clicked protect no claims, however this did not add on. I tried several times to try and rectify this. I tried the online chat, calling up etc and I got rude replies. The online chat got me nowhere the first time, so had to ring up. After finally getting through, I told the lady the problem and after 2 minutes she ended the call after saying “I can’t do it”. I then tried one last time on the online chat before they closed and got the same rude replies, even though this was not my fault. I explained I’d have to cancel my policy, and it took them a while to say no again, and then say when do you want to cancel. Such a small thing but not something you expect when you’re paying a lot of money for insurance. Reviewed on: 20th October 2025

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