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Aviva: Health insurance reviews

View other Aviva products
1.83
Based on 189 reviews, last reviewed 5th Sep 2025
50% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
19%
See only 4 star reviews
5%
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2%
See only 2 star reviews
3%
See only 1 star reviews
71%

Latest highest rating:

5

Reasonable cost, clear communication, I have had thi... Reasonable cost, clear communication, I have had this account with them for the last 9 years and have no complaints so far - luckily I haven't had to ... Read more Reviewed on: 5th September 2025
Aaron E's avatar
Aaron E

Latest lowest rating:

1

Discussed with the level of care been waiting 3 week... Discussed with the level of care been waiting 3 weeks now got an NHS appointment quicker Reviewed on: 4th September 2025
J h's avatar
J h
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About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Health insurance reviews (189)

great service and even seem to care about the customer !

4
I have had health insurance with this company for two decades and they have been delightful to deal with , well-trained staff off great advice when switching products and cover and any claims have been dealt with efficiently and promptly Reviewed on: 12th August 2016
Julie Smith's avatar
Julie Smith

Recently claimed for pulling my back

4
The process for claiming was quite easy, although I was originally told I needed to obtain a letter from my GP for referral. However, I never sent this through as the GP did not provide it as promised, but despite this the claim was paid in full directly to the physiotherapist. No other problems with the claim, great service. Reviewed on: 1st August 2016
AMANDA EDWARDS's avatar
AMANDA EDWARDS

Unbelievable

5
My experience was incredible my auntie has copd and ashma and this company covered everything that needed to be sorted.... Reviewed on: 29th March 2016
Deny Editing's avatar
Deny Editing

CheekyCharges Campaigner

4
Had it through work as a benefit - never any problems when needed! Reviewed on: 12th March 2016
Andy Craig's avatar
Andy Craig

CheekyCharges Campaigner

4
Used them for a few years with work as part of my health insurance benefit. Never had any problems! Reviewed on: 12th March 2016
Andy Craig's avatar
Andy Craig

FAST TO ARRANGE

5
Found their quote to be the cheapest and it was quick and easy to buy online. hopefully I will not need to make a claim Reviewed on: 24th December 2015
flossiep's avatar
flossiep

Excellent, quick response

5
At work we have a Health policy with Aviva. I recently had to make a claim on it. Once the paperwork was across to them a customer representative called me to confirm my details and go through my claim. Once this was done I had a further call back in the afternoon saying that they need my notes to process the claim. This was done within 2 days, the next day they called to say that everything had gone through and that I could go ahead. They provided an excellent service within their Health Insurance department. Reviewed on: 30th August 2015
Karnajenic's avatar
Karnajenic

very good customer service

4
very good customer service and knowledgeable staff Reviewed on: 24th March 2015
Loo Barnes's avatar
Loo Barnes

Simplest claims process really helped when I most needed it!

5
I was flooded by a burst water main on my road. This was the first time this had happened, so naturally I was a bit distressed to say the least. Fortunately Aviva really helped me by making the process of claiming as easy as possible. I think having a claims manager that was responsible for my claim really helped, no need to get somebody new up to speed every time Reviewed on: 27th October 2014
Helen's avatar
Helen

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