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Aviva Pension Reviews

Ratings based on 24 reviews Last review 2 months ago

Aviva pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Aviva...

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Aviva pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Aviva pension reviews to find out what life at Aviva is really like. If you hold this pension, we'd love you to write an honest review here too!

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Your Pension Reviews (24)

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27th September 2019

Rubbish Website & Awful Customer Service Response Times

My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their...

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My employer has just swapped to Aviva as my Pension Provider and I am already having a very bad experience. The Website is very hard to use when it comes to swapping from my existing investment option to different funds. I tried phoning up their customer support and was put through to the wrong department. It has already taken 27 minutes (still waiting) to register a complaint. I haven't even managed to get through to someone that knows what they are doing yet!
My recommendation is to swap your money to a more professional organisation such as Hargreaves Landsdown, AJ Bell or Fidelity.

Mark Willis's avatarMark WillisLevel 1
(0)
7th March 2019

Pension Statement Dropped Drastically

My husbands Friends Life Pension was making a steady increase each year. Aviva take over and suddenly in the December 2018 Statement. Big losses!! They are making back the money they paid to purchase Friends Life. All the usual excuses when we...

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My husbands Friends Life Pension was making a steady increase each year. Aviva take over and suddenly in the December 2018 Statement. Big losses!! They are making back the money they paid to purchase Friends Life. All the usual excuses when we phoned them - the stock market - Brexit. They cannot and will not give the charges in £monetary values but only as percentages. Rip Off. Do we transfer the pension out now it has made big losses. Will the losses be worse this year?? Four years before retirement and feeling helpless.

Mandy Bates's avatarMandy BatesLevel 1
(3)
10th December 2018

Lost 50% funding in one year.

My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or...

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My pension since 2001 has been doing well in funding growth, suddenly I logged in on my account 10.12.2018 and shockingly 50 % of investment has been gone. NO idea where, no idea what happened. At least some calculation on my online account or something would have been helpful. I regret that I didn't transfer my pension somewhere else. Its like Aviva has fed me for 13 years with giving me a joy of growth of investment and suddenly in 2 years since 2016 50% money gone. I will see if I can leave them asap.

IP's avatarIPLevel 1
(6)
9th November 2018

Show Nothing But Contempt for Customers

Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous ...

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Aviva paid me money on 4 April 2018 which is in period 12 of the 2017 tax year. They incorrectly told HMRC the money was paid on 10 April 2018 which is period 1 of the 2018 tax year. This error by Aviva had cost me over £2000 in tax. Despite numerous calls, emails and a letter to Andy Briggs their CEO no action has been taken to rectify their mistake. They show contempt for Thier customers. Avoid at all costs

allergic2aviva's avatarallergic2avivaLevel 1
(4)
2nd September 2018

Wanted to up my Pension each month

Made a request to raise the amount of my Pension each Month.. never instated. ? phonecalls are left on Hold.. for 20 plus minutes until someone answers then its the wrong department, then same again left hanging on.. Fraustation is the Word! ...

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Made a request to raise the amount of my Pension each Month.. never instated. ? phonecalls are left on Hold.. for 20 plus minutes until someone answers then its the wrong department, then same again left hanging on.. Fraustation is the Word! Incompetent, Slow, deaf.. what is it?

Gina Dawn's avatarGina DawnLevel 1
(2)
28th July 2018

Worse Customer Service than BT (and that's saying something!)

If you can ever get hold of anyone, it takes 40 minutes. You then find yourself being passed onto someone else. (And therefore back in the queue) Their complaints team are slow, defensive and obtuse. Nobody seems to know what they are doing and you...

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If you can ever get hold of anyone, it takes 40 minutes. You then find yourself being passed onto someone else. (And therefore back in the queue) Their complaints team are slow, defensive and obtuse. Nobody seems to know what they are doing and you will never get a straight answer to a simple question. Avoid like the plague.

Jonny's avatarJonnyLevel 1
(4)
1st February 2018

Getting money from pension

Everything has been fine until I tried to get money from my fund. Website is excellent and easy to understand but as soon as I wanted money out I was met with numerous obstacles. Finally the appropriate forms were sent and filled in immediately....

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Everything has been fine until I tried to get money from my fund. Website is excellent and easy to understand but as soon as I wanted money out I was met with numerous obstacles. Finally the appropriate forms were sent and filled in immediately. Surprise, surprise, the date came but the required money was not paid into my account. The reason? They had not received my forms! After reading other reviews, it sounds as though the Post Office take delight in losing forms meant for Aviva as well as those sent by them! Soooooo annoying!

Anon's avatarAnonLevel 1
(4)
16th November 2017

shockingly bad customer service

Trying to take my pension as a lump sum found Aviva incredibly unhelpful. At best they were totally inefficient. Had to make numerous long phone calls just to get necessary forms. Frequently told forms would be sent but no forms...

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Trying to take my pension as a lump sum found Aviva incredibly unhelpful. At best they were totally inefficient. Had to make numerous long phone calls just to get necessary forms. Frequently told forms would be sent but no forms received.
Will not be dealing with Aviva again in any capacity

Jacqui V's avatarJacqui VLevel 1
(10)
7th July 2017

Great customer care

The best part of aviva is their customer service teams. They are on the ball and friendly and would go out of their way to help you sort out your money problems. Their products are fairly average, but I'm sticking right where I am simply because of...

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The best part of aviva is their customer service teams. They are on the ball and friendly and would go out of their way to help you sort out your money problems. Their products are fairly average, but I'm sticking right where I am simply because of the wonderful service I received.

Brandon Flanagan's avatarBrandon FlanaganLevel 1
(1)
9th May 2017

AVIVA delayed payments - Ignorant not Excellent

I wish it were possible to have the option of 'ZERO' stars, because thats what I would give...

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I wish it were possible to have the option of 'ZERO' stars, because thats what I would give Aviva.
Is anyone else aware that since Friday 5th May (4 days ago), they have had a system problem that prevents payments being made for some customers?
I called, and they were supposed to ring me back on Saturday - they didn't.
I called Monday, to hear that they had this problem, and supposedly still trying to resolve it. Have you ever heard anything as ludicrous?
It does get worse, apparently if you wish to make a complaint, their complaints department have to call you back - IN 5 DAYS !!!!!
So how best to handle a disgruntled customer - Aviva appear to think ignore them for 5 days.
Hey Aviva - Ever heard of customer service.
A good company is not one that doesn't have problems, it's one that resolves them with excellence, NOT ignorance.

Stephen Thorington-Jones's avatarStephen Thorington-JonesLevel 1
(5)
29th August 2016

Taking out pension pot - nightmare delays and more.....

Can this be true? - I understand that due to a high level of complaints from Aviva policy holders regarding delays in receiving their pension pots, the Alpha Pensions Claim Team have recently been replaced by circus trained chimps who are working for...

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Can this be true? - I understand that due to a high level of complaints from Aviva policy holders regarding delays in receiving their pension pots, the Alpha Pensions Claim Team have recently been replaced by circus trained chimps who are working for peanuts as per NUT union rates.

This move by the management was inspired by an earlier television advertising campaign for a famous tea brand, showing chimps holding cups of tea in a group, sitting around a table and gibbering away, making them ideal candidates for call centre work with Aviva.

An insider did remark that the Alpha Pensions Claim Team had now swung from a group of zombie seat warmers to a vastly over qualified hairy workforce, which has shocked many pension holders who have experienced an improvement in the service they received from Aviva - well done chimps!!

Although distracted by their strange desire to type out the entire portfolio of William Shakespeare on their portable typewriters - circus training coming good for the little rescals - the chimps are slowly grasping the technique of answering an incoming call. They do this by launching themselves head first onto their computer keyboard which is positioned in a car tyre hanging from a light fitting, thereby generating a response from the I.T system. This letter is then printed off and posted to the policy holder using the slowest method of delivery possible, wedged in the mouth of an elderly, limping, short-sighted tortoise that has no sense of direction.

Although this response is utterly unhelpful and total nonsense for the customer, the chimps are exceeding all expectations, something that the previous incumbents never did because their response to incoming calls were always utterly unhelpful, total nonsense AND repetitive dumbness.

The downside so far observed by using chimps, is that although they are highly skilled at holding cups of tea in a group, sitting around a table and gibbering away, they do have the tendency to roll their poo into small balls and flick them across the room. These balls of poop (not to be confused with the bull sh*t thrown about by their zombie predecessors) does involve a great deal of expenditure on carpet and wall cleaner.

In an attempt to improve their behaviour, various organ grinders have been contacted in order to try and reduce the airborne display of cr*p that is endemic within this pension claims team. It failed with the zombies and regretfully, it has failed with the chimps.

However, with the Aviva brand so badly stained already - with black marks all round, with walls that look as though they have been pebbledashed by these poop balls - the management still remain positive that by dipping their recruitment toes into the animal gene pool, the battered reputation of Aviva pension claims will improve.

End of 'Can this be true?'

Now a more direct rant....."Alpha" = 'A' list.....those chair warming zombies that the chimps replaced would not even make the 'Z' list. In fact, there is not an alphabet yet devised on Earth or on any lifeless distant planet where they would be PROMOTED to be placed at the bottom of an alphabet. End of rant. Spleen vented - for now.



Tony Moore's avatarTony MooreLevel 1
(5)
19th August 2016

APPALLING customer "service"

The latest in a long line of frustration, stress and APPALLING customer "service" I am trying to transfer a pension - I have sent the forms 3 or 4 times including once by registered post and they still claim not to have received them.

adralphs's avataradralphsLevel 1
(3)

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