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Review of the Aviva, Pension:

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Incredibly slow & frustrating to deal with

I have been trying to cash in a small pension for over two months. The initial international call took over an hour during which it felt like they were resistant to my well thought through decision. I've filled in forms, I've had countless long calls. The people you speak to are pleasant but I've had so my stupid obstacles as to why they can't pay. The back office are slow to do anything. I had a payment a couple of days ago & it's half the amount I expected with no statement to understand the payment. Reviewed on: 22nd December 2025

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