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Aviva: Pension reviews

Name: Pension
Rating: 2.04 (181 reviews)

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1.97

Based on 181 reviews, last reviewed 12th Dec 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

68%

Latest highest rating:

4

old fashioned processes Good company but some old fashioned processes (need to download and print off forms and then send them in the post). Very limited functionality on the... Read more Reviewed on: 7th September 2025

Latest lowest rating:

2

Extremely frustrating admin dept! Trying to arrange a one-off pension drawdown, I eventually got to speak to someone on my fourth time of ringing, who was polite and helpful. He explai... Read more Reviewed on: 12th December 2025

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (181)

Extremely frustrating admin dept!

Trying to arrange a one-off pension drawdown, I eventually got to speak to someone on my fourth time of ringing, who was polite and helpful. He explained I would receive an email with a link to a document to sign and that I would be sent a code by text. I just changed my telephone number so had to write to them to advise same and they responded 48 hours later to say the record had been updated. I clicked on the link, no luck, wouldn’t work. I’m currently waiting to hear back from them. again. I said on the phone and in my emails that it was pretty urgent. This complaint is not re the performance of the funds but the unavailability and lack of competency of the admin team - it ain’t easy to get your money out. Reviewed on: 12th December 2025

My pension provider was Friends Provident.

My pension provider was Friends Provident. Unfortunately,the company was acquired by Aviva. After 27 years I decided to draw down on the pension. What a performance from Aviva. Total lack of customer service. , zero communication and apathy. Still waiting for documents 9 weeks later. Complaint lodged but am not holding my breath. Reviewed on: 1st November 2025

Slow, understaffed and overpriced for what you get.

Slow, understaffed and overpriced for what you get. £3000 a year for a platform where you hold for an hour, on multiple days. Cheerful staff if you do get through but the scripts are hopeless. Eg They have to ask me about the utterly useless Pensionwise every call, many times a year, yet ive already read the annual b.s info pack, every year. Processing is super slow. Reviewed on: 6th October 2025

A Giant Dinosaur !!

Whilst other Pension Providers have light speed processing, Aviva moves like a dinosaur ! Takes them weeks to do anything, manual processes and a lot of chasing up to get the job done. Reviewed on: 30th September 2025

old fashioned processes

Good company but some old fashioned processes (need to download and print off forms and then send them in the post). Very limited functionality on their website/app Reviewed on: 7th September 2025

Enrolled with work into pension scheme, not missing...

Enrolled with work into pension scheme, not missing what is being put away for future Reviewed on: 5th September 2025

Pension with Aviva for 15 years. Pretty Happy.

Pension with Aviva for 15 years. Good website and easy to use apps for pension management. Good customer service though occasionally get passed from business silo to business silo for broader questions that cross boundaries - tho' this is done smoothly. Platform fees are a bit high ... but customer service, website, app and track record ameliorate that downside. Reviewed on: 17th July 2025

Payment of single premium on the 10 March 2025 which...

Payment of single premium on the 10 March 2025 which as at todays date 8 July has still not been allocated to my account. After a spurious requests for certified documentation, which unfortunatly for them I was able to provide immediatly. I believe they use tatic to deliberatly delay the process. I have followed up on numerous occasions until 8 weeks ago I raised an official complaint. This is the response to the official complaint. "Further to our previous communication, I am sorry for currently being unable to provide you with a final response to your complaint. This is due to an unprecedented level of demand from our customers which our team are currently working through. I hope to provide a decision to you by 05 August 2025. I do just need to let you know about your right to refer your complaint to the Financial Ombudsman Service, as we have been unable to provide you with a decision at this time. You will still have the same rights to refer your complaint once a decision has been issued to you." They are obviously in a total mess and the only thing that will work with companys like this are if the Financial /pension regulator steps in and starts taking action. One does not need the aggravation that these companies cause to their clients. Reviewed on: 8th July 2025

Always happy to help.

Always happy to help. Excellent customer service, low charges and brilliant website. Makes it a pleasure to be a customer. Reviewed on: 12th June 2025

Holding on to my pension single payment

I have had a pension with Aviva for 25 years and 3 months ago I decided to pay a single premium into my pension plan March 17th 2025, I received an email thereafter saying we have to verify you Identity, and since then they have held my single premium of £3000 without allocating my funds paid to them to my pension plan. I have supplied then with passport and bank statement verification and the team that were dealing with this have not acted in a professional manner, not in one instance did the person dealing with this contact me when I sent them personal documentation to clarify receipt or clarifications of any issues or when I reached out to them to try to resolve the issue. I decided by the end of April 2025 to included high management in my emails to the person dealing with my single premium and verification, this was already after 6 weeks since this issued occurred and after numerous amounts of emails, chatbot and telephone calls, this finally prompted a respond from the person dealing with this issue, they had an opportunity to clarify in detail what was wrong and how the issue could be resolved and failed to do so. In respect that I have been a loyal customer for all those years and then treating their customers with criminal intent and total disrespect, abusing their authority in this matter and not acting in the interest of the client or helping in any way to address any solutions. They are still allocating my regular premiums into my pension plan but have not allocated my single premium paid 17th March 2025 to today’s date 31st May 2025. Reviewed on: 31st May 2025

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