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Lauren R

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Review of the Aviva, Pension:

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My father cannot withdraw his pension

My father has been trying to withdraw his pension for nearly 5 months and yet to receive anything. Has had to ring them multiple times to be told something is missing despite his own bank contacting them also. They have said they would send documents and they were never received (again 3 time on the phone to chase them) when they had been received and finally sent back no communication over the “missing” information a formal complaint was made by himself back in November and as of today still had no response to this. He is now having to use his savings to live off of he were in more unfortunate circumstances this would have sent him into debt. They cause unnecessary stress to my parents and have yet to do anything to compensate. Withholding a pensioners own money which is criminal! Reviewed on: 6th February 2025

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