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Aviva: Health Insurance reviews

Name: Health Insurance
Rating: 1.97 (169 reviews)

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1.80

Based on 169 reviews, last reviewed 9th Sep 2024

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

19%

72%

Latest highest rating:

5

I’d like you to contact me about life insurance I’d like you to contact me about life insurance Reviewed on: 9th September 2024

Latest lowest rating:

1

Hard to Reach! Aviva are impossible to contact - after nearly an hour on the phone I resorted to email - they have very slow response times on that. I understand the... Read more Reviewed on: 21st June 2024

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About this product

Aviva health insurance gives policyholders access to 100s of hospitals across the country, allowing you to choose where you’ll be treated. There are three levels of cover available: Core, Advance and Reduce. Policyholders can access a range of wellbeing services, including healthy eating advice and gym membership discounts.

Before taking out a health insurance policy, check customer reviews to learn how satisfied existing policyholders are. The Aviva health insurance reviews on Smart Money People can give you valuable insight into the provider and its policies.

Find out how long policyholders have had their health insurance with Aviva and how satisfied they’ve been so far. Learn what is and isn’t covered under the health insurance policy to decide if it suits your requirements. Read about genuine experiences with the customer service team to learn how swiftly Aviva resolves customer concerns. Find out more about the wellbeing services available and how often existing customers use them. Make an informed decision about your new policy by reading our Aviva health insurance reviews.

If you have a health insurance policy with Aviva, share your experience with others. Tell us what level of cover you have and whether you’ve been satisfied with your choice. Have you made a claim on your policy, and if so, how quickly did you receive the payout? Are there any aspects of the insurance that you feel could be improved? Would you renew your policy with Aviva and recommend it to your family and friends? Write an honest Aviva health insurance review today. Together, we can help people like you make better financial decisions.

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Aviva Health Insurance reviews (169)

Taking the Michael

Phoned on Friday to discuss my claim, waited for over an hour to speak to an advisor then hung up. Phoned the sales number answered within minutes spoke to a call handler, who had a very nice telephone manner but was no help. Phoned this morning at 09:30 and finally got through to a claims handler, was told that they were having trouble accessing my records and save me hanging about they would phone as soon as they accessed them. 8 hours later still no phone back. Can't give no stars, if I could that is what I would give Reviewed on: 11th December 2023

Shocking!

I have just had to cancel my AVIVA private health. It is the worst experience ever. When it came to a claim I had to wait up to 2+ hours on the phone, then they would not process the claim, I had to go through NHS (but continued to pay circa £299 a month but yet use the NHS! I appealed then they realised that I was in the right. They apologised and promised a £30 refund which I do not even know when I will receive this. I normally have BUPA or AXA PPP (which are much better). I will never take out an AVIVA policy again! steer clear of them! Reviewed on: 2nd December 2023

Would give zero if that was an option

Impossible to get through. Complete joke of a service Reviewed on: 27th November 2023

Terrible Service

Impossible to get through to Aviva over the phone to make or follow up a claim. Exhausting and intrusive claims process even when pre existing conditions are covered through a group policy and the icing on the cake - poor coverage. Do Not USE Reviewed on: 4th November 2023

Make a claim impossible

I went to see gynaecologist and they gave me medicine that I had adverse affects so need to go back to get different meds. Aviva don’t read documents probably say this is an existing condition and say do not do not do pre existing which it was a new condition. Then they look at the medication and say your menopausal we don’t cover that. I prove I am not and the medication can be used for different things. Then they say you have a prolapse according to the consultant notes and they don’t read clearly because it doesn’t say that. Then they Me the boss who is looking through the paperwork is medical trained. No clearly not and Aviva have been told don’t do things that cost too much money and refuse this claim. Happy to take money but not for you to claim. First time getting private health care but for sure will not be getting Aviva again. But I not sure if all insurance companies are like this. I hope not as I need to try a different company. Reviewed on: 23rd October 2023

Abysmal

If ever you are in need of healthcare this is not the insurance to have. Real time communication with a representative is nigh on impossible, the ChatBot worthless and response to online enquiries / requests take an inordinate period of time, e.g.: claim with GP referral letter submitted two weeks ago and still no response. Reviewed on: 11th October 2023

Absolute Disaster

If you want private healthcare then I suggest you stick with Bupa or Axa because at least these companies have people manning their phones ! I have spent hours on hold just trying to get through to someone ! They actually make the NHS look good ! So save your money or get a policy with a company that offers a service. Reviewed on: 3rd October 2023

Absolutely shocking. Impossible to get authority for a claim. Constantly looking for a reason not to pay

Aviva is absolutely shocking. Made me drive 3 hours to see a Specialist at a different Hospital. Messes us around with authority for our son, then messed us around with a claim form for our daughter, still havbt got authority numbers for either. Any excuse not to authorise or pay. Awful awful awful Reviewed on: 29th September 2023

claim

extremely poor service,they just dont want to approve a claim Reviewed on: 28th September 2023

Great

Good value health products, dealt with professionally. Reviewed on: 26th September 2023

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