Aviva Pension Reviews

Recommend Aviva

I have two pensions, one with Aviva and the other with Scottish Widows (Clerical Medical). By comparison over the 20 year investment, sharing of information, past and current customer service and commitment, Aviva, are flawless. They are recommended.

I have two pensions, one with Aviva and the other with Scottish Widows (Clerical Medical). By comparison over the 20 year investment, sharing of information, past and current customer service and commitment, Aviva, are flawless. They are recommended.

Mark Radin

(0)

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Bad service, no communication

As the title says, avoid this company if you want a peace of mind. Also the Portal is horrible to use and developed by chimpanzee.

Woolsy

(0)

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Aviva portray a professional consumer focused business but the consumer experience is completely to the contrary. image

I held a Pension with Aviva and my protracted nightmare began upon maturity, just when you need support. The misguidance commenced in 2013, with obstructions in concluding my pension option. This started the ongoing theme of misinformation to me...

I held a Pension with Aviva and my protracted nightmare began upon maturity, just when you need support. The misguidance commenced in 2013, with obstructions in concluding my pension option. This started the ongoing theme of misinformation to me regarding managing my policy, providing continuing inaccurate guidance and deliberate obstructions for preventing the withdrawal of my pension as a lump sum within my statutory rights during 2019. Though they managed to send me through annuity forms to retain my funds in Aviva, offering an appalling return. When I finally secured acknowledgement, after numerous time consuming phone calls, I could remove my funds as a lump sum, Aviva obstructed this by sending out incorrect forms not relating to my policy.
During August and September 2019, I persevered with many hours of my time, conducting verbal and written dialog, with a conciliatory mind-set for resolving the barrage of obsceneness portrayed by Aviva. Aviva continued to obstruct my rights for withdrawing my funds.
I have now received my funds but Aviva continued to fail to recognise the full magnitude of the suffering, distress, inconvenience and personnel financial loss I endured through Aviva’s actions. Then they proceed to carry out an internal review on my submitted grievance, though regrettably they adopted a narrow perspective on their deliberations on both events and remuneration for addressing their non alinement to defined practices. They refused to acknowledge malpractices and accept liability. I'm currently forced to take action outside Aviva to bring this awful experience to a conclusion.
I could again see I’m not an isolated case. In 2019 Aviva received 11,025 pension complains, with 74.2% being justified
I'm sharing this experience to enlighten people dealing with Aviva, of their complete lack of professionalism and integrity they have for their customers
I sincerely hope sharing this experience will guide others to review their forward plans

Phil Spicer

(0)

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Easy to use and kept informed

Me and my Husband have been really impressed with the service we have received since we started using Aviva so much so we have recommended them to all our family and friends .

Hazel Abbott

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good customer service and without any hassle

Easy to setup and easy to manage

xavier

(0)

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Champions in red tape

Trying to get my pension transferred to another provider has been like pulling hen’s teeth. Started the process in early December and still ongoing. They are requesting rafts of information going back more than 16 years - seems to me just an excuse to ...

Trying to get my pension transferred to another provider has been like pulling hen’s teeth. Started the process in early December and still ongoing. They are requesting rafts of information going back more than 16 years - seems to me just an excuse to keep my money.
Keep well clear of these arrogant people !

Owen Edwards

(2)

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Unacceptable customer service

Pension transfer is a joke. Over three months constant emailing....you cant ring them. Im retiring and can't get my own money out the claws of this dreadful business. Companies. Keep you employees pensions away from these people!

Andrew

(1)

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Pension fund

Easy to use website. Good experience.

Donna

(0)

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Good company

Is a good company, always keeps me updated. I really like Aviva for all my insurances.

Laura Ursache

(1)

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Rubbish Website & Awful Customer Service Response Times

My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their...

My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their customer support and was put through to the wrong department. It has already taken 27 minutes (still waiting) to register a complaint. I haven't even managed to get through to someone that knows what they are doing yet!
My recommendation is to swap your money to a more professional organisation such as Hargreaves Landsdown, AJ Bell or Fidelity.

Mark Willis

(4)

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Pension Statement Dropped Drastically

My husbands Friends Life Pension was making a steady increase each year. Aviva take over and suddenly in the December 2018 Statement. Big losses!! They are making back the money they paid to purchase Friends Life. All the usual excuses when we...

My husbands Friends Life Pension was making a steady increase each year. Aviva take over and suddenly in the December 2018 Statement. Big losses!! They are making back the money they paid to purchase Friends Life. All the usual excuses when we phoned them - the stock market - Brexit. They cannot and will not give the charges in £monetary values but only as percentages. Rip Off. Do we transfer the pension out now it has made big losses. Will the losses be worse this year?? Four years before retirement and feeling helpless.

Mandy Bates

(13)

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Lost 50% funding in one year.

My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or...

My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or something would have been helpful. I regret that I didn't transfer my pension somewhere else. Its like Aviva has fed me for 13 years with giving me a joy of growth of investment and suddenly in 2 years since 2016 50% money gone. I will see if I can leave them asap.

IP

(9)

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Show Nothing But Contempt for Customers

Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous ...

Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous calls, emails and a letter to Andy Briggs their CEO no action has been taken to rectify their mistake. They show contempt for Thier customers. Avoid at all costs

allergic2aviva

(7)

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Wanted to up my Pension each month

Made a request to raise the amount of my Pension each Month.. never instated. ? phonecalls are left on Hold.. for 20 plus minutes until someone answers then its the wrong department, then same again left hanging on.. Fraustation is the Word! ...

Made a request to raise the amount of my Pension each Month.. never instated. ? phonecalls are left on Hold.. for 20 plus minutes until someone answers then its the wrong department, then same again left hanging on.. Fraustation is the Word! Incompetent, Slow, deaf.. what is it?

Gina Dawn

(5)

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Worse Customer Service than BT (and that's saying something!)

If you can ever get hold of anyone, it takes 40 minutes. You then find yourself being passed onto someone else. (And therefore back in the queue) Their complaints team are slow, defensive and obtuse. Nobody seems to know what they are doing and you...

If you can ever get hold of anyone, it takes 40 minutes. You then find yourself being passed onto someone else. (And therefore back in the queue) Their complaints team are slow, defensive and obtuse. Nobody seems to know what they are doing and you will never get a straight answer to a simple question. Avoid like the plague.

Jonny

(7)

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Terrible Company

Just a terrible company I'm ashamed there a British company

Blodwinpig

(6)

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DIABOLICAL

Awful customer service ,impossible to contact ,do not respond to emails. Do not consider. They are dreadful

Simon O'Shaughnessy

(6)

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Getting money from pension

Everything has been fine until I tried to get money from my fund. Website is excellent and easy to understand but as soon as I wanted money out I was met with numerous obstacles. Finally the appropriate forms were sent and filled in immediately....

Everything has been fine until I tried to get money from my fund. Website is excellent and easy to understand but as soon as I wanted money out I was met with numerous obstacles. Finally the appropriate forms were sent and filled in immediately. Surprise, surprise, the date came but the required money was not paid into my account. The reason? They had not received my forms! After reading other reviews, it sounds as though the Post Office take delight in losing forms meant for Aviva as well as those sent by them! Soooooo annoying!

Anon

(6)

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shockingly bad customer service

Trying to take my pension as a lump sum found Aviva incredibly unhelpful. At best they were totally inefficient. Had to make numerous long phone calls just to get necessary forms. Frequently told forms would be sent but no forms...

Trying to take my pension as a lump sum found Aviva incredibly unhelpful. At best they were totally inefficient. Had to make numerous long phone calls just to get necessary forms. Frequently told forms would be sent but no forms received.
Will not be dealing with Aviva again in any capacity

Jacqui V

(14)

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Stakeholder pension

Very happy with growth, investment choice and charges

Joanne Norja

(2)

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