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Aviva: Pension reviews

Name: Pension
Rating: 1.98 (155 reviews)

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1.88

Based on 155 reviews, last reviewed 10th Nov 2024

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

17%

71%

Latest highest rating:

5

Good experience good Customer service on the telephone. Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

Latest lowest rating:

1

My husband has had a terrible experience with this o... My husband has had a terrible experience with this outfit who are completely incompetent and unprofessional. Its taken over six months for him to get ... Read more Reviewed on: 10th November 2024

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (155)

Great pensions

Great pension and product. Staff are very helpful and knowledgeable Reviewed on: 6th March 2023

Useless

I have been trying to get my pension. They have you on hold for over one hour every time you phone. Once you get through they transfer you to a different department still waiting for them to sort it out. Reviewed on: 17th February 2023

Making contact

Avoid like the plague, 3 days in a row I’ve been trying to discuss my pensions and been on hold over an hour each time and have not yet been able to talk to a person. I want my money this rate I’ll be in my box before I get to speak to anyone. Bloody ridiculous. Ombudsman I think next step Reviewed on: 10th February 2023

Impossible to draw pendion

Tried for 3 months to get a small pension of £2000. Dreadful customer service over an hour on hold. Constant delays after sending forms ,signed for, to make sure they received them. Complaints ignored not interested. Husband did eventually get his pension. After constant delay. My small sum is still not paid. Would never recommend this company. Have also spoken to many people having same problem. Mix of inefficiency and holding on to peoples money for gain I suspect.Thank goodness I did not have substantial pension with them. I have a teachers pension this was so easy to claim. Reviewed on: 5th February 2023

Worrying

Invested 166k in Jan 2020, now worth £163K (Jan 2023) - Mercer Diversified Retirement Code: GS2078491_01 Reviewed on: 30th January 2023

Pension performance 2022

Just received my pension statement that shows the value has dropped by nearly 25% in a low risk fund. This can only be through utter negligence and incompetence and Aviva owe all pension holders an explanation, apology and restitution, none of which will happen. I suspect the Execs remain happy though while they presided over what is best described as a fully predicable car crash. Reviewed on: 25th January 2023

do not use this company

very bad company almost impossible to get through on the phone at times avoid . Reviewed on: 23rd January 2023

My worst investment decision ever.

What can you say about a pension company that over a period of the lowest interest rates in history would have been comprehensively thrashed by a building society savings account! Put your money somewhere else, anywhere else. P.S. I have given them 1 star because I had to. Reviewed on: 19th January 2023

Poor, very poor

Poor, very poor performance. They do not know what they are doing. Do not go there Reviewed on: 12th January 2023

Blind leading the blind

Significant losses from low volitivity fund?? Does not appear they know what they are doing. Reviewed on: 9th January 2023

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