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Aviva: Pension reviews

Name: Pension
Rating: 2.59 (218 reviews)

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2.59

Based on 218 reviews, last reviewed 8th Sep 2026

20% increase in 5 star reviews

in the past 90 days

38% increase in 1 star reviews

in the past 90 days

20%

67%

Latest highest rating:

5

Aviva Pension and Home Insurance Provider Not only do I have my pension with Aviva but also my home insurance. Aviva are attentive. Their staff listen to any enquiries and provide quick effect... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Absolutely terrible experience with this company I have a company Pension with Aviva and because I retired over a year ago I decided to take the TFC and set up a drawdown account also with Aviva. I w... Read more Reviewed on: 8th September 2026

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (218)

Do not use Aviva for your pension!

Do not use Aviva if you want to be able to access your money of get a response from them. At this point I am calling them every week and they tell me a manager will get back to me and never does. They are holding my money hostage. Worst ever customer experience. Do not give them your money! Reviewed on: 9th May 2025

Are Aviva literally the worst provider?

Since being opted into AVIVA pensions I've barely ever been able to access my pot and each time I have it's required a lengthy phone call despite having all my account details and access to their app on playstore (which apparently I'm not entitled to use). Each time I attempt to login online they tell me my details are incorrect (turns out they change them every 6 months). Each time to try to reset my detail via email no email arrives in my email box (spam or otherwise). I work all day mon-fri (AVIVA are also closed on weekends). I don't get how this company can operate, they are just so difficult to work with. I just can't access my money. Reviewed on: 26th April 2025

12 days later and still waiting for docusign docume...

12 days later and still waiting for docusign document to come through (should be max of 5 days), Aviva confirmed it is there fault. they are now informing me that they have got everything from their different departments 2 days ago but still no Docusign Email Reviewed on: 24th April 2025

Managing my pension pot very well

Managing my pension pot very well with regular updates and advice as to whether I have enough invested in order to retire. Reviewed on: 18th April 2025

Traditional and basic

Great company. They have many services and their size offers security and trust. Most functions need to be done by phone as their online services are limited only viewing the account is available. Reviewed on: 16th April 2025

6 months and still waiting for my cash withdrawal fr...

6 months and still waiting for my cash withdrawal from my pension, excuse after excuse, the advice us on to avoid scams, pity no-one adviced me about these sharks Reviewed on: 26th March 2025

Its a solid brand and not flashy and risky.

Its a solid brand and not flashy and risky. Reviewed on: 27th February 2025

Aviva turned my acorn into an oak

My modest income & contributions have grown thanks to my Ethical Pension with Aviva. After years on very modest Charity Sector earnings, I should be able to retire with a monthly income a bit higher than any I have earned in my career! Reviewed on: 26th February 2025

My father cannot withdraw his pension

My father has been trying to withdraw his pension for nearly 5 months and yet to receive anything. Has had to ring them multiple times to be told something is missing despite his own bank contacting them also. They have said they would send documents and they were never received (again 3 time on the phone to chase them) when they had been received and finally sent back no communication over the “missing” information a formal complaint was made by himself back in November and as of today still had no response to this. He is now having to use his savings to live off of he were in more unfortunate circumstances this would have sent him into debt. They cause unnecessary stress to my parents and have yet to do anything to compensate. Withholding a pensioners own money which is criminal! Reviewed on: 6th February 2025

Aviva provide a great SIPP.

Aviva provide a great SIPP. Easy to access and use online with lots of information provided along with a safe place for all online correspondence. Reviewed on: 13th January 2025

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