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Peter L

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Review of the Aviva, Pension:

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are Aviva scamming us?

I instructed Aviva to cash in my pension, filled in the appropriate forms and got confirmation in writing that payout should be within 15 business days of the 1st December, I booked a builder to do some work beginning the 6th January expecting the funds to be in my account by 22 Dec, nothing arrived! I called Aviva and was told there was a 5 day Delay due to the holiday period and staff sickness so I waited until 2nd Jan and called again only to be told there could be a further delay of 2 weeks??? at which point I had to cancel my building work. I lodged a complaint asking for a specific date when MY money would be available and received an email confirming my complaint with a case number and a contact phone number, however the phone number did not exist so I rang Aviva again asking for a payment date, after holding on the phone for what seemed like an eternity I was told that the payment team would contact me directly, as you probably guessed, nobody did so here I am posting this about a company I used to consider trustworthy. I am disgusted to think that Aviva are holding on to peoples own money just to earn a little more interest for themselves. Reviewed on: 8th January 2026

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