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Emma

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Review of the Aviva, Pension:

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Just a difficult company

After my mum had passed I had difficulty finding out any information. They were very cold and no empathy shown in the circumstances. They are just focused on policy rather than explaining information. No one knows how this works until they go through it but they are not firth coming in assisting you in the right way. They just assume you know what they are referring to. I took legal advice and they still went against this. They make the process so difficult in such an emotional time. Shocking! Reviewed on: 10th March 2026

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