Smart Money People Logo

Aviva: Pension reviews

1.88
Based on 155 reviews, last reviewed 10th Nov 2024
33% decrease in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
17%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
3%
See only 1 star reviews
71%

Latest highest rating:

5

Good experience good Customer service on the telephone. Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024
chris's avatar
chris

Latest lowest rating:

1

My husband has had a terrible experience with this o... My husband has had a terrible experience with this outfit who are completely incompetent and unprofessional. Its taken over six months for him to get ... Read more Reviewed on: 10th November 2024
Karen R's avatar
Karen R

About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Review Aviva: Pension now

Help others make smarter decisions by sharing your own experience. Write a review

Aviva Pension reviews (155)

My husband has had a terrible experience with this o...

1
My husband has had a terrible experience with this outfit who are completely incompetent and unprofessional. Its taken over six months for him to get his tax free pension, he has spent hours on the phone, they kept promising to call back and it never happened, he had misinformation and had to repeatedly send through the same information, completely incompetent and then after he formally complained and rhey said they would look into it, finally came back and said it was due to third party advice!!! Really??? Taking no ownership for a completely incompetent service!! Reviewed on: 10th November 2024

Horrible waste of time when it comes to deceased

1
Don't believe these reviews. If you have a relative that passed away in a different country just know you will be months back and forward. They don't remember to process your case until you email them then they ask for more information. You couldn't ask that before I emailed? and this happened numerous times. Hopefully this process will be over soon. If he was alive I would tell him to run. Other pension schemes he had just needed our mom documents (without JP) and her bank account. Their usual sentences "its with our trustees", "they need to verify documents", "oh we couldn't contact the JP" all of this weeks and months in between. Only because we knew our brother thought pensions were a scam I am helping my mom fight for HIS money THAT HE WORKED HARD FOR. Reviewed on: 7th November 2024

Good experience good Customer service on the telephone.

5
Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

helpful staff

5
answered all my questions and helped my decision Reviewed on: 15th October 2024

45 min on hold and still waiting to whitdraw 500 pou...

1
45 min on hold and still waiting to whitdraw 500 pounds Reviewed on: 1st October 2024

Consistently incompetent

1
Wrongly invested my pension. Continually sent wrong documents. Compensation cheques never arrived. My pension was woth the Pru, who were excellent. Aviva took them over and have been consistently incompetent. Use at your own risk Reviewed on: 23rd September 2024

Brilliant all round.

5
Brilliant customer service. Reasonable charges. Excellent website and app with many functions. Reviewed on: 4th September 2024

Completely hopeless at giving you your money

1
I have been trying to withdraw a tax free lump sum for 3 months, it is supposed to take 7 days to get a quote and then 5 days to get the cash. I still don't even have a quote. The contact centre are very friendly and try to be helpful but the payments team seem completely incompetent and unhelpful. It is stunning that they cant seem to talk to each other. Reviewed on: 3rd September 2024

Such polite and friendly staff, very helpful and min...

5
Such polite and friendly staff, very helpful and minimal wsit time on phone. Reviewed on: 24th August 2024

Good Product

5
Pension looked after since transferred to Aviva Reviewed on: 24th August 2024

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Aviva has a range of products available. Check the ratings of each product to find the right one for you. View all products