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Lee M

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All reviews (3)

Review of the Legal and General, Annuity:

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Poorly tested admin procedures causing customers unn...

Poorly tested admin procedures causing customers unnecessary inconvenience with obstacles impossible to overcome. Rigid bureaucracy. Corporate arrogance. It's all about Legal & General. "Sod the investors; we've got their money and they can't get it back." Legal & General is a self-serving, annuity-fund detention centre. Reviewed on: 8th February 2024

Review of the Legal and General, Life Insurance:

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Poorly tested admin procedures causing customers unn...

Review of the Legal and General, Pension:

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Legal & General stymie changing banks

Legal & General make changing your pension-receiving bank details virtually impossible. Having been encouraged to opt for paperless correspondence by my bank and by Legal & General, I not not have any hard copy documentation. When attempting to change bank details within the L&G portal they request hardcopy proof of the new bank account details, which of course L&G and banks enthusiastically discourage. They will accept electronic correspondence but, for security reasons, banks do not transmit bank account information via email. What should be a two minute admin process turns into a very protracted, time-wasting distraction which consumes weeks/moths of your time. I find the nonchalant arrogance of Legal & General quite astonishing. Only when I have the right to move my pension fund to an alternative provider without penalty will failing organisations such as Legal & General move to change. Reviewed on: 24th January 2024

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