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Stephen F

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Review of the Aviva, Car insurance:

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Absolutely dreadful and appalling customer service.

Absolutely dreadful and appalling customer service.   My elderly father contacted his insurance company after this company who he is with decided to increase his premium by hundreds of pounds whilst he’s been an excellent customer.   My father called me distressed that some man he talked to at this company was very rude to him And felt it was amusing with him trying to see if he could help reduce his insurance quote which had excessively increased and with no accidents to report that has been caused by my dad.   I have authorisation to talk on my father‘s behalf and I also called this company to complain. I could not believe what happened next.   The lady on the phone with a foreign accent was one of the most rudest, unhelpful, challenging persons I have ever met.   She placed me on hold twice for no reason she was rude, abrasive, and totally disrespectful.   Her tone and attitude towards me was extremely bad    Her name she said was Mbali or similar with the call taking place on the 5th of August between 10:15 and 10:30. This is an approximate time.  Before the lady, if you could call her that as she was so rude certainly not acting like a lady and certainly not acting professional laughed if you listen to the call towards the end.  Laughed because she thought it was funny. My father was disabled, she laughed because she thought it was funny that I was trying to help him. I was complaining about her attitude to her how appalling  . When I asked for her name, I don’t know if this is a real name But she rudely questioned me about why I needed of it, and I explained for my complaint to which she had laughed and she terminated the call without my consent!   I then decided to use live chat and had to insist on your operative to register a complaint, again this was very difficult to do.   If you look at the complaint notes on the chat, you will see that I had to ask more than once to confirm my complaint was raised and I asked for the complaint reference number which I was not provided. I was told my complaint was open and I listed the details of the complaint within the chat asking your staff to ensure it was logged correctly.   Absolutely the worst insurance company I have ever had the misfortune to talk to.   To all customers even if you think you’ve had a good experience remember when you need help, they are not there. The service is appalling and the sense that I got was that with them being in overseas call Centre they really feel untouchable for any complaint and make it very very difficult for a customer to get help. I will be reporting this company to the ombudsman and the FCA in the UK for this Canadian owned company. We have terminate the policy on its renewal date which is due on the 10th of August as it was important NOT have this HORRID AND APPALLING company have any dealings with my father.   I wonder how many customers leave this company due to extremely bad staff. The whole process was appalling and disgraceful.  AVIVA YOU HAVE caused a lot of upset to my father and wasted a lot of my valuable time.   My opinion would be to avoid at all cost to all customers reading this trust me they won’t be helpful based on my experience. Date of experience: 05 August 2025 Reviewed on: 6th August 2025

Review of the Plata, Personal loans:

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Excellent service by a company that cares.

When looking for a loan it is imperative to find excellent value for money, repayments that are affordable and customer care that actually care. The application process was extremely easy and quite simple to follow. The money was transferred what felt I can immediately following the due diligence. Really happy with the service they have provided Reviewed on: 1st June 2024

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