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Aviva: Health insurance reviews

Name: Health insurance
Rating: 1.89 (199 reviews)

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1.89

Based on 199 reviews, last reviewed 16th Apr 2026

300% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

19%

71%

Latest highest rating:

5

Easy to change coverage I added some extra coverage to my policy, the process was easy and the switchover from my old policy went through with no issues, it's good value for ... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Aviva - avoiding supporting customers whenever possi... Aviva - avoiding supporting customers whenever possible. They will take any and every opportunity to delay, confuse, blame historic and anatomically-... Read more Reviewed on: 9th April 2026

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About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Health insurance reviews (199)

Con artists

I was with bupa for over 15years through my works health insurance and not a problem even when my wife developed a condition that needed lots of treatment bupa were fantastic, then the company changed providers and whent with aviva that's when it all changed, aviva say they won't cover treatment if that treatment doesn't cure the condition permanently, they fail to mention this beforehand, absolute con artists, Reviewed on: 1st September 2020

Aviva health

I highly recommend health insurance with Aviva. I've sorted everything in a few minutes! Easy access to website and helpful phone advisors. Reviewed on: 31st August 2020

Longstanding

Always felt happy dealing with Aviva Reviewed on: 25th August 2020

Speedy Diagnostic that excludes diagnostic

So, you buy this insurance thinking that you pay a little extra to avoid long waiting lists in this pandemic in case you need diagnostics whether anything is wrong - it's in the name - Speedy diagnostic, skip queues etc. But once you need diagnosing (ultrasound is means to diagnose something afaik), then it isn't included, so essentially you have to join NHS queues to have it done. Of course they say it's in the term and condition however I failed to find where. Complete and utter waste of money! Reviewed on: 10th August 2020

Rip off on child's health insurance premiums.

I bought health insurance policy for my kid when he was not even 2 y.o. - I was an older mother, he started having bad colds when starting nursery - so I bought for the peace of mind. 5 years on, not a single claim - the premium is up almost twice. I tried to talk to them about it last year, wondering what happened to "no claim bonus" - no result, the agent was absolutely dreadful. Avoid this company, try something different for the sake of your money, or just set money aside as your emergency fund. Reviewed on: 5th August 2020

Pointless

We took this out for entire family. Every time we wanted to go private they had a reason why we couldn’t, even though when we bought the policy they were reassuring us it would be used for anything other than pre existing conditions. It was such hard work getting any treatment/ appointments through them it was easier just to wait for nHs appointments Reviewed on: 15th July 2020

Bespoke policy especially for C.I. residents, unbeatable value providing essential peace of mind.

Been with Aviva's Channel Island policy for some years now and find it second to none. Reviewed on: 14th July 2020

Disappointed

from initial contact to claim to the decision took over 3 weeks. They declined my claim despite never having my current complaint before. This company is not a company to do business with. I have today cancelled my account with them. To make matters worse this was my first claim. Dont be fooled by what they tell you to get your money. Stay well clear. You have been warned. Reviewed on: 24th June 2020

Avoid at all costs

10 years a customer, never claimed once, pay over 100 monthly. During pandemic i call only to be told I cannot see a GP. Soon after i want to cancel then they start dragging their feet until i become confrontational. There are some experiences we shouldn't go through in life, this is one expensive experience. I am here to advise people to avoid such experiences as it never ends in your favour Reviewed on: 21st May 2020

Don't waste your time or money

I paid up to this service through my company healthcare. It has been the case of endless calls and emails; endless assurances that they will set up my account. Beyond being frustrating, Aviva have proven themselves incompetent and incapable of even setting up customers who have paid for the service. Right now, over a month has passed by and I have no access to this 'benefit'. I've used other private health providers for most of my adult life. Aviva is by far the WORST. Avoid at all costs. Reviewed on: 10th April 2020

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