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Legal and General: Pension reviews

Name: Pension
Rating: 1.66 (41 reviews)

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1.54

Based on 41 reviews, last reviewed 25th Nov 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

10%

76%

Latest highest rating:

5

Friendly staff who care about their customers Friendly staff who care about their customers Reviewed on: 23rd August 2024

Latest lowest rating:

1

Started the process in January 2025 getting a valuat... Started the process in January 2025 getting a valuation for transfer to my SIPP. In August I formally started the process. I've been fobbed of on many... Read more Reviewed on: 25th November 2025

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About this product

Legal and General pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Legal and General pension reviews to find out what life at Legal and General is really like. If you hold this pension, we'd love you to write an honest review here too!

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Legal and General Pension reviews (41)

Started the process in January 2025 getting a valuat...

Started the process in January 2025 getting a valuation for transfer to my SIPP. In August I formally started the process. I've been fobbed of on many occasions by L&G. As of 25/11/2025, nothing has happened. The cash transfer is taking far too long. Reviewed on: 25th November 2025

Friendly staff who care about their customers

Friendly staff who care about their customers Reviewed on: 23rd August 2024

Worksave Pension Scheme

I'm about to cash in a small pension scheme with Legal and General which has gone up a total of 1% in total over the last five years. I complained, giving examples of other pension schemes, the FTSE etc etc, but apparently I have no cause for complaint. Avoid at all costs!!!!!! Reviewed on: 30th May 2024

Good overall, easy website to use

Good overall, easy website to use Reviewed on: 28th May 2024

Legal & General stymie changing banks

Legal & General make changing your pension-receiving bank details virtually impossible. Having been encouraged to opt for paperless correspondence by my bank and by Legal & General, I not not have any hard copy documentation. When attempting to change bank details within the L&G portal they request hardcopy proof of the new bank account details, which of course L&G and banks enthusiastically discourage. They will accept electronic correspondence but, for security reasons, banks do not transmit bank account information via email. What should be a two minute admin process turns into a very protracted, time-wasting distraction which consumes weeks/moths of your time. I find the nonchalant arrogance of Legal & General quite astonishing. Only when I have the right to move my pension fund to an alternative provider without penalty will failing organisations such as Legal & General move to change. Reviewed on: 24th January 2024

EDF energy forced their employees out of a DB pensio...

EDF energy forced their employees out of a DB pension scheme and forced us in to a DC pension with L&G and it appears it's turned out to be an dreadful decision for EDF energy staff as we are loosing money with L&G. Reviewed on: 19th January 2024

'Julia' exemplifies their poor service

As of today, their portal for personal pensions is showing only a few day's performance history. Like since 18th December. 'Julia' informed me the valuation was "only for the current day" (obvs, duh) and that the performance history was given for a year. Duh. It's normally give years - currently more like 5 days AS I ORIGINALLY SAID. So, I explained I was unhappy with such a paltry, uninformed sound bite and asked Julia to escalate it as a formal complaint. She gave me the email address but no further help. She even stopped signing her messages - so unprofessional, Julia. Reviewed on: 28th December 2023

Terrible service, kept waiting for weeks, still waiting

Employer sold our pensions to L&G so no choice in provider, money invested in safe options now worth substantially less than I put in, appulaing delays of weeks to speak to anyone for anything beyond a general enquiry. Pension annuity offered by their uninterested rep on phone was about half what my advisor was quoted. Avoid at all costs Reviewed on: 22nd November 2023

useless, slow, inefficient and obstructive

If you send them an email, this is the reply you get : Thank you for contacting Legal & General Workplace Pension... We aim to respond to your email within 20 days. That summarises their level of customer service. Anything that requires 2 or 3 emails could take 60 days / 2 months to resolve. Despite providing clear instructions, they will try to find a reason to delay and delay and delay. Reviewed on: 15th November 2023

Appalling

Do not use this company, no one seems to know what their doing, I’ve received the most appalling service I’ve ever received, they make promises they can’t keep, I’ve been promised time and time again that I would receive my pension fund, still waiting for nearly a month now, I’ve had to call every day to be told different things, it’s made me ill, and very stressed Reviewed on: 20th September 2023

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