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Aviva: Pension reviews

Name: Pension
Rating: 2.02 (175 reviews)

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1.94

Based on 175 reviews, last reviewed 17th Jul 2025

67% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

4

Pension with Aviva for 15 years. Pretty Happy. Pension with Aviva for 15 years. Good website and easy to use apps for pension management. Good customer service though occasionally get passed from b... Read more Reviewed on: 17th July 2025

Latest lowest rating:

1

Payment of single premium on the 10 March 2025 which... Payment of single premium on the 10 March 2025 which as at todays date 8 July has still not been allocated to my account. After a spurious requests fo... Read more Reviewed on: 8th July 2025

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

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Aviva Pension reviews (175)

My husband has had a terrible experience with this o...

My husband has had a terrible experience with this outfit who are completely incompetent and unprofessional. Its taken over six months for him to get his tax free pension, he has spent hours on the phone, they kept promising to call back and it never happened, he had misinformation and had to repeatedly send through the same information, completely incompetent and then after he formally complained and rhey said they would look into it, finally came back and said it was due to third party advice!!! Really??? Taking no ownership for a completely incompetent service!! Reviewed on: 10th November 2024

Horrible waste of time when it comes to deceased

Don't believe these reviews. If you have a relative that passed away in a different country just know you will be months back and forward. They don't remember to process your case until you email them then they ask for more information. You couldn't ask that before I emailed? and this happened numerous times. Hopefully this process will be over soon. If he was alive I would tell him to run. Other pension schemes he had just needed our mom documents (without JP) and her bank account. Their usual sentences "its with our trustees", "they need to verify documents", "oh we couldn't contact the JP" all of this weeks and months in between. Only because we knew our brother thought pensions were a scam I am helping my mom fight for HIS money THAT HE WORKED HARD FOR. Reviewed on: 7th November 2024

Good experience good Customer service on the telephone.

Good experience good Customer service on the telephone. Competent customer service rep. Reviewed on: 1st November 2024

helpful staff

answered all my questions and helped my decision Reviewed on: 15th October 2024

45 min on hold and still waiting to whitdraw 500 pou...

45 min on hold and still waiting to whitdraw 500 pounds Reviewed on: 1st October 2024

Consistently incompetent

Wrongly invested my pension. Continually sent wrong documents. Compensation cheques never arrived. My pension was woth the Pru, who were excellent. Aviva took them over and have been consistently incompetent. Use at your own risk Reviewed on: 23rd September 2024

Brilliant all round.

Brilliant customer service. Reasonable charges. Excellent website and app with many functions. Reviewed on: 4th September 2024

Completely hopeless at giving you your money

I have been trying to withdraw a tax free lump sum for 3 months, it is supposed to take 7 days to get a quote and then 5 days to get the cash. I still don't even have a quote. The contact centre are very friendly and try to be helpful but the payments team seem completely incompetent and unhelpful. It is stunning that they cant seem to talk to each other. Reviewed on: 3rd September 2024

Such polite and friendly staff, very helpful and min...

Such polite and friendly staff, very helpful and minimal wsit time on phone. Reviewed on: 24th August 2024

Good Product

Pension looked after since transferred to Aviva Reviewed on: 24th August 2024

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