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Aviva: Pension reviews

Name: Pension
Rating: 2.63 (221 reviews)

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2.63

Based on 221 reviews, last reviewed 28th Oct 2026

800% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

20%

67%

Latest highest rating:

5

Good pension company Good pension company, very good customer service Reviewed on: 13th October 2026

Latest lowest rating:

1

Absolutely shocking customer service throughout the... Absolutely shocking customer service throughout the company. Underpaid bonuses on my pension scheme twice so I've lost out on my annuity payments for ... Read more Reviewed on: 28th October 2026

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (221)

Absolutely shocking customer service throughout the...

Absolutely shocking customer service throughout the company. Underpaid bonuses on my pension scheme twice so I've lost out on my annuity payments for life. On 8th October I was advised that a cheque would be issued for the shortfall. I've been chasing it up since via phone calls, email and finally a formal complaint. All have fallen on deaf ears and not even an acknowledgement of the complaint. Zero customer service skills and nobody seems to care. Avoid Reviewed on: 28th October 2026

Good pension company

Good pension company, very good customer service Reviewed on: 13th October 2026

The pension provider is very easy to use and they gi...

The pension provider is very easy to use and they give you good flexible options on how you want your money invested and managed. They provide informative information on the risks and how investing works Reviewed on: 12th October 2026

Absolutely terrible experience with this company

I have a company Pension with Aviva and because I retired over a year ago I decided to take the TFC and set up a drawdown account also with Aviva. I was given a tree to six week time frame but was told that because I had sent everything to them quickly it should be sorted in a couple of weeks. As I was going abroad around 5 weeks later I thought that should be ok. I had already had a bad experience with SJP and was hoping Aviva would be better. I was wrong if anything Aviva are worse, I am now seven weeks waiting with no response from Aviva. I have complained but they have not sent any confirmation of my complaint, no atttempt to resolve and no updated or apologies. Terrible service and after speaking with their complaint department, it’s completely their fault as they were incapable of filling the paperwork out correctly? Reviewed on: 8th September 2026

Aviva Pension and Home Insurance Provider

Not only do I have my pension with Aviva but also my home insurance. Aviva are attentive. Their staff listen to any enquiries and provide quick effective solutions thereby making my life easier. Reviewed on: 3rd September 2026

Appalling level of service from a major provider.

Appalling level of service from a major provider. A telephone system that keeps you holding on forever and poorly trained responders who have no idea what’s going on even when it’s recorded on a screen in front of them. Not what I expected from a major pension provider. They have now missed 3 deadlines to sort it. Off to the FCA to lodge a complaint now. Reviewed on: 26th August 2026

Wonderful helpful staff speaking clearly and without...

Wonderful helpful staff speaking clearly and without a confusing accent. A really important thing when dealing with finances Reviewed on: 25th August 2026

Taking to long to access MY money

I have been waiting for months to take a lump sum out of MY pension repeated delays, repeated request for information already submitted, appalling service Reviewed on: 25th August 2026

SIPP pension

SIPP pension - I had taken out a SIPP pension as I am a contractor, and chose Aviva due to their good reviews. This was just before the Oil crisis, but despite the ups and downs of the volatile markets due to wars in the middle east, the fund has been growing and I am pleased with the returns/profits. Reviewed on: 23rd August 2026

Safe pair of hands

Kept up to date with annual updates and offers of retirement planning meeting/call Reviewed on: 20th August 2026

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