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Dennis B

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Review of the Aviva, Pension:

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Payment of single premium on the 10 March 2025 which...

Payment of single premium on the 10 March 2025 which as at todays date 8 July has still not been allocated to my account. After a spurious requests for certified documentation, which unfortunatly for them I was able to provide immediatly. I believe they use tatic to deliberatly delay the process. I have followed up on numerous occasions until 8 weeks ago I raised an official complaint. This is the response to the official complaint. "Further to our previous communication, I am sorry for currently being unable to provide you with a final response to your complaint. This is due to an unprecedented level of demand from our customers which our team are currently working through. I hope to provide a decision to you by 05 August 2025. I do just need to let you know about your right to refer your complaint to the Financial Ombudsman Service, as we have been unable to provide you with a decision at this time. You will still have the same rights to refer your complaint once a decision has been issued to you." They are obviously in a total mess and the only thing that will work with companys like this are if the Financial /pension regulator steps in and starts taking action. One does not need the aggravation that these companies cause to their clients. Reviewed on: 8th July 2025

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